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“MOre FUn in Cancun!”
Review of Beach Palace

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Beach Palace
Ranked #17 of 177 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Reviewed July 25, 2013

We've been so many places but this is my first time to write a review because I was so pleased with the extraordinary treatment we have received in this trip. First time in cancun, stayed here for 7 days with my family. The hotel is clean very well maintained. The lobby smells good all the time. All hotel crews are friendly and polite. There restaurants serves great food, specially the japanese restaurants, the food is so delicious. Special thanks to Jose our server, he made a flameado coffee with tequila kahlua and ice cream. It taste really good. the Italian restaurants has dress codes make sure you have to bring pants. However my son didnt bring one, we got lucky the manager provided my son's a pants which is really nice but of course we returned it back. The beach is gorgeous, my kids enjoyed the waves, white sand, clear water and servers are all over offering drinks and food wherever you are, may at the beach or the pool side. Just a reminder you need to bring enough supply of sunscreen because its very expensive if you run out and buy it there.

Our room has jacuzzi, with an amazing ocean view. We utilized all their amenities during our stay. The all inclusive was really worth it. The rooftop has extravagant view the lagoon or the ocean view is really beautiful. Some nights The main pool closed at 8PM and beach is at 6PM, but there is a pool and jacuzzi in the roof top that you can use anytime. Every night there are shows and activities for the family. During our stay we watched Michael Jackson and Fire and drum shows.

We avail the tours, we went to Xplor, its really fun, and great adventure for the whole family, dont miss it!, Chichenitza was a historical place one of the seven wonders of the world but , a lot of walking, bring a comfortable shoes. Isla Mujeres was a nice place we had so much activities, a great experience. This is separate from your payment for your all inclusive, they will give you discount and the tax is 11 % US dollar. I would suggest you booked your transportation to the hotel going back to airport or just call for a taxi. it is much cheaper. We booked our transportation at best day travel, they sucked, you will be transported with groups and we were almost late with our flight coming back to US. Their agent was not friendly when i call to confirmed our ride. They put me on hold for a while and said to call back in few minutes. Good thing the beach palace Public Relation Officer EFREN BELTRAN, arranged our transportation going back. He was so nice and very caring, he make sure our stay is unforgetable with great memories. One more thing if you plan to visit exchange your money to mexican currency, you will save more.If you pay US dollars in the stores the rate is1:10 . Exchange rate 1:12.

We are planning to go back again, I shared our great experienced to my family and friends and they are all excited to go next year. I recommend this place, you will not regret it.

  • Stayed: July 2013, traveled with family
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3  Thank Oliver M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,363 - 3,369 of 6,167 reviews

Reviewed July 25, 2013

Stayed here for 2 weeks. On arrival we were given a welcome drink and check in was very prompt and pain free.

The Hotel
Very modern throughout with 12 floors. At night, there is the Sports Bar and Sky Bar on the rooftop. Just now they are doing a promotion where you receive $1,500 to use on things such as excursions, spa treatments, cigars at the shop etc and all you do is pay the tax which is 11%. We put some towards deep tissue massages which worked out at only $45.

The Room
We had a lagoon view with 2 double beds. Each room has a Jacuzzi which works well. The room was spotless & cleaned and floor washed every day. Your bed sheets and towels are changed daily and mini bar restocked.

Pools
They have 4 pools. The main pool is a good size with daily activities such as water volleyball, water polo take place. There is a smaller pool next to the main pool. This one has a pool bar which isn’t too busy.
Then there are the 2 rooftop pools, one of which has a swim up bar. These have breath taking views of the ocean and the lagoon.

Beach
The hotel is right on the coast. The sand is pure white and the water crystal clear. Imagine an advert for some luxurious beach…this is what it looks like. There are no stones on the beach or when you enter the water. The beach is perfect

Food / Drinks
A very wide range of food and breakfast, lunch & dinner. There are 3 al la carte restaurants and unlike most other hotels, you can visit them as many times as you want. There is a dress code for the Bocelli restaurant in that men must wear long trousers. The food is of a very high standard. As with the food, there is plenty if choice for drinks. They provide Coca Cola, Sprite and the cocktails are excellent.

The Staff
The friendliest staff you’ll ever meet. They all go out their way for you. In particular I would like to thank the following people whilst we were there:

Gabriella for the wonderful omelettes she made every morning.
Diana for the excellent fajitas at lunch.
Erick for his service at the pool during the day.

  • Stayed: July 2013, traveled as a couple
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4  Thank Scottymcd7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

Wonderful resort - very clean, well maintained. Great Staff - Entertainment staff was awesome - Edwardo, Oscar, Teresa, Joshua - great group! Luis at the swim up bar was great - always had a smile on his face. Met some great people - rooms were wonderful, food good - Fire and Drum show was amazing! Beach is excellent - beautiful water and sand - loved seeing the Sea Turtles at night - coming up on the beach to lay their eggs. Roof top pools, hot tubs and bars were great!

Room Tip: We had a room on the 12th floor - overlooking the pool area - was fantastic - great view, wonderful...
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  • Stayed: July 2013, traveled with family
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1  Thank A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013 via mobile

If you are a beach lover, the beach palace is for you! Gorgeous ocean and soft white sand. Drinks come quickly while you lay on the beach! Buffet is ok the Italian restaurant was amazing. The Chi blow dryers and flat irons were nice to have in the room. They also had Chi products by Farouk which were great. We love the beach palace!

  • Stayed: June 2013
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1  Thank DanaInMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

This was our 3rd trip to the Beach Palace and we stayed for 2 weeks which just flew by. We are from Nebraska and look forward to this paradise trip. This time, we spent most of our time at the resort because we love everything here. The Beach Palace has the most polite and professional staff ever. We will continue to go back because it is like going home. We love the beach with its beautiful waves and white sand. The beach staff works so hard. The beach bar with the drinks and the food prep was the best!! We want to compliment Luis, Miguel A, Miguel S., Alfredo, Alberto, and Bravlio for taking such good care of us. At breakfast, Gabriella went out of her way to cook things to order. I could go on and on but we loved it all from our room view to the spa. You will love it, too.

Room Tip: Be sure to get an ocean side view. The higher up is best.
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  • Stayed: July 2013, traveled as a couple
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Thank Lisa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

The Beach Palace is just tha, like a palace, we were waited on with a smile for drinks, dinner, in the sports bar, at the Skyview lounge, our servers were Eduardo and Fidel,up at the skyview lounge, they were the best servers . They took perfect care of us, and our drinks were awesome everytime. Edielo, not sure if I am spelling her name right but she was up there on the Skyview everyday cooking and preparing food, looks like she never took a break, had a smile on her face all the time,, Eduardo, our favorite up there, just treated us like queens, he had a great sense of humor and obviously loves his job, Fidel too. Just total dedication to the guests. The place is clean, the food was fabulous, Italian restaurant and the banana foster, out of this world, they make it right at your table, so cool.The Italian restaurant our favorite, grilled shrimp with penne pesto, delicious and the salads and bread, excellente, We enjoyed the wok as well, very pleasant, calming atmosphere and the management is superb. What high regard the Beach Palace has for all their guests. The swim up bar, love it, the activities and the Michael Jackson show, was terrific, Very professional, all of the entertainers were great! The beach is beautiful, took a walk almost everyday on the beach, the weather was gorgeous, the drinks, got us feeling goooooooood!!!We met wonderful people and it was a great trip.

If we must suggest something, we would say for parents to control their children at the swim up bar, and quite frankly, we do not feel children under age of 14 should even be at the swim up bar, we are drinking there and kids were splashing and some parents ignored their kids doing this and that is just wrong and rude. Kids do not belong around where adults are drinking in a pool, ;besides there are 4 other pools they can be at, including a slide area for kids all day,activitiy area for kids and the beach, The fact that the parents do not say anything as the kids splash and jump around when adults are just trying to enjoy a drink was very disturbing, I do not blame kids, I blame parents, they need to do the right thing,
I do suggest also, that you have place where adults can go without children, a night club or something on site, that would be nice, You had a game called Ideal couples in the sports bar one night and some adults commented that it was not appropriate for the children to see this but they were there,please please, find us a place at your resort where we can enjoy a drink and adult conversation without kids, please, I am sorry I cannot recall our wonderful cook Gabriella, i think, every morning with our omelets, she was awesome, smile, good cook, loved us and we loved her.I cannot end without speaking about Fernando at the pool bar, he was the sweetest man in the world. We fell in love with him, he treated us with a smile and love everyday, we saw that he was off the rest of the weekend we were there and we missed saying goodbye to him, he was our favorite too. Caroline and sarah ast the pool were also two of the best servers too. they always went out of their way to bring us water, ice or anything we needed, your staff is wonderful, we love the Beach Palace and we will return.
Nancy from Ohio

Room Tip: Our room was looking out over the lagoon, even though we begged for the beach side, but we felt a be...
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  • Stayed: July 2013, traveled with friends
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1  Thank Nancy268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

I booked two weeks here via thompson holidays. The hotel was very busy, and noisy, however this was not a problem of the hotel but more to do with the way thompson describe the hotel on their web site. If you have young children you will be fine here since they are well catered for.
The good points first, reception staff were very pleasant and friendly , my room was huge compared to other hotels i have stayed in and the sea view from my room was fantastic. The hotel also has a great beach
The bad points, loud music playing around the pool, not a problem for kids or people who like this kind of thing. The hotel was very busy and the first night i wanted to eat in the Italian restaurant i couldn't get a seat, so eat outside where the service was poor.
The roof top pool and bar was nice but there were no towels available until 10:30am, where the hotel said it should be from 9:00am, there was also no shade so was very hot.
By the 2nd day we asked if we could move to a quieter hotel in the Palace brand, there are a few in Cancun, and the hotel were very helpful in arranging for us to move to the Sun Palace which was great, and a place i would go back to.

Overall the Palace hotels run a very slick operation in Cancun, the food is a high standard and drinks proper brands, the hotel staff generally are great, if you don't mind the noise and have kids i would recommend it, but if you prefer quieter but not dead i would recommend the adults only Sun Palace.

Room Tip: sea view rooms will be overlooking noisy pool so the higher up you go the better
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  • Stayed: July 2013, traveled as a couple
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1  Thank colin g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#16 Top resorts Hotel in Cancun
#17 On the Beach Hotel in Cancun
#17 Luxury Hotel in Cancun
Price Range: $352 - $758 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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