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“FANTASTIC resort” 5 of 5 stars
Review of Beach Palace

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Beach Palace
Ranked #13 of 180 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Southern California
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“FANTASTIC resort”
5 of 5 stars Reviewed November 19, 2012

Went with our children aged 4 and 7 along with another family with young children aged 3-7 for a week in August.

We are members but had only stayed at Moon Palace before. Beach Palace is a much smaller, more personal resort. The facilities were extremely clean, modern and comfortable.

We used our 1500 points towards swimming with dolphins, visiting wet n wild, and doing some more water sport tours at Aquaworld. We also enjoyed relaxing in the pristine pool. The ladies in our group, (including our little 4 year old lady) received manicures and pedicures and some spa services.

The service was outstanding. Because the resort is small, you really get to know the servers and you receive your order fairly soon after ordering. We had a room facing the Ocean on the 8th floor. It was a gorgeous view and nice beds. The only downside was that the walls are thin and we had very noisy neighbors who seemed to shout at the top of their lungs every morning when we were still asleep. Luckily they checked out a few days into our stay.

The man who works at guest services (I can't believe I forgot his name--that's what i get for writing this review late) was fantastic. I needed medicine for my daughter during our visit... also lost sunglasses, etc. He was very helpful in calling pharmacy and tracking down my lost items. Great service.

We love all-inclusive because no need to worry about food and drink with two picky children. Though we saw many guests did not tip, we still always left a few dollars after every meal and for drinks (not each time but often) at the pool. Whether you tip or not, the service staff always remains gracious.

Will probably be going back next summer and bringing along 2 more families. I hear they now have a waterslide at the pool.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank kirpow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,593)
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  • Dutch first
  • English first
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English first
Long Island
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 16, 2012 via mobile

Just spent a week in Cancun and visited Beach Palace and must comment on the staff. Our poolside waitress Yadira, was excellent. Not only is she an oustanding professional she is also very friendly. Even though it had been a year since she last saw us, she remembered us as soon as she saw us. The entire pool staff does a great job, Yanet, Angel, Dominga, Carlos, Ma and Jose. Also Gabriella makes the best omlettes as well as the other breakfast cooks.

Stayed November 2012
Helpful?
2 Thank samms425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MN
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

We had a wonderful experience at Beach Palace. The resort, rooms, views, pools and staff were all wonderful! Special thanks to Javier Eduardo in the Steakhouse, you made our dinners extra special! Thanks also to Gaby for the awesome omelets every morning. We can't wait to return.

Room Tip: You can't go wrong with any of the rooms. Even numbers are facing the Ocean, Odd numbers face t...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank bevjosilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 15, 2012

This was probably my best trip to Cancun. I can't say enough about the amenities & people who make up this wonderful resort. From the moment we checked in we were treated like royalty. I don't think anyone here knows the word no as anything I requested was delivered with a smile. The food is superb. Wonderful location very close to everything or hop on the bus right out from the resort for around $1 if walking is not your thing. Awesome views of the ocean & loved the jacuzzi right in our room. A few more things to mention are the great service we received at the spa & we loved movie night where we could lay outside with the huge screen, watch a movie & take in the stars & ocean sounds all at the same time. WE WILL DEFINITELY BE BACK! Some people I would like to mention for their unbelieveable service are Marleni-guest services. Florentina at the spa from who I received 2 massages. One was not enough! Angel at the front desk who was very friendly. Valencia & Dominga pool & beach drink waitress' who always brought our drinks with smiles on their faces. And last but not least to Rodolfo Huesea & Miguel Sarabia from the sports bar who we spent many fun nights with. You guys were a blast. Again a wonderful resort & can't wait to go back!!!!

Room Tip: Choose the ocean side. Very wonderful views & large balconies with lounge beds on them.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank kobejack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hauppauge, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 15, 2012

Had an amazing time at Beach Palace. The resort is beautiful, the food is outstanding. But what makes this resort so wonderful is the staff. They go above and beyond to make sure you have everything you want and always do it with a smile. Only first class service.I have to give a special mention to Efren Beltran Diaz, the Public Relations Manager at the resort. He made sure that my family and friends had a fantastic time and really took care of us. I can't wait to go back to Beach Palace.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Suzanne929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anaheim, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 14, 2012

The staff at the Beach Palace were awesome! Jose on the beach set up chairs, and umbrellas, the guys in the pizza area walked our pizza's to the beach, Roger in the Steakhouse was so nice and made a special effort to get a special beer for us. Italian restaurant waiters were so nice and fun! Food at all the restaurants was great.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kimndboyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 11, 2012

This was our first time to Beach Palace and we were very pleased with the resort. The location is perfect along with the workers. I wish I could remember everyones name, but the ones I did remember was our waiter from breakfas tLaurencio, Israel from the Spa who gave great facials, Xaevier from the special dinner on the beach, Miguel Alfredo, Heremliinda, Maria Jose.from the Skybar. While out on the beach, the waitstaff worked tiredly walking on the sand to bring us water, cocktails and food. I would recommend going as you wont be disappointed from the minute yoo get there from the minute you leave.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank carol218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Palace

Property: Beach Palace
Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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