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“Great Staff!!!”
Review of Beach Palace

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Beach Palace
Ranked #17 of 177 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Reviewed March 18, 2013

Jose, the restaurant manager is the best. Juan Carlos the Chef is beyond great. Efren and Norma in guest relations are also great. Bringing my friends here is always a good time and they make all of us feel so welcome. They definitely go above and beyond. I look forward to my trip here every time.

  • Stayed: March 2013, traveled with friends
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1  Thank Normajn14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,644 - 3,650 of 6,167 reviews

Reviewed March 17, 2013

We have been staying at Beach Palace since it opened as Hotel Beach Club,over 20 years ago. It has become our second home. We are greeted warmly everytime we arrive. All of the workers are friendly and willing to help you out. This past December we did stay a few nights at Hard Rock (only because Beach Palace was booked those nights) and were very disappointed. Would never return there or suggest it to anyone. Beach Palace is our number one place and we look forward to spending every Christmas and New Years with all the employees there. Because we have been to Cancun so many times we usually just spend our time around the pool. The staff there is WONDERFUL!! Just want to mention some of the names of the staff that has made Beach Palace the best resort, hope we don't miss anyone; Pool Bartenders and Servers: Yadira, Fernando, Yanet, Oscar, Dominga, Angel, Carlos,Daniel, Bravlio, Julio. Jimmy, Luis, the entertainment staff: Jesus, Joshua, Anuar, EduEdu,Romo, and Nancy, Waiters and Bar servers; Andres, Rodolpho, Antonio(has been there since they opened), and Victor, and we would also like to mention the egg maker, Gabriela, she always greets everyone with a smile. Lastly, we would like to mention Efren with Public Relations, he has helped us out often. If you ever have a problem please stop by and see Efren. If we forgot anyone we are sorry because we truely believe the Beach Palace staff is what makes Beach Palace an unforgettable vacation!! Keep up the good work and we can't wait to see you all again in December.

  • Stayed: December 2012, traveled with family
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2  Thank Billings35805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

The Beach Palace is a great place to spend vacation. The staff are very friendly and want you to have a great time. Alfonso in the Sports bar always knew what we wanted and anticipated our every need. The property, like the weather was gorgeous. The amenities are great. We've been there several times and will return.

Room Tip: High and low ocean front rooms are great.
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  • Stayed: January 2013, traveled as a couple
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2  Thank Paula W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

Just returned from 6 nights and really enjoyed our stay. This was our 13th all inclusive and we rate it very high. You cannot get a better beach than this area. The property is small and easy to get around. We enjoyed Wok and Bocelli dinners. Did not eat outside at Steak place as it was too windy and cool. Was too windy for us to enjoy outside nightly shows. shows. YADIRA gave us awesome m e service around the pool. Alfonso in the Sports bar was very good and we enjoyed talking with him him.Hats off to Andres; Victor and Moses in Tequila for great service. We did miss having a gathering place in the lobby.Would have enjoyed music in the Sports bar every night. Food in the buffet was repetitive. SPA was an excellent treat with our resort credit.

Room Tip: Get away from large AC units on right side if you want to enjoy balcony.
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  • Stayed: March 2013, traveled as a couple
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1  Thank GarySher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

My family along with 3 other families vacationed at Moon Palace from 2/18/13-2/25/13. We all spent one full day at Beach Palace as the beach there is much nicer than the beach at Moon Palace.

Efren Beltran Diaz, the Public Relations Manager at the Beach Palace took care of us back in November, 2012 when we traveled to Beach Palace for a couples only vacation. This trip was with the kids. Once again Efren made our one day visit to Beach Palace fantastic. He accommodated all of our requests and did it with a smile.

Would also like to mention the bartenders at the Pool Bar & the staff at Bocelli's...you were all great!!

The service & the staff at Beach Palace is why my family will continue vacationing there!!

  • Stayed: February 2013, traveled with family
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1  Thank Suzanne929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2013

I stayed at Beach Palace twice with my two nieces (March 2, 2013 through 7) and December 22, 2012 through 28th. We were in an ocean front room with spectacular view. We used the SPA and all the fun activities. The service was superb from the pool area to all the four restaurants. The food was OK, Juan Barbosa made every meal special by ensuing you are satisfied with everything.

Room Tip: Definately pay a little extra for ocean front room, it is worth it
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  • Stayed: March 2013, traveled with family
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2  Thank Angel_rescue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

Why change perfect? This is the perfect vacation! Location is great. Restaurants are great. Food is great! Drinks are great! Rooms are great! Deluxe amenities! Entertainment is great! You can book tons of activities in the Yucatan through guest services. The staff is great! Many of the staff are still there year after year...that says a lot in itself! Rodolfo and Andreas are on the wait staff and become friends that we can't wait to see each time we visit.
This hotel sees to it that you have an unforgettable vacation.
Safety is certainly not a worry in this area in Mexico, it is more dangerous in the USA!

  • Stayed: January 2013, traveled with family
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1  Thank Mellieblay104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#16 Top resorts Hotel in Cancun
#17 On the Beach Hotel in Cancun
#17 Luxury Hotel in Cancun
Price Range: $352 - $758 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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