My family vacation started when the hotel staff refused to put us in the junior suite that was reserved by our travel agent. Our friends who traveled with us and booked the same trip did receive theirs. We were told all rooms were booked and since we did not book the trip directly through the hotel, there was nothing they could do. The walls of the hotel are paper thin !!! We could here our neighbors all week. Our bathroom had tiny bugs, the lighting was dark, and we had no clean towels left in the room after it was cleaned. We called housekeeping for hours with no response. The sliding glass door in the room was broken and could not open to the balcony. The elevator was continually broken. My husband has a bad knee, so walking 6 flights of stairs each day was not a fun experience. Bottled water is NOT provided as an amenity. The tours are a joke. We tried to book a tour on the first day we arrived and they were all booked. Again the hotel would do nothing to help us. Watch out for the girls at the table... once they grab you, the hard sell job they give is totally high pressured and unecessary. The food is always the same menu, blah... and good luck trying to get a beach chair after 8:00 a.m.. Never Again !!!