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“Amazing stay at Beach Palace = Paradise.” 5 of 5 stars
Review of Beach Palace

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Beach Palace
Ranked #13 of 180 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing stay at Beach Palace = Paradise.”
5 of 5 stars Reviewed May 24, 2013

Words cannot describe the superb service and attention that was received at this resort. All the restaurants were great the food was fresh but Wok restaurant was by far amazing. Rudy Herrera from Wok restaurant was the best waiter ever always providing great attention to the needs and very charismatic. Luz Yanet Sanchez one of the waitress from the outdoor bars was great always catering to the drinks needed she was so sweet and friendly definitely a keeper! At tequila during breakfast and lunch hours the waiter Andres was the man who would go beyond his ways to give you the best quality service . The manager Jose Juan (Juan Jose) from tequila was so nice and sweet always being attentive to giving his guests at the restaurant a wonderful experience. Overall, the two week stay here was beyond excellent definitely coming back on vacation to Beach Palace. The room was beautiful and fully stacked up with great luxury to use and extra bonuses. Super satisfied with everything even the spa and salon treatments were really good. The sports and entertainment crew did a good job arranging activities during the day such as the volleyball games which was awesome! In addition, the michael jackson show was the best one ever that i have ever seen before it left me speechless the dance moves and routines were just like the real MJ! The staff at beach palace have provided such great and beyond service to my family during the stay that words cannot describes and would like to thank every one of them for everything. In addition, the bartenders at all bars did an awesome job making these fabulous drinks (thumbs up).

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
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Helpful?
2 Thank denny m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,594)
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English first
Bend, OR
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 24, 2013

This was our first time in Cancun. We found this through Interval as I traded my Marriott timeshare for it. It isn't as spread out as the moon palace or some of the others, which we definitely enjoyed because it is easier to get to all the different restaurants. By far the best food of many of the all-inclusive resorts we have stayed at before. We went to the Italian place for dinner numerous times which was our favorite. The sports bar at night was great for more premium drinks included in the all inclusive. Service was excellent and were able to request specific types of alcohol by the pool as well. A little hard to find a seat by the main pool area, and was fairly loud, but thats what Mexico is for- to party, so I have no complaints. Will be returning soon and would recommend to anyone.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 4 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
1 Thank jp560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 23, 2013

We absolutely love the Beach Palace. Ours favorite waiter was Fernando in the WOK restaurant and his manager Jose was fabulous as well. Our favorite bartender is Eduardo!!!! You must visit BP!!!!!! Customer service is everything!

Room Tip: Presidential suit is the way to go!
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
1 Thank Kane O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pocomoke City, Maryland
1 review
5 of 5 stars Reviewed May 23, 2013

I recently stayed at the Beach Palace with my wife and 3 other couples. The Palace sure lives up to its name. The staff sure makes you feel like royalty. I can't say enough positive things about the service. Everyone was so polite and made sure you had everything you could ask for. If it wasn't immediately available, they did everything possible to secure it for you. There was plenty to see and do. If you wanted to do something, like golf (Nicklaus designed course at Moon Palace), and the amenity wasn't onsite, no problem, you could go to another Palace property. In fact, you could get a hospitality room at the other compounds to freshen up or take a break. We had originally planned on going to some of the local tourist destinations, i.e. Senor Frogs, Carlos and Charlie's, etc., but why bother. There were bars and great people everywhere. There were many different restaurants between all of the facilities. I am definitely coming back and have not stopped trying to convince all of my friends to do the same since I have gotten home.

Room Tip: Oceanside is definitely the choice to make. Great views and less noise.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clinton Township, Michigan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 23, 2013

From the time we walked into the hotel we were blown away by the luxurious atmosphere. The rooms took our breath away. The owner spared no expense when he designed and decorated the rooms - from the Jacuzzi to the mini bar, the Chi products, the wonderful beds, the double reclining lounger on the balcony - everything was top notch. The pool area was very spacious and our favorite place to hang out. A special thanks to Luz, who always made sure we had a drink in hand. The four restaurants offered an array of food options AND everything was spectacular. Our favorite was the outdoor Steakhouse. A special thanks to Marco, who went out of his was to satisfy our palate, even if it meant going to the Italian Restaurant to bring us a side dish. All of the staff was very helpful and accommodating. NO ONE was too busy to answer a question or help us in any way they could. Can't wait to go back again!

Room Tip: All the rooms are good. At first we were disappointed that we didn't have an ocean front room...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
Thank Frieda2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whittier, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2013

This is our 5th time staying in CANCUN but first time and not the last time at the Beach Palace! The service was stellar especially from Antonio at Italian restaurant, Maria Jose @ sports bar/the sky bar, chef Marcos & Cook Ms. Gabriela (million $ smile) at Tequila restaurant and Alfonso pool bar is caring and personable! Many others but these stand out for their passion and love of what they do!!!We were just as welcomed at the other Palaces which is a huge perk for all inclusive. We enjoyed the Moon Palace, Isla Mujeres Palace, Moon Palace, and the incredible Sun Palace. The view all different but amazing! The Beach Palace and it's Sky Bar/13th floor has the BEST view of Lagoon & Turquoise ocean no where else to be found! The sunset breath taking and watching the sunrise from my balcony over looking the ocean is fear inspiring, DON'T delay or hesitate. CANCUN takes great care of their tourist, we'll be back!!!!! Gracias, merci, thank you!!!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
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    • 5 of 5 stars
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    • 4 of 5 stars
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    • 4 of 5 stars
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    • 4 of 5 stars
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    • 5 of 5 stars
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Helpful?
1 Thank Teresa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2013

My wife and I along with another couple spent five perfect days at the Beach Palace. We ate and drank and swam and danced all day and night and everything was included! The food was good, the views were fabulous but the staff was so friendly and accommodating. In fact, the aspect of the Beach Palace that we all remarked about (even all of the other guests we met) was how wonderful the people were.

Room Tip: We had the lagoon view which is great for sunsets and the bay.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
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Helpful?
1 Thank iameverywhereusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Palace

Property: Beach Palace
Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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