Seven couples went to this renovated resort from February 1-8, 2013. This was our 5th time overall, but the previous times were while it was the Cancun Palace. We had high expectations as the Palace chain had always been exceptional. The newly renovated Hard Rock definitely met and exceeded our overall expectations! The new look definitely had the international "Hard Rock" theme you would expect from the lobby area thoughout the resort to include the themed rooms. Let me now get into further detail.
Setting up the reservations was a little complex as it seemed difficult to get the confirmation letters to be sent from Mexico City. After 3 phone calls we finally had our letters to show we had reservations.
Next we set up a few tours and some tee times and we have to give a big thank you to Dianely who is a valued employee and definitely knows how to treat the customer. Her reply e-mails were always timely and provided top notch service.
Ximena at the conceriege also exceeded our high standards and corresponded with us via e-mail to ensure all of us were assigned rooms and felt comfortable with our arrival. As a matter of fact, Ximena met us personally at the hotel upon arrival and escorted us to the check in which definitely was appreciated.
Check in was very smooth and we had to wait about 45 minutes for one of the rooms to be prepared, but that was pretty minor as there were drink stations set up where we could all get into vacation mode.
Brazilian: The first night we ate at the Brazilian and we were all very impressed as this was a great change and a much better dining experience than the previous steakhouse. Carlos was our favorite here and he was a great server as well as entertaining us with his great sense of humor. Be prepared to be stuffed as there are somewheres between 11 and 15 different offrerings and at least half of them are EXCELLENT!
Zen: We ate here the next night and this was the unanimous vote as the groups favorite. Check in your group for the Tepanaki table and go to the ultra friendly bar where you can enjoy many libations and very good sushi. The show is great and the service and food are equaled. Our favorites here for waiters were Fernelli and Damian. Rene, a type of manager was always checking in to ensure we were having a great time.
Ciao: We were seated as a group of 14 in this restaurant thanks to Liz at the concierge. We had 2 servers and we enjoyed a five course meal with all the accompaniments and drinks you would recieve in any other 5 star Italian restaurant. This was a great chance for everyone to dress up and really get a lot of socialization in. Our favorite waiter here was Alejandro and he always retrieved anything we asked for, even if he ended up at another bar to get it.
Breakfast: The buffet had about every item you can imagine from fruit, to pastries to the omelete station where they would make just about anything fresh. Charlie was our favorite here and you can tell that he has been a long time valued employee. If you chose to order in room service, the food was always on time, hot and prepared as you would expect. A great option if you have to get going early to an excursion or play golf, etc.
Lunches: There was always a multi-cultural buffet set up from 11 until about 3 that was an excellent choice as they had so much variety. The wood stove pizza was as good as it gets.
Dinner Buffet: Great variety and the freshly made pasta and salmon were some of our favorites. Best wait staff here were Uriell and David. Uriell went out of his way and David was very attentive and always ensuring that we were being pampered.
Spa: The spa has been redecorated and re-designed and it is a much more relaxing atmosphere. The therapists for the most part are excellent and our favorites were Liz and Marisol.
Members beach area: We spent a majoriy of our time here and Margarita and Martha took very good care of us. We rarely waited for any drinks, water etc. Margarita was the groups favorite and everyone looks forward to seeing her on future trips.
Pool and Pool Bar: Drinks were good and although at times you would wait a few minutes for drinks, they did their best considering that they had many customers at times. Edgar and Martin were the best here. The pool was refreshing but not cold and was a great place to cool off, drink, listen to music and party. The entertainment staff did a great job and Andy and Vicki should be mentioned by name.
Lobby Bar: Renovated with Hard Rock decor and just a great choice as to the layout, etc. There are ample areas to sit as a group or find a nice little nook to enjoy some quality time together. The wait staff was excellent and Angel was our favorite bartender.
Vacation Planners: Luis and Katy are very skilled and professional in their duties and will do everything they can to ensure you can use your resort credits, etc. Memo, a manager is a great asset to the hotel and went above and beyond to try and assist us with our unlimited golf schedule.
Overall, it was a great vacation at a great resort. The dining experience was as good as ever and the addition of top shelf drinks, great music and overall service will only make this hotel better.
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun