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“Excellent Hotel” 5 of 5 bubbles
Review of Beach Palace

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Beach Palace
Ranked #14 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Denver
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Excellent Hotel”
5 of 5 bubbles Reviewed October 2, 2013

Our trip to the beach palace was very nice...everyone worked hard to make our stay an enjoyable one. Very clean...pool was excellent...room was awesome, the service was beyond awesome. The food (for Mexico) was very good... to excellent (Bocelli restaurant).
The only thing bad I can talk about was the maid service...below average. Didn't dump the trash everyday...and couldn't get it in her mind we were a party of 3...we had to call for that 1 extra towel EVERY SINGLE DAY. We were on vacation so it was more humor than aggravation. Don't get me wrong..the room was very clean on check in and my complaint couldn't quite drag my review down to "very good" because the rest of the stay was Excellent.

Room Tip: Upgrade with your "resort credits" to the concierge level rooms...only a couple of hundred...
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  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank denversergeant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,605 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,708)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
McPherson, Kansas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

We just spent a week at the Beach Palace. The hotel is very clean and the beds were very comfortable. The beach is clean and safe there. We were also very well situated on the island so that we could walk to several shopping areas and activities. If we didn't want to walk the local transportation is reasonable. I would recommend Fidel at the Pool bar by the beach and Roger in Bocelli's in particular. I would say Roger by far is the best waiter I have ever had. Very courteous and made us feel welcome. Loved the atmosphere at the resort also. The staff and guests there are very friendly and the resort is not so big you feel like a number. It's personable!

Room Tip: Make sure you stick to your guns. If you reserved a King room insist on it. They have an overabund...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Honeymooner092013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caledonia, Michigan
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

To name a few...Our server was Ernesto inside the buffet, we searched him out and found him to be outstanding! Our bartender at the pool was Luis Samuel, and our lovely server at the pool was Dominga. We cannot say enough about these 3 people. They were on top of everything! We have never been treated more kindly. We also did the Romantic dinner on the beach and our servers were outstanding there as well.

Room Tip: No real need to upgrade to the concierge level...just ask for a room looking out over the ocean and...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Amybaileymiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 2, 2013

I loved the options of the day trips, and we went out to Chichen Itza. I would have liked to try some of the others, but we didn't have enough time. We tried a few of the restaurants, and all of them were good. I enjoyed the salsa dancing in the lobby on one of the evenings. We were lucky and had an ocean view room, where I really enjoyed standing in the mornings watching the sun on the waves. I would definitely stay with this resort chain, again, but might try some of the other properties just to see what they were like.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SwissMiss1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 2, 2013

We stayed at Beach Palace between 17-24 September. The hotel was great, the room was amazing, with a jacuzzi and stunning sea view. It was really spacious and the beds were really comfortable.
The staff were great, in particular Jose Jorge in the Tequila restaurant and Eduardo was great fun too. The lady who made the eggs and pancakes in the morning was brilliant too - I wanted to take her home!! The staff bend over backwards to make sure you're having a nice time (and your drink is always topped up).
I had an amazing deep tissue back massage at the spa from Elena, I might say it was the best one I've ever had.
The beach is beautiful and the water not too cold. The pool at Beach Palace is great too.
The only disappointment with Beach Palace was one of the trips that was sold to us - to Isla Mujeras, which comes as part of your resort credits. We were driven to a port and left there by the rep, where we had to wait nearly an hour until we could board a boat. Isla Mujeras was sold to us as a quiet secluded island, but it's actually just a terrible version of Beach Palace! Too crowded, the food in the restaurant was awful and the pool was tiny. We felt like we really wasted a day going on this trip. The other trip we went on though (dolphin swimming at Wet and Wild) was brlliant, we got really close to the dolphins and it was an experience I'll never forget.
The food in the a la carte Tequila restaurant is the best, surprisingly, as this is normally the worst. The food at the Japanese wasn't great, very basic, and my mum was disappointed that the dish named 'Teppanyaki' was not cooked in front of you, as the name suggests. The Udon noodle dish did not use udon noodles either! The grill restaurant again wasn't great, the fish was not fresh, which was surprising as we were so close to the sea. The food in the a la Carte is brilliant though with a wide selection of Mexican and non-Mexican food.
Beach Palace is definitely the best of the 'Palace' resorts - we went to Moon Palace for the day which was so crowded, hectic and busy. Beach Palace was the perfect combination, chilled in the day, but still had ambience and atmosphere in the evening.
Strongly recommend the resort - I would definitely return!

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EmmaH882013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Jefferson, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 2, 2013

We had an awesome welcome and was greeted with a cocktail and flower. But they wouldn't let us check in early or even upgrade the room. We ended up stopping by the Tequila to eat lunch before check in.

Our room was gorgeous and very spaces! Best ocean view! The jacuzzi was awesome and we spend quality time in it =) I just love the day bed outside our balcony! So relaxing just to lay there with the sun. Even though our room was right in front of the elevator, it was not as bad as I thought it would be. Our refrigerator is always fully stock. Make sure you drink away! It is all inclusive afterall! Remember to tip them every morning because we forgot one morning and our fridge was not restock and we didn't even get chocolate from them that morning. =(

We ate at Tequila the most. They have the most variety and we have different food everyday. I love their seafood! I always order tilapia from the grill. The waiters are extremely nice. We did go there one day on a very busy afternoon and it did took a while for them to get to us, but that was the only bad service we had the whole time. The Wok was okay, good food but just okay. Nothing really special about them. Bocelli was nice and make sure you dress nicely. Their portions are very small and us being people that eats a lot, it was nothing for us. If you decide to go up to the sky bar to get some munchies, make sure you get the mixed grilled platter! It was great!

Resort credit was pretty useful to us, although we did have about $700 left over. But just remember you do have to pay a 11% tax for it. They have limitations on where you can use it. Like you can only spend up to $300 resort credit for the spa. We did spend $200 resort credit on the tequila bottle gift. Each set is a bottle of 3 and you only need to pay 11% tax on it. Make a great gift. Make sure you go to Isla Mujeres with those credits, although you cannot use it to swim with the dolphins.

The beach was awesome! There was always a red flag on the beach (meaning rough waves and no one should be in the ocean), but we go in anyways. The water is so nice and warm! There is always enough chairs at the beach or by the pool. But being a kids friendly hotel, it is always taken up by kids. If you really want to relax and just bum, I suggest not booking too many activities because there's always a waiting time for the bus or too much time spend on travelling.

We made a trip to the Moon Palace for the spa. I would recommend anyone visiting there just for one day. It's an oversized place with lots of pool area and ocean area and a lot more variety at the gift shop. And being all inclusive guest at the beach palace, you get the same treatment if you decide to visit Moon.

The only negatives were the kids. Sometimes they do get annoying especially when you are trying to enjoy dinner or the beach and there's a bunch of kids crying and screaming. Might want to stay somewhere else if you definitely cannot handle them. Also the weather. We got rain everyday! But that is what we get for booking hurricane season!

Remember to bring lots of dollars to tip!

If you travel between May and October, remember to ask them about releasing baby turtles! We got to hold a day old baby turtle and release them into the ocean! It was once in a life time experience!

Room Tip: Ocean view room above the third floor and away from the elevators is the best!
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank xnanciieex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
4 of 5 bubbles Reviewed October 1, 2013

The cocktail waitress at the Rooftop Pool Bar, Yadira, went out of her way to make sure that all of our guests were having a great time. She was overly attentive to our needs both drinking and eating. On top of that, she made my wife and I feel very special about having our wedding there. She really helped make the stay of both us and our guests the best it could have been. She is a major reason that my wife and I will comeback.

In addition, Miguel at the Rooftop Pool Bar gave us excellent service. Both him and Yadira were always smiling and really helped make our stay amazing.

Also, Angel down at the main pool was very attentive to our group. He made sure that anything we needed, we got in a very timely fashion.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Drew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Palace

Property: Beach Palace
Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 Luxury Hotel in Cancun
#14 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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