We have just returned from 11 nights at the beach palace and all we can say is its superb, the hotel was clean and the rooms very spacious, the food was probably the best we have had and the choice and quality was endless.
We did experience a noisy neighbour, i approached Manuel in reception(who was great), he was on the case, he passed our situation to Carlos in reception who dealt with it in a very professional manner and offered us a upgraded room free of charge, he couldn't have done anymore for us if he tried.
The pool staff were excellent, Dominga and Yanet kept the drinks flowing all day and were very polite, Yair issued the towels in a friendly manner and was always around to help with people with there loungers and parasols.
We only got home this morning and already looking to book again....
Go and visit the hotel...You won't be disappointed.
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
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- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort