This was one of, if not the best vacation we've had in Cancun. We are presidential level member with Palace Resorts and were a little worried about the rebranding of the Cancun Palace to the Hard Rock Cancun. After a few years or work at the hotel, the final product is amazing. The lobby and bar area were redone to reflect the Hard Rock theme, the results are pleasing and relaxing. The large bar area and surrounding sitting nooks with couches and chairs are perfect for an after diner cocktail while shooting pool or listening to the live music.
Our favorite part of our vacation is usually the food. There are several restaurants in the hotel, one better that the next, our favorite is Ciao, great Italian food. The one common pleasure throughout the hotel is the genuine want for every employee to make your stay memorable. I would like to mention a few that were a notch above the rest. Nelson, our favorite, is the wine steward. He hosts the wine tasting event, he pairs the Wine for the Chef's dinner, he is there at the members meet and greet, he is everywhere. We've taken pictures with him to include with put with our trip memories and search him out the minute we return for a new vacation. He is truly a huge asset to any hotel.
Also there are a few more that made it a great vacation.
Sara- new manager by the pool
Jorge- waiter for wine tasting and chef dinner, always smiling
Damien-waiter at the Ipanema
Margarita- pool server, she was very attentive
Iris-housekeeping taking care of our room 1044 3/5 to 3/11
Pam- manager by pool
We recommend the Hard Rock Cancun for all who would like to be confident about planning a great vacation.
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun