Stayed here with my two daughters (13 and 9) as the 2nd part of our trip this year. We booked through palace members and were coming here from Moon Palace. When I booked the trip on the phone, the person assured me that our transportation from Moon to Beach would be covered as well as it had been in the past. Not so this year as they stated we needed to be there 7-nights in order for them to transport us. I asked to speak with a Supervisor and was told that I can but that he would assuredly give me the same information. So, we ended up taking a taxi for $35 over to Beach Palace. This is our 4th time staying here, so we are very familiar with the resort. We had to wait until 3:00 p.m. for the room, but no big deal. We walked around and saw many employees that we remember and that amazingly remember us. The hotel was at 90% capacity, but was nowhere near the chaos we experienced at Moon. Seemed empty in comparison. Checked-in and our room was right by the elevator, so I was nervous about the noise. In the end, it wasn't that bad. We were on the 11th floor and had a great view of the Ocean. The room is as we remembered and is starting to show it's age. We got unpacked and we were off to the beach.
Average/Good. Starting to show wear and I hope they do some updating in the near future. Beds are small and even with the pillow tops, they seemed a bit hard. Again, I'm not a fan of the hot-tub as it takes up so much room. Kids aren't even interested in it anymore. The balcony is great with a day bed and a small table with two chairs. Fantastic views. Air conditioner was working it's butt off and trying to get to temperature. It was adequate. Overall, it was exactly as we remembered. Walls are really thin and you can hear everything. Our neighbors phone was ringing one morning at 6:00 a.m. and I answered our phone as I swore it was ours ringing. You'll get the occasional loud people at 2:00 a.m. or at 7:00 a.m. with the kids screaming in the hallways. What can you do? Our sound machine helps a bit.
Main pool did get a bit crowded. Folks were laying out towels early, but still around 8:00, we were able to find a good spot. Wouldn't wait too long after that though. Music in the morning is horrible. I actually started falling asleep around 9:00 a.m. Please, something at least a little more upbeat. They added a slide on the right side near the kids club area that was very popular. Great idea. The swim-up bar was generally busy as expected. Our favorite are the pools on the sky deck. These are barely utilized. They are in the direct sunlight for most of the day, but we could always find a spot up there. The pool on the side opposite the working bar is almost always empty. We spent a lot of time up there. Great pools, service and the best views.
We ate one dinner at the Italian and Japanese. Otherwise we dined at the buffet or poolside. We didn't eat at the steakhouse this year. Italian was pretty good. Service was excellent. The Manager there, Jose, will bend over backwards to help you. This is the only restaurant that requires long pants. The Japanese was okay. We liked the spring rolls and the sushi was decent. The entrée seemed overly sweet and mine tasted the same as my Daughters although we ordered different dishes. Overall a nice experience. Shorts are now allowed here. At Moon, nobody was enforcing the dress code. The Dinner buffet was a bit disappointing this trip. It seemed they made some cutbacks here from what I remember. They have a fajita station every night. Would have liked them to mix it up a bit. They used to have tacos as well. It was okay, just not great variety in my opinion. I did try some different things. Some were good and some were really bad. Again, just my opinion. As always, the service was top notch. The grill at the downstairs pool was good. It gets slammed between noon-3 p.m. They put out a lot of food and quickly. The service there is outstanding! Since we spend a lot of time at the sky bar, we ate there a few times as well. Elease and Hermilinda put out some good food. Yanet, Fidel and the rest of the crew work their tails off and the service is over the top. Luis (Hershey), Rodrigo, Miguel, Victor, Fernando, etc... Too many to mention and all of them top-notch. They deserve to be recognized. Gabriella, best omelet maker ever!
We had room service a couple times and they were right on time.
This is what we come here for. The beach is top-notch. Crystal blue water and nice, soft sand. The water was very calm for us and we could easily walk out to the buoy. We had a great time in the water and gathering seashells. Excellent Beach.
Had a massage by myself and I was able to sign a waiver for my 13-year old and do a couples massage with her as she had kept asking me. It was a great experience. The ladies do a great job of explaining everything and they made her feel like a Queen.
We usually spent our after dinner time here playing cards. They had a couple shows there that were entertaining. It only got crowded once and that was during Karaoke night. Other than that, it was nearly empty. Great service here as well.
Overall, we had a great stay. It was a nice diversion from the hustle and bustle of Moon Palace. Even at 90% capacity, we did not find it to be overcrowded. Only for a few hours when the buses from Moon Palace stop by. My Girls watched the Michael Jackson show. I skipped because I know it by heart. They also watched the Urban show and were not impressed with that one. Back home for one day and we miss it already. Will definitely be back. Any questions, please feel free to message me.
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
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- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort