We had a great experience here. This is our third All-Inclusive Mexican vacation and the food here blows the other two out of the water! The Italian restaurant is excellent - I recommend eating there pretty much every single night:) It's a hit and miss but luckily everything I ordered was a hit- tried a couple pasta misses though.
My husband had the four-hand massage and said although it was a strange experience it was awesome. You only get $150 worth of your hotel credit to use at the spa though- and the rest is worthless unless you want to take an all-day trip and lose out on the great ambiance of the hotel - and your friends if they're there! There are much better and shorter trips available unfortunately that don't use resort credit. Also- if you walk out of the hotel and go left - just walk a few blocks, cross the street - and there's an excellent outdoor mall where I picked up some cute Zara outfits for our kids. They had the water "flying" experience there too- had my husband and I had known, we'd have walked down there to do that but unfortunately went on our last day and had to leave for the airport so we didn't have enough time. The restaurant there wasn't as good as our resort food.
The Skybar has some particularly good bartenders - Dominga Santos and Fernando Fuentes. They made some pretty delicious pina coladas and were upbeat and quick to bring more drinks when a friend was out. Excellent! Dominga was even a server at the wedding we attended - and was really helpful bringing me wine (btw, the Sauv Blanc was darn good - the house red wasn't so good- and spending extra resort credits for red wine always ended up with more bad wine and paying taxes on the resort credits, the step-up resort credit Sauv Blanc was also delicious but really no need since the house one happens to be tasty).
The wedding reception ended up getting rained on so the resort employees were extremely quick to usher us to the back-up location, set up, and get us on our merry way. Very impressive! No, it wasn't as pretty as the ocean view, but we were all so impressed with their service it was hardly a hiccup in the night:)
The workout room is dinky. This isn't a place where you go work out and take cool yoga classes and be healthy. I think you're just supposed to eat and drink here - which is okay sometimes too. I walked on the treadmill once and there's no TV and there's bad techno music in there and you just stare out the window at people walking by- not quite the atmosphere to get in shape. Walk on the beach instead, much nicer.
The wifi kept cutting out of my phone and iPad so I kept having to re-log-in. Not a big deal, but I just had to bring some schoolwork there with me and it got a little old having to log in all the time.
We had a room near the elevators and I was nervous since I'm a light sleeper- it wasn't an issue at all. However, there was a baby in the room next to us and luckily she only woke me up one morning early and I was able to fall back to sleep. There's no way you can nap with an ocean view during the day unless you're a heavy sleeper- they have entertainment staff out there on very loud speakers talking constantly and loud music for much of the day when you may need a nap if you were up too late the night before. The late night room service is a good 45 minute wait so make the late night Mexican buffet if you're hungry and they're still open - it's better and way faster so you don't fall asleep waiting!
Overall- and absolutely beautiful wedding, great reception, fun time with friends, great choice for the reason we came!
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
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- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort