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“Excellent Service at the Beach Palace hotel”
Review of Beach Palace

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Beach Palace
Ranked #17 of 177 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Reviewed March 27, 2013

During my stay at the Beach Palace Hotel from 03-19-13 to 03-26-13 I received exceptional service.

The bartenders, waiters, and cooks working at the Sky Bar and Pool Bar provided excellent service and were friendly and very helpful.

If you visit this hotel you will be warmly greeted by either Fidel, Samuel, Elaida, Sergio, Luis, Margarita, Jorge, Alan, German, or Alexis.

Enjoy your stay and take advantage of their hospitality.

Dennis Roberts

  • Stayed: March 2013, traveled with family
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1  Thank Dennis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,629 - 3,635 of 6,161 reviews

Reviewed March 26, 2013

I spent spring break with my family at Beach Palace in Cancun, Mexico. Not only was the beach, the pool, and the food amazing, but the service was phenomenal. Eduardo, Daniel, and Dominga were the best pool waiters, always looking to find a way to make our stay more comfortable and enjoyable. It got to the point where we no longer needed to ask for drinks; they simply knew what we wanted and would bring it out to us. When there were no chairs left at the pool area, Eduardo went out of his way to find another chair for my mother and made sure she was comfortable. Furthermore, Miguel, Alex, Victor, and Carla were wonderful bartenders. They were all extremely friendly and highly efficient. If you visit Beach Palace, be sure to ask for these waiters and bartenders as they truly made my experience complete.

  • Stayed: March 2013, traveled with family
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1  Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

Absolutely the best vacation my wife and I ever had with a wonderful staff and lodging. Yellow flags flew everyday but did not stop us from short excursions and dinner cruises and great nightlife, even at our Motel.

  • Stayed: April 2012, traveled as a couple
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2  Thank rsaxtonjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

All of the public areas are beautiful and almost perfectly maintained. The rooms were had were very nice, but could have used some minor touch-up work in the bathrooms. The staff were very kind and helpful. The food was very good, quality was consistently very high, although at times the selection was a bit lacking. The WiFi was fast and free. They were somewhat busy the week we were there so at times the service (maids, food, poolside) were a bit slow. The resort lacks things for teenagers to do other than the beach and pool. The beach view is beautiful but the surf is typically a bit high and isn't well suited for a relaxing swim. As with many things in Mexico, it looks great but doesn't always get the details right. The biggest downer to the week was the high-pressure sales presentation. We've invested in vacation property before and the economics here just don't work out that well. The make a big deal about the resort credits they will give you, but these are rather limited in what you can do with them and laden with rules and extra fees. I'm not sure the presentation was worth it based on what you got in return and the amount of time (2+ hrs) it took. Even with the occasional glitch, my wife and I had a wonderful and relaxing time. It's certainly worth it if you can score a decent promotional price or discount.

Room Tip: If you are beach side, you must be third floor or higher to see over the massive arch that frames th...
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  • Stayed: March 2013, traveled with family
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1  Thank Vernman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

We stayed @ The Beach Palace first in 2005 and survived hurricane Emily..Back then the hotel was old ~~run down a "never stay here again ever place." After we got through the hurricane the place was torn down . The new Beach Palace is AWESOME ....Great pool on the roof ~ staff that will do anything to help ~~Food is GREAT from pool snacks which are BBQ burgers dogs & chix ~Japanese~Steakhouse~Buffet~and room service.The Beach Palace is classy with surf & turf on the beach dinners to each room with a jacuzzi & beautiful view . They have something going on each night for the guests. We go there on every vacation.We work hard all year as casino workers @ at Resort in AC NJ and play hard @ Beach Palace..A MUST GO:)))))

Room Tip: Ask for room away from elevator ~~~upgrade with resort credits
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  • Stayed: December 2012, traveled as a couple
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1  Thank peacekeeper1219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

Beautiful place! The rooms were large and comfortable. The in-room hot tub was a fun addition. Great beach and pool areas. Our room's large balcony with a lounger did not go to waste - we loved it! We did the European Plan (not all-inclusive) and that was a problem with the staff ... they kept saying it wasn't available to us even though we had pre-booked it. It took us about 2 hours to get checked in. After traveling all day and just wanting to get settled in our room, that was frustrating. Plus, the sales people were VERY pushy. What was supposed to be an hour presentation took more than 3 hours (I guess that's pretty typical, but still ...). So we weren't able to relax the first day until evening. After that, smooth sailing. I'd stay there again if we could skip the presentation.

Room Tip: Our room was on the lagoon side and the sunsets were fantastic!
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  • Stayed: April 2012, traveled as a couple
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Thank Cindy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

Our family just returned from a week at the Beach Palace. I cannot say enough good things about this hotel. The service was OUTSTANDING. We are not palace members and were still treated like royalty:) Our room(s) category was a Family Suite (two adjoining rooms on the lagoon side. One room with a King the other with two doubles.) Even though we were only on the 3rd floor on the lagoon side we still had a great view. Loved the balcony and all of the space we had. The service around the pool was amazing. Alberto was our waiter almost every day. He was so prompt with the drinks. When our kids came out of the ocean starving and ordered lunch, Alberto had it there in a matter of minutes! He truly spoiled us. Same with the bartender at the swim up bar!! We really enjoyed all of the restaurants. For dinner we went to the Italian restaurant twice and japanese restaurant twice, Tequila's buffet once. All were good. The italian was my favorite. The breakfast buffet in the AM was great. Gabriella was so quick with made to order eggs and omelets done to perfection. All of the servers did a great job of tweaking things the way we liked them (sauce on the side, no pepper etc etc). Although the property is much smaller than the Moon Palace, my kid (ages 11 & 14) enjoyed the location so much (great beach they could walk down,close to the Isla Mall and other shopping where they bought boogie boards that they got a ton of use out of). Every other day we did activities "off property" (Scuba diving, chartered a catamaran, went to Xplore) so when we came back exhausted at the end of the day we loved not having to walk a country mile to return towels or get to our room or to get to one of the restaurants. It had a very personal feel. We didn't use many of our resort credits (just for spa and upgraded wine bottles at dinner) and didn't attend the presentation about becoming a member since it's not feasible with our kid's schedules at this time. There was no pressure at all to do so.

  • Stayed: March 2013, traveled with family
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6  Thank midwestgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#16 Top resorts Hotel in Cancun
#17 On the Beach Hotel in Cancun
#17 Luxury Hotel in Cancun
Price Range: $352 - $750 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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