This was one of the best experiences we've had. The hotel is great, the rooms spacious and well appointed. Great food, with options for 3 restaurants within the building. Right on the beach and across from the lagoon. Clean! But even more incredible is the staff! There was not one person who was other than friendly, warm, kind, attentive -- the most service-oriented staff I have experienced. Though every single wait-person, staff, and maintenance person was fantastic, we want to mention several who were our main waiters during our 10-day stay:
o Hose Eduardo in the Bocelli restaurant. Outstanding waiter! Clearly a professional in all he does. Warm, attentive, genuine. A class act who made bananas Foster at our table one night -- and a very creative apples in red wine reduction at our table another. We loved this guy!
o Ernesto in the Tequilla restaurant. Again, outstanding service and so much fun! After one dinner with us, he remembered all our preferences, what we liked to drink -- amazing. We would look for him even when we walked through the restuarant on the way to the beach -- just because of the connection he made with us.
o Angel on the beach! How well named. Very little time goes by while you are laying on the beautiful beach, before someone comes to ask what you'd like to drink. Wow. And Angel is not only a great guy, but was always there, ready to bring us whatever we needed. You work up quite a thirst laying around doing nothing :) No matter the constant walking back and forth in the hot sun between beach loungers and the bar -- he was as happy early in the day as at the end. Daniel on the beach also great -- we just didn't get to see him as much.
o ALso incredible were Laurencio, Victor, Moises in the Tequila restaurant. The hostesses. Gabriella the cook who made us omelettes in the morning -- the most amazing happy woman. It makes a huge impact to have happy, upbeat, attentive staff to support you at every turn.
This whole staff -- many of whom we didn't get to know one-on-one -- are fantastic. Thank you!
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
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- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort