We arrived around 6pm after a delayed flight and checked in (Nov 26th - Dec 3rd) quickly following private transfer from the airport. Bags were taken off to the room while we were met with champagne and cool face cloths. We immediately used resort credits to upgrade to ocean view room. We asked for King Size but only 2 x Doubles available, and no Concierge Level rooms left either. Luggage arrived at room minutes after us and we got a tour of the room by the bell boy. Room was lovely and modern but still not convinced about the jacuzzi (we had same at Moon Palace previously but the room seemed bigger and had a better lay out to accommodate the jacuzzi) esp. based on the room layout. Minor gripe about the room - we had a room with an adjoining door and not sure if this was a contributing factor or if there would have been any difference without it, but we could hear next door brushing their teeth every morning at 7am !! Overall it wasn't too noisy but there was the occasional idiot being loud in the corridor during the night. Our view from the room (846) was spectacular.
We also approached the hosts promoting the resort credits and as well as the room upgrade we booked the Romantic Meal and 2 x Spa Treatments. There was no hassle or harassment and they were easy to spend.
The pool area is great and not too loud or wild despite some others reviews, however we always went to the beach which is just superb. The sand, the sea and the views are just stunning. The waitress service on the beach was also great and there was always plenty of towels and sun beds available.
Every morning we went to the Market Buffet restaurant for breakfast and the selection was superb as was the service. We also dined he for lunch on occasions as well as using the pool side bar / restaurants. All great food and service. At night we ate mainly in Ciao, the Italian where the food and service were superb. Special mention to Luiz (Pollo) who also turned up on our last day lunch at The Market Buffet. We also went to Zen and Impanema where standards were also high.
The are several shops including the Hard Rock Merchandise shop, jewellery shop and a convenience store. We used the store once to buy some chocolate / sweets and found it was considerably cheaper outside the hotel at the malls.
The location of the hotel is great, about 20 mins from the airport and approx. a mile from the Luxury Avenue Mall and La Isla Shopping. A short bus ride takes you to the area with the clubs etc (8.5 pesos each).
Check out was efficient and as we were not getting picked until later we were afforded a card to allow us to continue to use the hotel facilities.
All in all a great hotel in a great location.
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun