While staying at a different local in Cancun, we walked by the Hard Rock Hotel. On the street we were approached by Rudy, who promised us an ALL DAY 'all inclusive' day pass just to walk in and visit the property. He also promised us a massage and pedicure. So....(shame on us) we "bit"....and made plans to visit the next morning at 9:00 a.m. We arrived on time and Rudy was not there to meet us like he promised, so another kind man showed us in. We were promptly taken to a Property/Vacation sales representative. she was kind (until we said we weren't purchasing)....we told her we were told we just needed to VISIT the property & take a short tour to get our free day pass etc. She said she "had to do her job" and take us through the entire sales pitch process, when that ended and we still said 'NO' then we were handed off to her sales manager, whom we also said NO to...even when he tried to sweeten the deal, then once again, as we were led to the person who could help us get our 'day pass' ~ this person AGAIN tried to sell us on a shorter 'one-time' vacation. Once again, we said 'No' ~ FINALLY we were taken to the real person who could indeed give us our cert. to obtain a day pass and free massage/pedicure. At this time we had to find our own way back through the very large hotel to the front of the hotel to find a kind employee who could then give us this said 'Day Pass' and paper for massage/pedi. Then were told to go to the spa to schedule the services. Once at the spa....of course they had no openings for such services. :( After standing at the counter and NOT giving up, they told us to return in an hour and half and maybe they could 'work us in'. :( We visited the changing room to put our suits on...unfortunately my husband left his hat in the men's room, when he realized that and went back to get it....of course it had been stolen. Spent the afternoon trying to relax in the huge crowded pool area...(once we were finally able to find 2 lounges together) we did return to the spa, my husband finally got his massage and enjoyed it. I however, was told to once again, 'come back' in one hour and we'll try to get you in. I returned, sat in the waiting room for 35 min. then finally got a great little pedicure from a nice gal. (it wasn't HER fault we'd gotten the run around). We spent the rest of the afternoon in the pool area...(beach lounges were too full) and enjoyed a dinner at the Mexican restaurant on site. We left that eve. totally convinced we would NOT ever go to stay at a HARD ROCK HOTEL. Not saying the rooms weren't lovely and the restaurants weren't quality, but we'd had enough of the BIG RESORT run around. Way tooooo big & crowded. Nothing personable about it. We were happy to return to our smaller all inclusive Adult resort to finish our vacation, and wished we hadn't wasted a DAY of our trip here at the Hard Rock. :(
Long story short: Shame on US for falling into the sales pitch 'rat race'. The solicitors out front of the hotel need to TELL people what they are IN for, if they come for the freebies: Nothing is ever really free, be prepared for the high pressured sales process if you stay here!
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun