My daughter aged 23 and I stayed for 11 nights in May. Our room was on the 7th floor looking out to sea. The room was clean and of a fair size with the jacuzzi taking up a lot of space. There is a separate shower room with a toilet, two sinks in the main bedroom but screened off with a small partition wall. We had twin beds which were comfortable and of a good size. The balcony is quite small with two chairs and a small table. The furniture on the balcony would benefit from replacement.
On arrival check in was pretty quick. We missed out on the cold flannel but did receive a flower and a drink. Our bags took about 20 mins or so to come up and were delivered by Dinky who pointed out various bits and pieces in our room. Our patio door was broken and he was straight onto reception for us to have it fixed. Every time we saw Dinky he would test my daughter on a bit of Spanish.
We tried out the Mexican, Italian, and the market place restaurant. We mainly ate in the market place as there was more variety for my daughter who is vegetarian. The pizzas which were cooked out in the pizza oven were very good. During the day there is so much food available. We had room service on one occasion which was very good.
The music around the pool area starts early. Noise from people going back to their rooms is an issue. We were woken on numerous occasions.
We had a go at the Pilates, aquarobics and a Spanish lesson all held at the poolside. Thanks to Kika.
The staff were excellent. Nothing was too much trouble for them. We tended to use the pool area on the 3 floor as it was quieter here. The main pool area was noisy and often there were a lot of people around the swim up bar drinking and smoking in the water which at times made it difficult getting in the pool.
Thanks to Leny and Splash on the 3 rd floor. Leny was lovely, always checking we were ok for drinks.
We watched the break dancing and the Michael Jackson show in the theatre. Both very good.
Saw a bit of the wrestling one evening. It would be useful to have a notice board up with what is happening. Otherwise you can get a timetable from concierge. It would be useful if these were given out at the same time as checking in.
We went on the two trips with our hotel credit. We settled our bill the night before leaving. Checkout is at 12.00 and the express checkout was quick. We were not being picked up until 3.30 so we were given a temporary arm band so we could still have drinks and food.
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun