I just got back from a week’s stay at the Hard Rock Cancun. The first 12 hours of my stay were a nightmare but the rest of the trip was great. We arrived last Friday night and the hotel was 100% booked so we got a room on the first floor of one of the wings. We arrive to our room to find it half made up, an empty beer can under the sink, no water or beer in the fridge and no alcohol in the liquor cabinet. We wait about 40 minutes for our bags to come and the guy shows up with bags that are not ours and he tries to tell us that yes they are our bags. It takes him another 20 minutes to bring us the right bags. I went back to the front desk to complain. I was told that I would be put on a list to be moved to a different room the next day and that someone would come and fill the fridge and liquor cabinet, no one came. We were up all night listening to someone drag bags of empty bottles and cans down the hall and the person above us walk around their room in high heels. We put the breakfast card out to get breakfast in our room the next morning and no one picked up the card so we did not get breakfast. We went to the front desk that morning and the man at the front desk really turned our trip around. He blocked off a different room for us and apologized for the issues we were having. That afternoon we got a new room, one on the 12th floor with an ocean view. I would highly recommend spending the extra money for the ocean view to ensure you are not given a crappy room like we were. To be honest the hospitality suite we used on our last day was nicer than the room we were originally given. The rest of our trip was great. My only complaint would be people reserving chairs. We sat in our chairs all day and someone put towels on chairs next to us and never used them.
Great pool, beach, drinks, food and entertainment!
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun