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Beach Palace
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Reviews (6,593)
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Reviewed March 29, 2013

We (6 adults, 2 children less than two years old) stayed at the Beach Palace from March 17-24.

I must say that I was a bit fooled by all the 5-star ratings on tripadvisor.ca. I was expecting over the top service and I don't think that is what we got the majority of the time. Service was average most of the time. However, service was excellent when it came to Gabriella at the omelette station, Louise at the salon (she did my wife's pedicure) and the people at the sky bar/pool (sorry, didn't catch your names). Otherwise, there wasn't anything spectacular. We saw the waiters in the buffet re-using dirty glasses (they simply wiped them with a cloth after people used them to drink water). Service at the restaurants was painfully slow when it came to the main course.

PROS:

The resort was certainly kept very clean.

The resort is right on the beach so access is easy. During the time we went, there wasn't much difficulty getting chairs/umbrellas at the beach (partly due to the high winds and rough waves).

The food at the restaurants was nice along with the ambience. The only criticism I have about the food is that the rice in the sushi tasted a bit "cheesy" because they seem to love putting cream cheese in it. Otherwise no complaints. The buffet had a good variety of foods but it was pretty much the same thing every night. If you want to go off the resort, the bus stop is right at the front of the resort so it's easy to get to. A great outdoor shopping outlet (La Isla) is a 10 minute walk from the resort as well.

The pools were nice and the water slide for the kids was fun. We spent most of our time at the sky bar/pool where it was quieter and less windy. The service there was great and the view was amazing.

They have nightly shows of which some were good. The idea of a movie night outside was cool except that it was really windy. The Michael Jackson show was actually pretty good. I highly recommend eating outside at the steak restaurant on the night of the Michael Jackson show...you can eat and then stay in your seats to watch the outdoor show.

They have a shuttle to the Moon Palace which I highly recommend. The Moon Palace property is MUCH bigger than Beach Palace. They have a greater variety of restaurants to choose from and their pool is AMAZING. The pools are massive and have areas that suit everyone (there's a kiddy pool with slides, a middle pool that is on the quiet side and another pool that seems to be the party pool). They also have a surf simulator where you can surf by the pool which was pretty cool and a hit with everyone. The only bad part of the Moon Palace was the beach. The beach there is almost un-swimmable as it is full of sea weed and has a funky smell. Essentially no one goes to the beach there...they all go to Beach Palace if they want a beach.

CONS:

As mentioned above, service wasn't uniformly as great as we expected based on other reviews. There were some sketchy practices on the part of some of the waiters in the buffet (as mentioned). The waiters in the buffet seem to expect extra tips even for average service...they seemed mostly tired or fed up with working there. At the beach, the staff purposely don't put up the umbrellas until you ask and tip them. The moment you leave the beach, they pack up the umbrellas and wait for the next person to tip them to put it up.

One of the couples in our party had a noisy neighbour (they could hear their neighbours through the adjoining door) and complained to security - they really didn't do anything and tried to argue with them that there was no door adjoining the rooms (how dumb can they be when the door was in plain view and shown to them). Eventually they were moved to another room. It was impossible to get a beach view room as those were reserved for "Palace" members even though they weren't occupied the whole week. Lastly, one of our parties had money stolen from her wallet. It was only about $15 USD, but it certainly put a damper on the vacation. She found her purse/wallet opened just after the room was cleaned. BE SURE TO USE THE SAFE IN THE ROOM...

We went for the timeshare presentation...don't waste your time...we were enticed with the chance of winning a free week and getting resort credits (they claim there is a raffle to get the free week...the four digit number they show you has to match the last four digits on your credit card in order to win...the last four numbers are 1975 I believe). They give you extra "resort credits" that can be used to purchase things at the resort. Other than a massage, nothing else is worth purchasing due to the over-inflated prices (you still have to pay the 11% tax on the purchase). For example, one of the things you can purchase with your points is a photography session. The price is so over-inflated by the resort that the 11% tax will actually cost you more than just buying the session directly from the photographer without the points. Lastly, if you were even considering buying into their Palace timeshare, be aware that it's probably cheaper to travel to their resort as a non-member (the salesperson even told us that they won't match cheaper deals...members pay a standard fee every time they use the resort irregardless of how much others are paying). The only advantage to being a Palace member is potentially getting an oceanview room...if that's not a priority, then don't waste your time and money.

Things that were out of anyone's control:

During the time we were there, the winds were strong and the waves by the beach were rough. Not many people were swimming in the waters. Not sure if there is a better time to go to Cancun.

The side walks off the resort are a challenge to maneuver with a baby stroller. There aren't many ramps to get up onto the side walks and not many cross walks to get over to the other side of the street. In addition, the bus drivers charge you for bringing a stroller onto the bus...cost is only 8.50 pesos per person anyways.

We were advised to try out the flea market (Market 28), which we did. It's a 20 minute bus ride. Waste of time. Every store sells the same thing and they hassle you hard there. It felt much better going to the shopping malls where you could shop in peace.

  • Stayed: March 2013, traveled with family
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1  Thank Justin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2013

During my stay at the Beach Palace Hotel from 03-19-13 to 03-26-13 I received exceptional service.

The bartenders, waiters, and cooks working at the Sky Bar and Pool Bar provided excellent service and were friendly and very helpful.

If you visit this hotel you will be warmly greeted by either Fidel, Samuel, Elaida, Sergio, Luis, Margarita, Jorge, Alan, German, or Alexis.

Enjoy your stay and take advantage of their hospitality.

Dennis Roberts

  • Stayed: March 2013, traveled with family
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1  Thank Dennis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

I spent spring break with my family at Beach Palace in Cancun, Mexico. Not only was the beach, the pool, and the food amazing, but the service was phenomenal. Eduardo, Daniel, and Dominga were the best pool waiters, always looking to find a way to make our stay more comfortable and enjoyable. It got to the point where we no longer needed to ask for drinks; they simply knew what we wanted and would bring it out to us. When there were no chairs left at the pool area, Eduardo went out of his way to find another chair for my mother and made sure she was comfortable. Furthermore, Miguel, Alex, Victor, and Carla were wonderful bartenders. They were all extremely friendly and highly efficient. If you visit Beach Palace, be sure to ask for these waiters and bartenders as they truly made my experience complete.

  • Stayed: March 2013, traveled with family
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1  Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

Absolutely the best vacation my wife and I ever had with a wonderful staff and lodging. Yellow flags flew everyday but did not stop us from short excursions and dinner cruises and great nightlife, even at our Motel.

  • Stayed: April 2012, traveled as a couple
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2  Thank rsaxtonjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

All of the public areas are beautiful and almost perfectly maintained. The rooms were had were very nice, but could have used some minor touch-up work in the bathrooms. The staff were very kind and helpful. The food was very good, quality was consistently very high, although at times the selection was a bit lacking. The WiFi was fast and free. They were somewhat busy the week we were there so at times the service (maids, food, poolside) were a bit slow. The resort lacks things for teenagers to do other than the beach and pool. The beach view is beautiful but the surf is typically a bit high and isn't well suited for a relaxing swim. As with many things in Mexico, it looks great but doesn't always get the details right. The biggest downer to the week was the high-pressure sales presentation. We've invested in vacation property before and the economics here just don't work out that well. The make a big deal about the resort credits they will give you, but these are rather limited in what you can do with them and laden with rules and extra fees. I'm not sure the presentation was worth it based on what you got in return and the amount of time (2+ hrs) it took. Even with the occasional glitch, my wife and I had a wonderful and relaxing time. It's certainly worth it if you can score a decent promotional price or discount.

Room Tip: If you are beach side, you must be third floor or higher to see over the massive arch that frames the pool. The lagoon side rooms are good to and have a nice view of the city lights at night.
  • Stayed: March 2013, traveled with family
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1  Thank Vernman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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