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“Outstanding staff and accommodations”
Review of Beach Palace

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Beach Palace
Ranked #13 of 175 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Philadelphia, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Outstanding staff and accommodations”
Reviewed April 25, 2013

This was one of the best experiences we've had. The hotel is great, the rooms spacious and well appointed. Great food, with options for 3 restaurants within the building. Right on the beach and across from the lagoon. Clean! But even more incredible is the staff! There was not one person who was other than friendly, warm, kind, attentive -- the most service-oriented staff I have experienced. Though every single wait-person, staff, and maintenance person was fantastic, we want to mention several who were our main waiters during our 10-day stay:
o Hose Eduardo in the Bocelli restaurant. Outstanding waiter! Clearly a professional in all he does. Warm, attentive, genuine. A class act who made bananas Foster at our table one night -- and a very creative apples in red wine reduction at our table another. We loved this guy!

o Ernesto in the Tequilla restaurant. Again, outstanding service and so much fun! After one dinner with us, he remembered all our preferences, what we liked to drink -- amazing. We would look for him even when we walked through the restuarant on the way to the beach -- just because of the connection he made with us.

o Angel on the beach! How well named. Very little time goes by while you are laying on the beautiful beach, before someone comes to ask what you'd like to drink. Wow. And Angel is not only a great guy, but was always there, ready to bring us whatever we needed. You work up quite a thirst laying around doing nothing :) No matter the constant walking back and forth in the hot sun between beach loungers and the bar -- he was as happy early in the day as at the end. Daniel on the beach also great -- we just didn't get to see him as much.

o ALso incredible were Laurencio, Victor, Moises in the Tequila restaurant. The hostesses. Gabriella the cook who made us omelettes in the morning -- the most amazing happy woman. It makes a huge impact to have happy, upbeat, attentive staff to support you at every turn.

This whole staff -- many of whom we didn't get to know one-on-one -- are fantastic. Thank you!

Room Tip: High floor, ocean view. Though lagoon views are also nice. Higher floors better as some evening sh...
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  • Stayed April 2013, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank loma1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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English first
San Antonio, Texas
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 25, 2013

The resort is a beautiful place to rest and relax and enjoy yourself. The rooms are amazing and the views from each room were great. We stayed on the "lagoon" side and fell in love with the view of the city and the lights. The service was Exceptional all the way from the front door at the start of our stay until the end. The food was not 5 star but it was still very good (my secret would be eat out at the pool bar, the food was just darn good!). We will definitely go back!

Room Tip: The lagoon rooms are quieter
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  • Stayed April 2013, traveled as a couple
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Helpful?
Thank Georgerpage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loveland
1 review
Reviewed April 24, 2013

Just returned from an amazing week at the Beach Palace Resort in Cancun. The staff was exceptional. I felt that they truly wanted me to have as much fun as I could allow. When you go enjoy the many fabulous choices set out for breakfast, in addition, have Chef Gabriela whip up some pancakes, an omelet, or any of a variety of choices fresh off the grill. She always have a smile and well wishes for you to start your day. The food and drinks were exceptional at any restaurant.The room was comfortable with a large jacuzzi tub and beautiful views of the pool and the ocean. I will return.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cw53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. George
1 review
Reviewed April 24, 2013

Thank you to Beach Palace Resort and all the staff for the best vacation ever. I want to thank, especially, Rafael (waiter at the outdoor Steak House), who went above and beyond to help make our vacation perfect. I also want to thank the bartenders at the poolside bar, Luis Alfonso, Luis and Alan. They were on top of everything that we could possibly want. Best service, best scenery and best food ever. Even at the airport, we were greeted so wonderfully by the transportation to the hotel. Thank you and hope to be back next year.

Room Tip: We stayed in a room, on the 12th floor (top) overlooking the Lagoon. It was beautiful. We heard fr...
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  • Stayed April 2013, traveled with friends
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 23, 2013

We just spent a week at the Beach Palace Resort and I can't say enough about this place. The staff was incredible, so friendly and attentive....it was refreshing. When you stay you have to have Gabrielle make you an omelet in the morning, she is a master at the station. The food was incredible and the drinks were flowing. The rooms were very comfortable, with great views and ours had a nice sized jacuzzi tub we enjoyed. The pool area overlooks the ocean and is as warm as a bath. The coast line is immaculate and gorgeous. I really can't say enough good things about the resort. Do not hesitate to book this place.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jkrauter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey UK
1 review
Reviewed April 23, 2013

Just returned from an amazing holiday at the Beach Palace and I cannot speak highly enough about all the staff here.

They really made our holiday with their incredible service and constantly smiling faces, they genuinely love what they do.

A particular mention to the following :

Gabriella (Breakfast Station) This Lady is a Real Star and is amazing at her job!
Luz (Around the Pool Area), so kind and refill drinks were always on tap, no need to ask!
Antonio (Italian Restaurant), brilliant waiter!

We packed so much into our holiday and loved all the trips, particularly Xcaret, Xelha, Tulum and the Catmaran Trip to Isles de Mujeres (where we got the opportunity to swim with the amazing Dolphins!!)

Cannot wait to go back, best family holiday ever, we all had so much fun.

Many thanks to all at Beach Palace, looking forward to seeing you again next year!

Room Tip: Rooms on the Lagoon Side enjoy the late afternoon/early evening sunshine, relax with a cold drink on...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
128 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed April 23, 2013

Good hotel ! Staffs were excelents! Food is ok - need improvements... Good location very close to La Isla Mall. We had some problems with the credits that they offer. When we tried to do a tour to Isla Mujeres that when we made the reservation was included on 1.500 us credits they said that it wasnt avaible for use with credits! No explanation! Just said that it was canceled that tour. Another problem was the clean....we found 3 cockroach on our bathroom one night!!!!!
But what we hated about our time on Beach Palace was that they offer us one day at The Moon palace but wasnt to enjoy another resort . We lost our entire morning and a part of our evening listening about the "advantage" of being a member of a club they have . At the begining they say you have to pay US$ 100.000,00 and in the end they say you can pay US$10.000 to be a member. And whem we said that we were not interested the brazilian seller was so much rude ! We all hated the experience! So Dont accept the invite to go to The Moon Palace ! They pay your cab and offer some tickets promotions just for you go there! Its a big mess!

  • Stayed March 2013, traveled with family
    • Value
    • Location
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Helpful?
6 Thank Mariana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Palace

Property: Beach Palace
Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 Luxury Hotel in Cancun
#13 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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