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“Will Be Back in November with The Family” 5 of 5 bubbles
Review of Beach Palace

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Beach Palace
Ranked #14 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Bainsville, Ontario
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Will Be Back in November with The Family”
5 of 5 bubbles Reviewed March 15, 2013

We love Mexico, but had never stayed at the Beach Hotel . We booked the Beach as we were scouting the hotel to have our family reunion (25-30people)this coming November. We were very impressed by the lay out of the hotel as all is so convenient . The kiddies slide , pool and kids club was awesome. After talking to many families with little ones they highly recommend this hotel to us for our reunion. The Staff was so friendly and outgoing . The food is excellent and lots of choices. One tip make sure to bring for the men a pair of long pants for the Italian restaurant. One great feature of this hotel for the sun lovers is their 2 pools with 2 hot tub on the roof with a snack bar, the sun is there from sunrise to sunset. The view on the roof takes your breath away.
Thanks to all the Staff!!!!!!!and see you all in November.

Room Tip: South side Ocean front is great but if cannot get the south lagoon side is also very nice
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank GinetteRick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,605 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,708)
Date | Rating
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  • Dutch first
  • English first
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English first
Atlanta, Georgia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

The Beach Palace resort in Cancun was awesome, they greeted us with this drink that tasted wonderful. The room had a big jacuzzi right next to the bed and the balcony was huge with a day bed. I stayed in one of the Ocean front rooms and my view of the Movie screen at the pool was perfect so I could watch the plays and movies from my balcony. The buffet and all the restaurants were delicious. The hotel had multiple bars and the bar tenders and drinks were good. Would love to go back to Cancun and say at Beach Palace again

Room Tip: Try not to get a room too high so you can watch the TV from your balcony and of course a ocean front...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank AceSameDna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macomb, Michigan, United States
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

This was our 3rd visit to the Beach Palace and once again we had a wonderful vacation. The weather was awesome and the food and rooms were again delicious and clean. My only complaint would be that since we are members of the "Palace Vacations" the upgrade they offered us was not as it should be. We also found out some things that were "taken" away where as they were included in our room reservation and "Palace" amenties. That was a big dispointment, but no dispointment when it come to the staff, food and overall vacation.

Room Tip: Try and get an ocean view room, the view can't be beat!
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  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Peggy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyoming, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

Our vacation at the Beach Palace in Cancun was perfect. The staff was beyond attentive, warm and caring. The food was the best we have had anywhere in Mexico. The hotel was spotless and beautiful - actually, exactly as pictured on the web site if not better. The pool bar staff seriously made our vacation. Yadira, Yanet, Dominga, Erik, Bravlio, Wilberth, and Alexis, we can't thank you enough!

Room Tip: All of the rooms are beautiful, ocean side was, of course, perfect.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JulieD132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed March 13, 2013

We stayed at the Beach Palace the first week of January 2013 with our 6 and 8 year old children, with grandma and grandpa in tow. We booked our package through Costco.com with air and hotel for 6 nights. Cancun never dissapoints. This was our 2nd trip there with the kids - the weather was wonderful, the ocean was beautiful, people are amazing. The Beach Palace was nice, but in the end for our needs we would probably go back to the Gran Caribe Real or try something else. Why? Read on....

Rooms - 2 queen beds, linens were nice, balcony and the futon there was nice. We had a pretty view of the lagoon. The mini bar was stocked and replenished. Showers were nice and included kids bath wash/shampoo. The rooms are tile so sound travels. You could hear others. My parents had to call security one night for the 3am party in the next room.

Staff - very nice when approached, but not outgoing. The bartenders were nice and did not make a fuss when you asked for premium liquor.

Spa - unisex, there is no division of men and women in the waiting room. Massage was fair, I had a male and for some reason his technique was not changed after I asked. My manicure was amazing, one of the best. The fitness room was small - only 2 treadmills.

Kid's Club - small space, and an unsecured entrance - but the staff was awesome!! The kids did not want to be checked out at one point. Activities for the little ones, art, painting and video games for the bigger kids. They kept them busy going on the waterslide, beach and playing games. The kids can eat lunch there, but the parents are expected to stay close by. (at the gran caribe we could go back to the room, adult pool or beach and know the kids were "locked down").

Food - the buffet was average, the sushi restaurant was above average. Poolside food was decent. Late in the day the freshness of the food got sketchy, ask to have it made fresh for whatever you order. Drinks were above average. Poolside watresses was nice. The 2nd bar by the waterslide was open at strange times and not on the busiest day? But the bartender there was super nice and refilled our drinks without asking. There were also popsicles there the kids loved.

Resort Credits/Golf - hard to use if you do not golf. We both golf and never used our full $1500 credit. There was not a room upgrade available, as I read some were able to use it for. Golf takes all day due to shuttles there and back, but is worth it - the courses at the Moon Palace are amazing - (lots of gators). The excursion we went on was unfortunately not included in the resort credit, but they did have several others to offer. I used the $300 max on the Spa though.

All in all, this is slatted as a premium hotel but if you are traveling as a family there are better Kids Clubs, pool areas for kids and deals out there, so continue searching. Having said that, if I were to go with other couples, I might splurge and stay here again. The resort in general to me had more of an adult feel.

Room Tip: Lagoon views are just as amazing as the ocean views, so don't spurge for the ocean unless you re...
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  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank cocktailmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 12, 2013

Excellence! Excellence! Excellence! We have had the most amazing time at Beach Palace Resort! Fun times, good friends, gorgeous beach, fun pool, and amazing service! Eduardo at the pool was the best guy ever! He helped us with drinks, food, fun! He was so helpful, nice, helped us decide on tours - guided us to the best food ever! Pedro at the Skybar was also amazing and you have to have Mexican coffee in the fancy restaurant from Jose Eduardo! This place is my favorite of the 5 times I've been to Cancun!

Room Tip: Beach view way more fun! 2nd floor and above!
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  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shane V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Bay, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 12, 2013

This was an amazing vacation. The staff was very friendly. The service was outstanding. The entertainment was amazing. Will be back soon.
All the staff was wonderful
Juan, Antonie, Ernestor, TGabriela, Josh, Eduardo, and everyone that we had.
Thank you for the amazing time

Room Tip: We had a presidental suite it was amazing. The view the service was all outstanding
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Palace

Property: Beach Palace
Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 On the Beach Hotel in Cancun
#14 Luxury Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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