We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Review of Beach Palace

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Beach Palace
Ranked #13 of 175 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
A TripAdvisor Member
Reviewed July 22, 2004

We were there from 6-14 thru 6-21. We stayed on the 6th floor with ocean view, the rooms are a little small but who wants to spend all of their time in the room. Only two things to complain about, the elevators were crazy and running out of ice. Beside those two things it was great!!!! We already planning to return next summer with friends and family.

3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

5,863 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,751)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
A TripAdvisor Member
Reviewed July 20, 2004

we stayed here for 1 week for our finally part of our 3 week honeymoon. if it wasnt for the beach then this would be hell desguised as a hotel... where to start..... right.. the two ping pong tables and pool tables were ALWAYS full of kids .. even though there is a sign saying children must not play on them ... the reason? because the wreck evry thing they touch. when we got on to the ping pong table the paddles were stripped of there rubber and the ball was dented .. on asking for better equip the staff just said they dont have any more . also the poll table had no que balls - again the kids steal them . there was also no chalk. it took a heated conversation with the manager to produce some new paddles and balls.. on each floor there are ice machines - nice. but do the staff really have to chip away at them at 4.30am ? also thet worked on the elevators at 5.00am ! banging till day .. the lifts were bloody awfulwhen they did work they stopped on every single floor.... the pool side bar (the only one) actually closes at 5.00pm!! why??? because it opens again at 6.00pm!! also other small details like they have sushi nights but dont have any sliced ginger (whihc is a big part of sushi...

all in all - Crap...

wont be going back to a palace resort.

7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, Ohio
Level Contributor
90 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed July 19, 2004

This was our first visit to Cancun and I read alot of reviews before selecting the Beach Palace. We took our 18 & 20 year old and selected the palace hotels because of the water activities. We selected the Beach Palace because we wanted a smaller hotel since my husband has health problems that make walking difficult.

I liked the smaller hotel where you could go from the beach to your room in a matter of a couple of minutes. We visited several other Palace hotels and found the beach at Beach Palace one of the best. The staff also got to know you because the hotel is smaller. The room was nice although the sand didn't always get cleaned well from the floor. The towel art was neat. Everyone was helpful however. The drinks are wonderful and the bartenders very nice. Seems the most obnoxious people get waited on first though. The elevator's are a little scary, but at least this hotel had them. I heard several people staying at other hotels complain because they had no elevator. The food got a little old after 3 or 4 days, although you couldn't beat the breakfast. I was also lead to believe we'd have a very large balcony off our room and the one we had was small. Also if you want a smoking room, you get stuck on the bottom floors. The air conditioner did work wonderfully. The pool wasn't deep but the ocean couldn't be beat. Be sure to book your tours early as we couldn't go on a couple because we waited a few days.

We did do the presentation at Moon Palace in order to get the free jungle tour and because the kids wanted to do some of the water activities. That is one of the main things I was disappointed in. While it's true that the Palace hotels have kayaking, windsurfing, boogie boards, etc available...they don't tell you that those are only available at certain hotels. Ours wasn't one of those. So we went to the Moon Palace for the timeshare presentation because they would pay for the taxi ride there and back (can't get to it from the bus) and to get the jungle tours and t-shirts. We get there and leave our kids in the pool area to meet in the promised 90 minutes. This turned out to be a Godsend as we had an excuse to get out of the presentation exactly at 90 minutes. (hint: if you have a health problem, they don't pressure you so much to buy) We ask where the water activites are and head that way. It's a good 15 minute walk on hot bricks that burn your feet. You finally get there and the beach at Moon Palace is terrible. They say you can't windsurf unless you've had a lesson and they only give them once a day. They said it was too windy for the sand tricycles so that left the paddle boats and kayaking. The water stung so bad that we said forget it and took the taxi back to our hotel. Very disappointing. The moon palace is soooo big that everything is a hassle to get to.

A couple of days later we went to the Sun Palace to try water activities again. This turned out to be better. I would stay at the Sun Palace if we return. The beach is just as lovely as the Beach Palace, there is not as many small kids, and they have the water activities. You get the boogie boards where you get your towels. Since boogie boards are not expensive, it makes no sense that the other palace hotels don't have them. THe pools at the Sun Palace were nice and I heard from guests there that the rooms were wonderful. Across the street from the Sun Palace is where the windsurfing and other things are. The nice boys running it was kind enough to give my kids a quick lesson and one took my 18 year old daughter out on the small sailboat for a long time. (her in a bikini might have helped). I didn't see any snorkling at any of the hotels. I guess you had to go on a paid tour for that. That was VERY disappointing. My son and husband went on the jungle tour and had a great time. THey were the only ones that got to snorkle.

We did go shopping downtown. Prepare to haggle, but it was lots of fun. The flamingo plaza across from the beach palace was a nice mall to shop in and no hassle.

We had a great trip all around. We just wish they were more clear on what your particular hotel has available vs what is available at other hotels.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
5 Thank shamrockarse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed July 18, 2004

Had a wonderful time at Beach Palace. It's not the newest place and the pool is not very big, but the location and staff are out of this world. Every employee we met was extemely friendly and very competent. Most had been employed for over 10 years. Food was very good and the beach among the best in Cancun.

It's the kind of place you will return to because of the excellent staff.

4 Thank BungalowBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 16, 2004

We just got back from the Beach Palace yesterday (7-16-2004). The resort was beautiful with a great room view! They really tryed their best to please us and help us out any way they could. The room was clean and big. There was a pool bar which sometimes made the pool dirty and we were so sick of the same food all the time that we had to go off property to get something different. WARNING: Their milk definitely does not taste like regular milk. I heard it is not pasturized. It just didnt taste quite right. There is so much to do in Cancun, that we simply did not have time to do it all. They should also have private shuttle buses to take you to each Palace Resort. We had to use the city bus system everytime we wanted to visit another palace resort. That wasnt good. We visited the Sun Palace and liked that better. The had more a variety of food and a cleaner pool.

4 Thank lill2441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 12, 2004

Thanks to all of the reviews we read on Trip Advisor because the Beach Palace in Cancun was everything that everyone said and more. My family of four (kids 17 & 14) had a great time. Younger kids would have even more fun with all of the activities that they provide. Pool was great, beach was fantastic. White sand like powder, clean clear water with great waves. Lots of body surfing by all. Food was excellent although as was said in previous emails - it does get a wee bit monotonous - and if we weren't so lazy we could have gone to the other palace hotels and tried their restaurants - but we didn't and survived just fine. Make sure you take the bus into the town of Cancun and hit the Market 28. Lots of great bargains and fun to haggle. The location of the Beach Palace is perfect. Right across (a block away) from a very, very upscale and nice mall that has a movie theatre if the kids get really bored at night (movies in english). My son had a blast - met tons of kids his age and eat and drank to his hearts content. Wife and I had great walks on the beach at night - just enjoyed the sand and water. I loved Cancun better than Hawaii. You feel like you are getting a bargain and the service was phenomenal!!!! Make sure you tip the folks at the Beach Palace and you will have a friend for life. 5 bucks a day seemed right and what a bargain. At the pool your ice had barely melted by the time they were asking if you wanted more!

5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 4, 2004

My family and I arrived on the 26th of June and stayed until the 3rd of July. We were welcomed in with a snack after a long morning of no sleep and early flights. Overall the food was good. However after the 4th day of a 7 day stay you were begging for Dominoes Pizza. If you love to drink and catch a buz, this ain't the place. The drinks are weak and their's only one beer. It's weaker than light beer. The elevator's in the Hotel leave alot to be desired. Besides being small inside you were to walk down faster. Service was excellent. What ever you needed they would try to accomodate you. Rooms were well air conditioned and the pools were nice. The beaches were absolutly stunning. White sands and blue water. Clear as the water from your faucet. Bring plenty of sun screen extra shorts and t-shirts. But beware of the drivers! You may see one stop light in all of Cancun. OLA!

3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cancun hotels
0.9 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 175 in Cancun
5,769 reviews
2.2 mi away
Paradisus Cancun
Paradisus Cancun
#23 of 175 in Cancun
9,030 reviews
1.8 mi away
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
#10 of 175 in Cancun
9,146 reviews
Show Prices
Show Prices
Show Prices
9.7 mi away
Moon Palace Cancun
Moon Palace Cancun
#22 of 175 in Cancun
21,178 reviews
1.7 mi away
Dreams Sands Cancun Resort & Spa
1.7 mi away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices

Been to Beach Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Beach Palace

Property: Beach Palace
Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Orbitz, Hotwire, Hotels.com, Booking.com, Travelocity, TripOnline SA, Cancelon, Priceline, getaroom.com and HotelQuickly so you can book your Beach Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing