Let me begin by stating that this hotel was once Cancun Palace and owned by Palace Resort of 0which I am a happy member. My family visits Cancun annually and stays with Palace everytime. As Palace Members we were "grandfathered" in sort of speak, but this is the first time we have actually STAYED at this location. We usually just hang out at this location. It just so happend that as of the end of 2012 the hotel had converted to the Hard Rock Hotel. Overall the stay was ok. It definetly was not the "Palace Way." New staff, Spring Break (very crowded) and 2 HUGE groups of incredibley RUDE South Americans made this trip boarderline at best. Even with the transformation of this hotel from Palace to Hard Rock this hotel is begining to show signs of normal wear and tear. It's time for some REAL constructions renovations. The rude Spring Break crowds brought drama such as pool chair stealing, cutting lines and as a African American Family, rude children who refused to play with others who didn't look like them. My room was not cleaned once. I tried to move to Beach Palace up the street which is where we usually stay but they were booked. So we just hung out down there instead and would go back to Hard Rock at days end. Some of the staff were great, like our conceirge "Gus" but this was far and few in between. Since I have the option of staying at a Palace Resort vs. Hard Rock when I visit Cancun in the future, I would definetly pick a Palace - Particularly Beach Palace.
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun