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“Very pleased with our Premier Membership”
Review of Beach Palace

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Beach Palace
Ranked #13 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Calabasas, California
1 review
“Very pleased with our Premier Membership”
Reviewed June 3, 2012

This is our third time to the Beach Palace. We had a Presidential suite, and we were so pleased. The beds are extremely comfortable, the view is exceptional and the employees go out of their way to treat you well. I am extremely satisfied with our premier membership and would highly recommend it to anyone. The beaches are amazing with constant cocktail service available. The drinks came back very fast, not like other resorts where you have to wait a long time for a drink you order by the pool or beach. The food at every restaurant was very good. We enjoyed the Wok, the japanese restaurant. The waiter could not do enough. He brought us his recommended sampler which was very good. Bring long pants as they don't allow shorts in this restaurant. The italian was very good too. We enjoyed every meal with the exception of the steak restaurant. It sits outside, and perhaps that is why the food comes out a bit cold. They brought chicken skewers that were hard and dry. You won't find this in any other of their 4 restaurants. We went with another couple and had a great time. We met many fun people by the pool. Overall we had a great time and can't wait to be back....

I'm not sure I would recommend this location for a family with small children. We have been to the Moon Palace, which I think would be a lot more accomodating for children.

Room Tip: There are two views from the Beach Palace. We recommend the ocean view. The other side has the la...
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  • Stayed May 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Staurt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Cape Coral, Florida
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 3, 2012

If your going to Cancun and you want the best in service, food, spa and great relaxation than you want Beach Palace. The Beach Palace is ranked #6 in all of a Cancun and from the moment you walk in the door you know why they have that ranking. The resort is run by a professional management staff lead by a General Manager that really understand the meaning of professional and personal service. There are so many great staff member at this resort that make your stay seem like you are living in your Mexican home but I will mention a few of the standouts:

Juan: The head waiter in the Italian Restaurant really goes out of his way to make each dinning experience a memory

David, Juan Carlos & Runalfo in the Japanese restaurant treat you like you are the most important person in the restaurant

Gabriella: Makes the best omeletts in all of Mexico

Rudolfo in the morning provides service and keeps you smiling during breakfast

There are so many more like Sarah,Karla, Laura and Yadira around the pool, Luis and Victor in the sports bar and Guima and Jeasus who provide continous fun around the pool and nightly entertainment that make staying at the Beach Palace the best choice you will ever make when going to Mexico for fun in the sun.

You can try the other resorts in Cancun but you will not get the personal touch that you get at the wonderful Beach Palace.

Room Tip: A room on the beach side in the center of the hotel provides great sunrise views and at night you ca...
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  • Stayed April 2012, traveled as a couple
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Helpful?
Thank Steven J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 1, 2012

Just returned from the Beach Palace. It's such a beautiful property. The service is excellent and the food is wonderful. If your room faces the lagoon, you'll have a spectacular view of the sunset. If you face the beach, it's magnificant.

The Italian restaurant is over the top good! As to be seated in Efrain Parra's section. He is one of the best, most attentive, knowledgable waiters we have ever had. One night we let him pick what we would eat, and he had the chef make us a nice sampler and picked a marvelous wine. I think we ate there 3 nights. Bring pants for this restaurant - jeans are fine.

There is a nice pool on the roof along with two hot tubs and a pool near the beach with a hot tub also. Only downside is that hot tubs close at 8:00 :( and the pool bar closes at 5:00!!!! :(

Rooms are fully stocked with bottled water, liquor (rum, scotch, vodka and bourbon). Mini fridge has beer and soft drinks along with juices.

This is truly all inclusive with no charge for anything you consume. We are told that tipping isn't necessary, but we nearly always left a few dollars for the wait staff. And at the beach, there is no way I would let someone march up and down the beach in that heat bringing me drinks without tipping them!!

We visited Chitzen Itza - a wonderful tour of pyramid/ruins. It's an all day trip. You can get water/beer/soft drinks for next to nothing from the driver. Lunch is included. A great trip. Wait till you get there to buy any souvenirs. At the ruins are the best prices.

All of the Palace resorts are wonderful places to stay.

Room Tip: Avoid the rooms above the a/c turbine next to the Me Hotel
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  • Stayed May 2012, traveled as a couple
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Helpful?
4 Thank GeauxLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 31, 2012

Beach Palace is beautiful! the beach is so nice and the water clear blue.It is family and solo.We love the food, rooms, pools, and location! You are close to everything, across the street is the outside mall Isla. It6 is on lagoon side and beautiful sunset.Back to the resort- We have never had a bad experience. The complete range of employees are excellent. They are there to make sure you enjoy your vacation and leave with great memories. My son, 7yrs. old, this is his favorite resorts. so, we go there quite frequently. I can't say when we were there, because we go several times a year. We could go to any of the palaces, but this is our favorite.We are members, the sales pitch is too long, if you don't want to go, be firm and say "NO". Make sure you have made all your arrangements prior to your arrival. They know us year to year. That is special.I could write and write about all there is to do. Ask your conceigre and they will inform you of all activities. We love the spa. It is smaller than the other Palace spas I have experienced, but they are accommodating and ki8nd and we haven't had a bad spa service yet! Keep it up Beach Palace!

Room Tip: Every room I've had has been great. I always asked for what I wanted ahead of arrival. One time...
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  • Stayed April 2012, traveled with family
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    • Cleanliness
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Helpful?
Thank T J K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southaven, Mississippi, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2012

We've been to Beach Palace twice now and both times were wonderful! The rooms are spacious and clean. The service is outstanding. You can eat, drink, and be merry 24/7! Beach Palace has 5 pools and 2 hot tubs. There is a kid's pool and a kid's club that offers so many different fun things for ages 4 and up. My daughter loved Karia and begged to go to the kid's club everday. There is pool activities if adults want to join in the fun also. We will be going back soon!

Room Tip: There is not "bad" room. Even the lagoon view is beautful!
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leigh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviewed May 29, 2012

We are Palace Members and have been to quite a few of the different Palace Resorts. The thing that always stands out at all these Resorts are the Staff. From Gabriela the chef at the morning buffett inTequilla, to Ernesto, Navidad, the two we had all week for breakfast to Isabel and Sarahi at the Pool/Bar area. These outstanding people make your vacation so very special and are so hard working and always with a smile. They were truly some of the best. My one issue at the Palace was that as members were are always supposed to be guaranteed a ocean view. That did not happen since they seem to be crowded. The view from our room was pleasant though, facing the inlet to the west. There have been many changes to the Palace Resorts since we have been members and I must say not for the good. We are very disappoingted in the changes that have been made and it makes us wonder what to do with the weeks we have left since the changes have been made. The $1500 Resort Credit is a joke. You can only spend certain amounts at certain places within the hotel, so it really did not beneft us because most of the items that were available were more than the credit allowed except at the spa where we did take advantage of a facial or massage if you wanted to upgrade If we could have had $1500.00 at the spa that would have been excellent.. We did like the Beach Palace, but they sure could use more restaurants. Four restaurants for seven days, if you did not like one it was very limited. We are worried that some of the Palace Resorts we have been to have been sold as Hard Rock Hotels and we are worried that our membership will not allow us to go back to these hotels, even though the staff reassures us that they will honor it, FOR HOW LONG???????

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 29, 2012

This was our first time in Cancun and I was in love. We were there for a wedding and it was fabulous. The hotel staff was great!!!. The food was very good, at the buffet Gabriela and Andres were very accommodating to anything we needed. I didn't have the pleasure of going to all the restaurants but I was told by many people that they were all good, especially Wok. At the bar Fernando and Luis Alfredo had a drink for us the minute our glass were half full. They make the best mojitos. The beach and pool were just gorgeous, it was like being in paradise. The room was very nice, we had the lagoon view. We loved sitting out by our balcony. I had a massage which was so relaxing, its a must to have one while you are there. I wish I was still there :). I will be returning very soon.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sybilee79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Palace

Property: Beach Palace
Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 Luxury Hotel in Cancun
#13 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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