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“Great service.”
5 of 5 bubbles Review of Beach Palace

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Beach Palace
Ranked #14 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Dallas, Texas
1 review
“Great service.”
5 of 5 bubbles Reviewed June 19, 2014

I was here at this resort for a wedding. The Staff gave us a great service. The welcome drink and flower on arrival made us feel great. Very friendly resort.The food at breakfast, lunch and dinner time was great. Great variety and fresh. I enjoyed the fresh fish.

Room Tip: Choose the ocean view rooms with the Balcony. Great view.
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vasanti k k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Director General at Beach Palace, responded to this review, June 21, 2014
Dear vasanti k k:
Great review, short straight and I have to tell you, I do love fresh fish too!!

Thank You Very Much!!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,701 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,730)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • Greek first
  • Italian first
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English first
Helena, Alabama
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 19, 2014

My family visited Beach Palace for our vacation. We had a great time. The place was beyond beautiful. The resort was clean and well taken care of. The food was very good. We stayed in the ocean front room. It was a little small for us because we have an 8 year old and a 13 year old. There are 2 full size beds in the room and I am used to a king. The air conditioner vent was very loud and it blew on my face. I am a light sleeper anyway and the place is kind of loud in general. After 10:30 everything was quiet, but the rooms just don't block out much noise - the AC does though! The staff is great. They work very hard to make sure all is well.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank 787Miller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Director General at Beach Palace, responded to this review, June 21, 2014
Dear 787 Miller:
If you had a great time, we are so very happy, and hoping that you can choose us back in a near future!!

All the best to beautiful Alabama!!!

Luis Ojeda
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 18, 2014

Our experience was fantastic. The service excellent. The ones that stood out, Victor Gomes (pool waiter), omelette lady, and waitress the night of June 10th at the sports bar. My housband had a special meal request and it was offered by the General Manager. This is what service is all about! Lastly, the food was delicious! Highly recommend the Chef's dinner. Thank you Beach Palace!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank valdesmav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Director General at Beach Palace, responded to this review, June 21, 2014
Dear valdesmav:
Thank You Very Much for your great review and comments, I am so happy that you left the Beach Palace with a good taste in your mouth.
Please if you decide to come over again, let us know in advance, it will be a pleasure to pamper you back again!!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed June 17, 2014 via mobile

We visited the beach palace from 31 may - 16th June for our honeymoon - the weather forecast didn't look great but we only had about 5 days of rain and that only lasted about 1 hour Max and the sun was back out. Welcome drink and flower on arrival plus suitcase delivery to room, food & drink available 24-7 via room service, jacuzzi and air con in room & Pools and beach was gorgeous. every thing was perfect from the minute we arrived they couldn't do enough. top class hotel great location - yanet in Sky bar was really helpful & so was victor and Daniel in sports bar and Luis in the restaurant was great :-) the only downside we had was there was not much entertainment at night for adults in the sports bar it could do with being improved but for a chilled out holiday we weren't too bothered will definitely be going back there or to the moon palace we visited too x

Stayed June 2014, traveled as a couple
Helpful?
5 Thank Kirsty J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Director General at Beach Palace, responded to this review, June 18, 2014
Dear Kirstyedwards:
Thank you very much for your kind review and comments about our Beach Palace, it is great to see that you had a 2 week great getaway.
I love your review because is short straight and with a lot of information.
I hope the next time you come from Europe you choose us back again!!!

Thanks Again

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverside, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 16, 2014

We spent a week at Beach Palace. We are VIP Elite members. We were greeted promptly and given detailed information about our resort credits. The Buffet food was good..we loved the lady who would make omelets and pancakes! What a sweetheart and her contagious smile! Service was great, drinks no problem. Over all no complaints..family orientated..beach is beautiful, and right there!!! A real piece of paradise!!! Sky bar and pools on the roof added to the magical experience, the food up there was amazing!! Rebecca Llamas California

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rllamas2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Director General at Beach Palace, responded to this review, June 18, 2014
Dear rllamas2014:
Gabirla is the name of our "omellete lady" and I have to say with no doubt that she has to be one of the most mentioned staff members on the Trip Advisors Page!!!
Thank you very much for choosing us for your holiday, I am so very happy that it was a pleasent one!!

Thanks Again

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 15, 2014

We spent a week at Beach Palace- June 6th through 13th. Transfer from the airport was smooth and stress-free. We had four couples in our group; couple of glitches with check in. Staff worked quickly to resolve and ultimately- all were happy with rooms. Room was large, balcony was nice. Bed was not terribly comfortable, though. Cleaning staff did good job, plenty of clean towels supplied day and night. Spa was wonderful!! Had massage, facial, manicure and pedicure. Highly recommend Spa.
Food was good- not great at the buffet. Magali was a great server, remembered our breakfast choices and she did a great job.
Wok and Bocelli were both really enjoyable. Quieter and more relaxed than buffet. Service and food both great.
Water was gorgeous- albeit surf was a little rougher than I liked. Pools were nice; drink and food service both good.
Overall- a really nice vacation.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank volunteerfanGeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Director General at Beach Palace, responded to this review, June 18, 2014
Dear volunteerfanGeorgia:
Thank You very much for submitting your review, I am sorry about the issues you may had with your check inn, however I can see that they were solved prompt and efficiently.
If you decide to come over soon again, please let us know!!

Thanks Again!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
97 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed June 15, 2014

I selected the Beach Palace for a family vacation based upon reviews on Trip Advisor. I was looking for an all inclusive beach resort that would be enjoyed by all members of our family. There were 14 of us on the trip which included 10 adults, and 4 children between the ages of 3 and 7.

Overall we were pleased with our selection and would most likely return to a Palace Hotel Resort. While in Cancun I read some recent reviews that were unfavorable but I did not encounter the same issues. One reviewer indicated that the service was better for certain time share members and the reason the ratings were high was because of the reviews of these members. I am not a member and did not see any favourable treatment for certain guests.

I was very satisfied with the reservation staff for both the hotel and the resort credit. Daniela Bustamante worked with me on my room and transportation reservations and Xoclhiti Esquivel Solis on scheduling our resort credit options. They both did a wonderful job and were very helpful.

Regarding your resort credits, make sure you read the information thoroughly because not all options are available at each Palace location and there are $ value limits on certain items; e.g., you can only use $300 for the Spa. I would highly recommed the Chef's Dinner but do not include any children because the meal is not for them and you will waste $99 credit per child. The Couples Dinner was only given a so-so rating by the two couples that chose that option. We all enjoyed our Spa choices. Finally, book your selections via the internet ahead of time to insure you recieve your choices when you want them.

The children really enjoyed the pool and beach areas. They did not take advantage of the Kids Club and I think they missed out...it appeared that the children that did, enjoyed themselves. We could not get our kids out of the pool and water slide. It is a great place for children to enjoy a vacation.

My negatives are that service at the restaurants was sometime slow, loud and bositerous guests, and average food.

The food and service at the Grill and Italian restaurant was good but not very good and the service was slow. Each evening it took about 2 hours plus from the time we sat down until we finished our meal. This is difficult with children....the buffet was a better option for time and menu variety. But again, dinner meals were average. Lunch and breakfast were better.

There were between 6-7 weddings the week we were there and I believe this was the cause of some loud noise in the early moring hours. We had to request one of our rooms be changed after numerous complaints to the front desk. They agreed to our request but we still had issues in the new room. Since this is a Wedding Destination Hotel be prepared for some noisy nights with sleep interruption. If possible, ask for rooms on floors with no wedding parties.

We found the staff to be very helpful, and friendly in spite of some language difficulties between Spanish and English. Victor at the pool was exceptional in providing great service with our drink and meal requests. Francesco at the Grill is another name that comes to mind but there are many more names that I can not remember. Thanks to all of you for the service.

If you are looking for a good beach family vacation, the Beach Palace should be on your list of places to go.

Room Tip: If you choose an Ocean View room make sure you are above the third floor so you have a complete view...
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Frances K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Director General at Beach Palace, responded to this review, June 18, 2014
Dear Jack M:
I will be working from now on, so your next review of our Beach Palace title will be.
Between Excelent and Superb!!!

Please next time you come to Cancun, choose us back so you can prove it!!

Thank You Very Much!!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beach Palace

Property: Beach Palace
Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 Luxury Hotel in Cancun
#14 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
Reservation Options:
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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