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“Awesome place to stay will come back” 5 of 5 stars
Review of Hard Rock Hotel Cancun

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Hard Rock Hotel Cancun
Ranked #12 of 180 Hotels in Cancun
GreenLeadersGold level
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Awesome place to stay will come back”
5 of 5 stars Reviewed November 15, 2012

Perfect for a vacation getaway. Came in a big group some stayed elsewhere, and let me tell you they were jealous,and said they would stay here next time. Everyone was super nice which is always a plus. Room accommodations worked well for us had an overall great experience here would totally recommend it to all my friends and family.

  • Stayed October 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
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    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
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    • 5 of 5 stars
      Service
Helpful?
3 Thank Luvvacaciones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
Hola Luvvacaciones, what a great review, we love hearing that you came in with a big group of friends and they all wished have stayed at the Hard Rock Hotel Cancun with you, is the best compliment. Keep rocking! Hope to see you all soon and give you the Rockstar experience!
LOVE ALL SERVE ALL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,291)
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 15, 2012

We had an awesome time! Everything was just beautiful and clean! We felt safe the whole time!!! Everything was just amazing! The food was so delicious! The friendliness and constant helpfulness of the staff made us feel right at home... But better!!! Customer service in general was just unbeat!!

  • Stayed September 2012
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
3 Thank 1funrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
Hi, 1funrn, thank you for the short and nice review, we are glad that you felt always safe and at home, the staff will love to hear that you thought their service made you feel at home, you are a Rockstar!
ALL IS ONE
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 15, 2012

Excellent, excellent stablishment. My family and I had the best time ever! The level of commitment from all your staff I have never experience before anywhere else that I have stayed. Such prompt response to any of my needs and those of my family from the minute we checked in to the minute we checked out. Thank you for the best time ever.

  • Stayed October 2012
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
3 Thank 702ZIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
"Hello 702ZIN, thank you for sharing your experience and for your great comments, we hope to see you soon again here at Hard Rock Hotel Cancun.
TAKE TIME TO BE KIND
"
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Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 14, 2012

if i have something to say about cancun would be the Hard Rock, what a place and great service, it just enhances the whole experience, not the first hard rock i stay at, neither the last. we are already planing our pretty soon vacations there again. Thank you hard rock ppl you guys rock!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars
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    • 3 of 5 stars
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    • 5 of 5 stars
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    • 4 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
3 Thank Eddiegbp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
Hola Eddiegbp, thanks for your review! We are getting ready to welcome you again, and we say: for those about to rock, we salute you!!
ALL IS ONE.
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Las Vegas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 14, 2012

My best friend and I attended Hard Rock Cancun Grand Opening Event in mid-October and had THE time of our lives! The Pinktober Fashion Show was unique and entertaining, and by far our favorite aspect of the grand opening event. We loved the Goo-Goo Dolls performance and Flo-Rida was a blast.
Our stay was a constant celebration and we felt so lucky to be apart of it all.
Definitely a trip we will NEVER forget!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
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Helpful?
3 Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
Hi Sarah D, thank you for your review, we love having you here for the grand opening and we love hearing that your trip was a constant celebration, this is what we want our dear rockers to say! Keep on rocking!
SAVE THE PLANET
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Matthews, North Carolina
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 14, 2012

My husband Keith and I traveled to HR Cancun the first week of November for our anniversary. What a blast! We had a great room, 10th floor, beautiful ocean view every morning. One of the more touching moments was viewing the "Day of the Dead" memorials that the staff members created in remembrance of their loved ones. Very personal and thankful they shared this special day with us.
Food was excellent, especially the Brazilian restaurant, ate there 3 times.
We concur with the other reviewers about Carlos at the pool bar, he is awesome and knows how to pour a great drink. Evelio and Ele are more great bartenders, very attentive. Whatever you do, make sure you eat a cheeseburger cooked by Jairo, WOW is all we can say!!
Spa services were great. I will return to HR Cancun specifically to get a manicure and pedicure from Esmeralda, best ever.
We met a lot of really nice people, working at the resort as well as fellow vacationers. GREAT TRIP, thanks! Keith and Jennifer Colson

Stayed November 2012, traveled as a couple
Helpful?
4 Thank JenniferZiccardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
Hi, JenniferZiccardi, we are speechless; it is very encouraging to hear that the service from our staff makes the difference and even more when our dear guests gives us this kind of feedback, we are passing your comments to the entire crew, they will definitely appreciate them. We hope to see you soon again here at Hard Rock Hotel Cancun. LOVE ALL SERVE ALL
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Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 14, 2012

This was my first time ever visiting Cancun and Hard Rock did not disappoint. My husband and I wanted a week vacation away from home and everything from checking in to the on-site restaurants were amazing. Great quality of food and wonderful variety of cuisines to pick from. The best part was that this Hard Rock is all-inclusive! Not once did we carry our wallets us. Amazing trip, I'm sure I'll be back soon with the kids!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, November 19, 2012
Hello Sarah H, Thank you for the short and sweet review. We look forward to have you back again with all the family and make you feel the Rockstar experience here at Hard Rock hotel Cancun! TAKE TIME TO BE KIND
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Cancun

Property: Hard Rock Hotel Cancun
Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#12 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Official Description (provided by the hotel):
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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