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“Hard Rock Hotel "Cancun"” 5 of 5 stars
Review of Hard Rock Hotel Cancun

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Hard Rock Hotel Cancun
Ranked #12 of 180 Hotels in Cancun
GreenLeadersGold level
Ontario
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Hard Rock Hotel "Cancun"”
5 of 5 stars Reviewed January 5, 2013

A very memorable holiday for us "Loren, Kim, Courtney, Cassidy, Kyla" this Christmas!!! Hotel was incredible, beach was spectacular, tequila unforgettable!!! Jacob our butler on the 12th floor was always there to help us out and made us feel welcomed and cared for daily!!!

Room Tip: 12th floor rocked. View was incredible!!!!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
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    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
9 Thank KimberlyMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hola KimberlyMarie, thanks for the sweet review we are thrilled to hear that you have a blast this holidays. We look forward to see you all again at Hard Rock Hotel Cancun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,288)
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English first
San Jose, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 4, 2013

We recently got back from our trip to Hard Rock Cancun. they offer many activities for the family, my kids loved the kids club, its branded with barney and friends so in the afternoon they offer activities with the characters; they also offer a show which is very good choreographed! The food was great, our favorite was the japanese restaurant but the mexican was great also. the mayan coffee is a must!! the rooms very nice--cool decor but comfortable-- i find that sometimes the beauty of the room decor gets in the way of comfort, not at hard rock, the rooms are A+. service was absolutely great! it was great everywhere but specially in the restaurants. Cant wait to go back to paradise!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Service
Helpful?
6 Thank RBrady_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hola RBrady_13, thank you so much for your comments, we are thrilled that your little ones loved the Little Big Club show and that our décor is as well appreciated by our dear guests, it has been designed to look and feel good! We will be waiting for you here at your favorite stage the Hard Rock Hotel Cancun.
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key bis
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 4, 2013

This was our third time visiting the hard rock cancun and everytime it gets better. our first visit was when it was cancun palace, then we went in october while the rebranding was taking place and now for our christmas break and by far it was the best of the 3!!! The food was delicious and the service even better, the grounds are immaculate. The resort is 100% ready and it offers lots of activities to keep everyone entertained!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
6 Thank Diego A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hi Diego A, thank you for your review its great hearing that you have been here with us throughout the process and found our resort new look and facilities awesome! You are truly a rockstar!! Thanks again and keep on rocking!!
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guayaquil
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 3, 2013

We went on the Grand Opening Weekend and the Hotel was amazing. The hotel was fully booked even so the service was personal, fast, simply great. 24 hour room service all included.
The hotel has great vibe, the pool with music and bars.
I strongly recommend this hotel.
The opening party was with FloRida and they set up a huge tent for it, it was awesome.

Room Tip: room with ocean view are the best. if you go with family choose a double room that come with 2 full...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
4 Thank traveler100100080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hi traveler100100080, it is nice to hear that you were part of our Grand Opening celebrations, and that you found it awesome. Many thanks from the crew at the Hard Rock Hotel Cancun
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Coral Gables, Florida
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 2, 2013

we were at hard rock Cancun during our Christmas vacation and let me say that even though the hotel was completely full we had a great time and we had great service. the hotel never felt crowded and there was enough pool chairs for us to lounge. the rooms and food were great!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank elizabeth i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hola elizabeth I, thanks for the shorts and sweet review, we are glad you have a blast here with us, we look forward to see you again at your favorite spot Hard Rock Hotel Cancun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 2, 2013

I will start this review by saying that I did not want to come to the hard rock cancun, we knew this resort was just opened and have been reading many bad reviews from members (we are members). However my 18 years old gave us an ultimatum, "its hard rock cancun or I am spending new years with my friends". So we gave in. I am soo happy we did, I still saw familiar faces from past trips, saw some fellow members who were having a great time. the hotel is so much better, its cleaner, it has a funner vibe, the food is much better, and the pool is completely renovated! Highly recommend this hotel

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Alina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hola Alina H, thank you so much for your review, we are very happy that you decided to come and see for yourself that we do our best to please our dear members and all of our guests, loved hearing that you like our new and renovated facilities and improvements, thanks again for recommending us and we hope to see you again soon and roll out the red carpet for you at the Hard Rock Hotel Cancun.
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Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 2, 2013

hard rock hotel cancun is an amazing. the staff is great!!! they bend over backwards to please you. check in-check out was a breeze. I personally love the rock memorabilia around the hotel, being such a fan of the Beatles I was overjoyed when I saw in a table an accounting log of their music sales!! I could not believe it!!!! the rooms are very nice, spacious, and clean. By spacious I mean, jacuzzi, double sink, huge balcony, very nice closet, big shower, working desk, marble floors...and I stayed in deluxe room (cheaper one). will be coming back soon!!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Hilary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, January 8, 2013
Hola Hilary J, thanks for your comments! We love when our dear rockers find a unique piece of memorabilia from their favorite rockstars!! We look forward to welcome you again and roll out the red carpet for you in your next visit to your favorite stage Hard Rock Hotel Cancun.
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Additional Information about Hard Rock Hotel Cancun

Property: Hard Rock Hotel Cancun
Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Official Description (provided by the hotel):
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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