Last month I stayed at the Cancun Hard Rock Hotel during Spring Break. Granted Spring Break is not the best time of year to see a hotel, but we were surprised at the commitment to service we experienced.
Cancun Hard Rock Hotel prides itself (rightly so), to its commitment to give you the best service possible. I have stayed at many different hotels in different places over the years and was shocked to have staff really try to help you out here.
This was evident from Erica the server at the restaurants, to Charlie at the VIP beach area. You could really see that these individuals really tried to make your stay just better. That is important if you are members like we are. You really appreciate someone actually caring about you and your family.
This commitment continues with the Executive Chef Bruno who prepared a dinner for my family that was the highlight of our vacation and a memory that we will never forget. Even Nelson the Sommelier actually spent time with us to get us the perfect wine with each dish.
If you ever have spent time abroad, you will know firsthand how hard it is to get someone to help you at some of these resorts. Most of the time you have mass confusion and cattle like atmospheres. Here we were lucky enough to have people who cared about us and went above and beyond their jobs to make a difference.
I inquired why this was so special here versus other resorts and met with management during my visit. Mike the Sales Manager spent time with us and explained the commitment to service that was the foundation to the Hard Rock Cancun’s commitment. I was skeptical and was then introduced to the actual owner Roberto.
After spending time with these two individuals, you were able to see the actual commitment to the program. They really did care about you and your family. The message truly was coming from the top on down to the rest of the staff. These two people took time from their busy days to meet with members and actually talk to them about Hard Rock Cancun Hotel and the philosophy of service to the people staying at the hotel.
I have never written a letter complimenting anyone before. I have written my share of complaint letters in the past. But here at the Hard Rock Cancun Hotel you really experience a management ideal that the customer is important.
Therefore, I thought it important that you hear some good news about somebody doing the right thing!
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun