Having just spent a week at this hotel with my partner I can confidently say this hotel is amazing and I cannot praise it enough. I had a vision of what cancun and specifically what this hotel would be like and I would say I have very high expectations but this hotel was above and beyond everything I imagined. I will start off with the staff - any negative reviews regardng staff and the service I can confidently say are rubbish, the staff were absolutely wonderful - so friendly, kind, helpful and genuinely seemed to enjoy their jobs. I don't see how anyone could have thought differently. One of the percs of this hotel was the resort credit, the only thing I would say is that it is difficult to spend all of the credit you get but there are plenty of excursions and activities to do which come under your credit and made this trip that much more fun. When we arrived we wanted to use our resort credit to upgrade our room, which is a common thing to use resort credit on. We had only booked a standard deluxe double room and were unable to upgrade to a concierge room as it was a very busy time for the hotel and rooms were not widely available. However the lady was able to upgrade us to a lagoon view room which once we entered could not complain! The standard sized rooms in this place are huge and absolutely gorgeous - I have never been so happy with a standard deluxe room. Neutral decor, double sink, doube jaccuzzi!!!, sofa bed on the balcony, mini bar, alcohol dispenser and even hair straightners! The only complaint I had about the whole experience was the shower in our room, there seemed to be only one temperature and not enough power but this was something I could tolerate because of how amazing everything else was. Room service was fantastic and we had quite a few breakfasts and afternoon snacks in our room which arrived promplty. The 3 restaurants in the hotel again were fantastic and you almost forget that you're at an all inclusive hotel and don't need to pay for the meal! From the presentation to again the service - I simply cannot praise it enough. My boyfriend doesn't really enjoy deserts and specifically chocolate and I told the waiter this and just as we were about to leave he told us to wait saying that he will prepare a special desert for us. He went above and beyond and to all the effort of preparing a banana desert for my boyfriend right in front of us and it was absolutely delicious (this was in their Italian restaurant). If you tip the waiters they will always look after you and even seek you out wherever you are to top up your drink or offer you anything you would like. We were tipping 20 - 50 pesos at a time and the waiters were so very grateful and really looked after us. It's such a shame that I didn't manage to get the names of the staff that specifically stood out to us and did everything to make sure we were happy. There was a waitress at the pool bar who was always visiting us on the beach to give us more cocktails and snacks and a waiter in the sports bar who looked incredibly daper and smart and again would seek us out to get us our usual drinks and cocktails. He knew exaclty how we liked our drinks. Be sure to try the cocktails here they were amazing especially the strawberry daquiri which is almost like a yummy slush puppy with alcohol! This became our favourite and number one holiday drink. The hotel is right on the beach and the pool area and bar lead straight onto it. White fine sand and turquoise gorgeous water - we couldn't have felt more peaceful when on the beach with a drink in our hands. The beach was a huge stretch from our hotel all the way around with all of the high rise hotels. The beach was gorgeous but please be mindful of the strong waves, this was the only downside of going in the water - you would get knocked over by waves and find it hard to get out once the water starts pulling slightly. However it is extremely safe as the hotel has their own lifeguard on call all day on the beach - he is always alert and blowing his whistle as soon as he sees you go into the water past your waist. A red flag lets you know that the waves are slightly stronger and unless you are a strong swimmer or sufer, you should be careful. The skybar located on the SK floor again was amazing with 2 pools, 2 jacuzzi's, luxury loungers and a bar offering all drinks, cocktails along with snacks which staff are more than happy to cook just for you! If you want a relaxing holiday with the option of stepping out now and then to eat, shop or do excursions the location of this hotel could not be anymore spot on. Buses come every minute if not more and there's no wrong bus, the bus goes along the strip stopping everywhere you need to go and if you tell the driver he will make sure to stop exactly where you need to go and will tell you when to get off. There is an amazing shopping centre located a 5 min walk away from this hotel called La Isla Shopping Village with pretty much every kind of shop you would need. The hotel has an aquarium and a venetion feel with a canal running through the centre where you are able to take a boat around. If you wanted to go to any clubs or bars, the hotel runs a shuttle service most nights leaving the hotel around 10:30pm and bringing you back late. We personally didn't go as it wasn't that kind of holiday but they offer you abosultely everything you could possibly need - they cater to everyone. We did get som rainy days but we made the absolute most of it and still carried on with our day as planned and when we had no plans we enjoyed the jacuzzi in our room which was huge and just made the room incredibly luxurious and better than any other hotel room I have stayed in. This is the first hotel that offers a wide range of top shelf branded drinks that we enjoy back home - jack daniels, malibu, disaronno, grey goose and many more! I don't think there is anything this hote can't do! Entertainment was again excellent at the hotel, we were able to enjoy the Michael Jackson show, the beat boxers and break dancers and they were all amazing, the hotel goes all out to get some of the best acts in. Other entertainment incuded karaoke, couples dancing, cocktail tasting, live band, auction and more! Even during the day by the pool their are activities to get involved in or you can just relax and watch. The hotel arranges amazing local excursions and we would recommend the dolphin discovery experience at the sister resort Moon Palace using the resort credit, the jet ski and speed boat jungle tour just down the road through aquaworld again arranged through the hotel and the zip lining and ATV tour. Finslly on our last day we used our credit to get a therapeutic massage at the hotel's spa which was a couples massage that lasted 80 mins. This massage was extremely relaxing and well worth it - I would highly recommend using resort credit on this (the maximum per couple to spend in the spa is 300 dollars so if you get the massage I mentioned you will need to pay a little extra on top but as I say it was well worth it!) There is so much more I can say but overall this hotel is a gem, we saw other hotels in the area which I had also seen on the internet and liked and we spoke to other couples staying at other hotels including moon and sun palace but they were visiting our hotel which shows we picked the best one! We were so happy with our hotel we couldn't have chosen any better, the only downside was that we only had a week here and not 2 weeks which would have been amazing. We were so sad to leave as the hotel makes you feel so welcome and looked after. Going to the same hotel twice is something we wouldn't really do but this hotel is something else and we will definitely be back!! Cancun 10/10 best holiday ever, thanks beach palace.
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
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- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort