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Beach Palace
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Reviews (6,545)
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4,519
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2,910 - 2,915 of 6,545 reviews
Reviewed July 29, 2014

We had fabulous service at Beach Palace! Our beach waiter, Esteban, was outstanding!! His positive attitude and outgoing personality made our 2 days on the beach more enjoyable. Yanet at the pool bar/grill was very efficient and pleasant while handling an extremely busy counter. The lobby and pool area always look very nice and neat. We love to visit Beach Palace when we're staying at Moon Palace because their facility, food and drink service is great. The water is the best and the lifeguards keep a close eye on the conditions as well. We enjoy going to the Sky Bar to see the many different views as well.

  • Stayed: July 2014, traveled with friends
    • Service
Thank karenmae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Director General at Beach Palace, responded to this reviewResponded July 31, 2014

Dear karenmae:
Thank You very Much for your great review and comments, its amazing how many people is happy enough to mention Esteban´s Service on teh Beach, he is always comitted to serve our guests the best he can.
Its great to see that you hada a good time with us!!

Luis Ojeda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014

We've just returned from a family vacation at the Beach Palace Resort in beautiful Cancun. It was amazing. It is such an incredible Resort & it is located ideally in the Hotel Zone. Everything was amazing. From the accommodations to the food, we were spoiled. The spa was incredible as well. The staff treated us delightfully as well. We will return.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
1  Thank Robjones12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Director General at Beach Palace, responded to this reviewResponded July 31, 2014

Dear Robjones12:
I love this kind of reviews, short, straight but with a lot of important information. I thank you for taking the time on writing it, and I hope we can be blessed with your presence some other time in the future!!

Thanks Again

Luis Ojeda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2014

We stayed July 14-19. This was our first vacation outside of the US. The hotel is small enough to not be overwhelming but big enough to have the lovely touches and services that you will expect of a fine hotel. Night time selection for room service is a bit limited but service was good. Restaurants are very good, staff solicitous, and we loved the selection. Housekeeping did a good job but could have used a few more towels. The Chi bath products were a nice touch. Pools are great, very clean and I love how you can see the ocean from the main pool and almost feel like you are in the ocean (without all the salty water). Beach chairs and umbrellas a little short in supply and some visitors tend to claim their chairs and hold it for the day. Poolside activities during the day try to include the entire family. Night time activities/shows are done by the pool and were fun. Elevator waits were sometimes a bit long if you chose to use them during peak hours. Very short walk to nearby shopping mall and outside bus service very convenient with a wait of less than 5 minutes. We are looking forward to coming back.

Room Tip: On 12th floor, great view of the ocean.
  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
1  Thank Marilyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Director General at Beach Palace, responded to this reviewResponded July 31, 2014

Dear Marilyn G:
I feel flattered to see that your first experience outside the US was with us, Thank You Very Much for choosing the Beach Palace, it is greta to see that you had a great vacation with us, and I have to say that your review is one of the most completes I have ever answered to.
I hope that if you decide to comeback to Cancun again, you choose us back!!

Luis Ojeda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2014

We had an amazing time at the Beach Palace. The room, which was on the Lagoon side was great. We enjoyed the view, but might have enjoyed an ocean view a bit more, but don't let that be a deal breaker. We would have appreciated two Queen beds instead of two fulls. That was kind of tight. The room was very spacious, kept extremely clean. The room staff is awesome. You need anything, they are there in minutes.

The food was excellent. We tried all of the restaurants, and were never disappointed. You really felt like you were out at a very high end restaurant. They treated you like royalty. The buffet was great for breakfast. Gabriela who was on the omelet station was so kind and helpful. All of the staff in the restaurants were so wonderful. If I had one food complaint it was that the ice cream was not to my liking, and the choice of toppings was weird. Not a big deal.

We would go back in a second if our travels lead us to Cancun again.

Room Tip: Rooms on the higher floors will provide a better view. We had Lagoon view but ocean side would have been preferred. Still great though.
  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
1  Thank spongealan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Director General at Beach Palace, responded to this reviewResponded July 31, 2014

Dear spongealan:
Wonderful resorts are made of wonderful guests, and in this case you are one of them. I thank you for your nice comments and suggestions, I will talk to the chef and we will change the toppings on the ice cream asap!! Gabriela will love to see that you mentioned her on your comment, she is our TA star!!!

Thanks Again!!!

Luis Ojeda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2014

I have visited Cancun several times over the past 10 years, and have gone back to some hotels I have stayed in and not others; Beach Palace is one that I wouldn't return to.
If you read the reviews and look for the "honest" ones you will see very similar issues with many visitors. I will start with the positives though.

Rooms
We stayed in a presidential suite; it was spacious and very clean. And the only fault would be that as it was on the 1st floor most of the sea view was covered up by a massive concrete balcony. Anyone on floor 1 will have had the same issue.

Beach
The beach is great, no sea weed and spotless every day

Food
The Food for the most part is very nice; the Italian restaurant was our favourite.

Location
great location, for shopping and nightlife.

Spa
Myself and, my wife had a couple of great treatments in the Spa, their service was top notch.

Negatives
We stayed in room 100, the noise from the bar downstairs was a nightmare, there was very load music every night until midnight, we asked to be moved but the said the hotel was full (complete lie, the hotel was no where near full) so unless you were out clubbing, you can’t sleep until after midnight.

WAITING for everything.

4 lifts for a 16 floor hotel, 5 - 10 minute wait every time you want to use the lift
only 1 member of staff service fresh hot food in the buffet, so a 20 minute wait at least every day at breakfast, lunch and dinner even if you only wanted a burger.
an hour wait when you asked the poll staff for a drink
45 minute wait to book anything in the spa
30 minute wait at reception, the check in and check out took an hour each
all of this is mainly due to them not having any staff on, and this was in a "off season"

So whilst overall myself and my wife had a nice time, the load noise and long waits for everything just spoiled it for us and we won’t be returning to the Beach Palace again.

Room Tip: do not stay in lower level rooms, music from bar is too noisey
  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
5  Thank neil k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Director General at Beach Palace, responded to this reviewResponded July 31, 2014

Dear neil k:
I am sorry for the perception you have of our Beach Palace, It is sad to see that we could not fullfilled your expectations of a dream vacation..
We have nothing to do but keep working on the con´s. I wish you could tell e more about what you consider an "honnest" review...

Luis Ojeda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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