2nd trip to Beach Palace and everything was just as we expected and wanted. Our room was ready as we checked in (a Wed at noon) - we opted for Oceanside this year - and were assigned to the first floor. The view is fine but not quite the same as a higher floor - we returned to front desk and asked for higher floor which was no problem - and we were then moved to 7th floor. The room was as expected, no surprises. The only issue we experienced all week was one night with the air conditioner giving off a really bad sewer odor. After a few moments it dissipated. Our room was cleaned nearly everyday by 10:00 AM.
Size/location: this is a perfect sized resort for all. We can let our kids have a little freedom because we can see them in all areas of the pool and activities. We can watch them right from the pool looking over the beach or from the chairs by the railings if they go down to the beach. If we forget something in the room, it's a quick 5 minute ride up the elevator and back (vs. walking a 1/4 mile through a jungle resort). Dinner you are down and in line (with no reservation required) in 5 minutes. Convenience, convenience, convenience. And walking each way on the beach for miles is entertaining. Shopping and restaurants right across the street.
Food: breakfast buffet is excellent; service is outstanding; we opted for lunches by the pool - must try the grilled chicken panini's by pool bar. All fruit and pastries you can imagine, omelets made to order, eggs m-t-o, pancakes / waffles m-t-o. Dinner: we ate at Italian 2x, Wok 2x and buffet for dinner 3x. Next year we will add the steak house to the rotation and do 2, 2, 2 and 1x at Buffet. For some reason we didn't get you could eat outside at Steakhouse. Our favorite dishes: Wok - tempura shrimp; udon noodles and chicken. Italian: caprese salad, parm/spinich soup, shrimp. Don't miss the fresh seafood ceviche at the pool bar either.
Entertainment: the staff does such a great job of keeping things lively and interesting from 9am yoga daily (except Sunday) to pool aerobics, to guessing game, pool game, volleyball and beach soccer (which our son loved.) The evenings are fun with different dinners, a dinner show, M. Jackson one night, Grease another. really fun.
Pools/Beach: we love the beach at this resort - it is simply gorgeous, clean non rocky - yes it's wavy but not too intense this year. My sons love to body surf and they have plenty of action here to do this. No seaweed. We've been to some really bad, rocky non-enjoyable beaches and this one is the best and does not disappoint. The pool is perfect sized and heated YES - which is great for mom. The pool bar is located separately thank heavens. Our sons loved the ability to swim up and the servers were always looking out for them. And the best part of the trip is always when the sun goes down around 3:15 from the pool chairs - we head up to the sunny warm rooftop pools and enjoy sun right straight through to 5:30 pm. Fully staffed bar and grille also. No other resort we've stayed at offers this.
Staff: Many of the staff greeted us and clearly remembered our first trip. Yadira at the pool waited on us daily and made sure we wanted for nothing - and Angel - bringing our children water and something to drink hourly.
Checkout: or bags were picked up promptly - taken to the front door, our transportation was announced when they arrived. It could not have gone smoother.
We've been to resorts where the room is disappointing or you have to fight for a nicer location (bugs, facing back of property), the food is terrible, the beach is a rocky mess, the pools are dirty and there are not enough chairs or broken, no service at the beach or pool, it's a hassle to get food reservations, it's a hassle to get towels, it's a hassle to check-in and check-out - not here. Quite simply this is the easiest vacation, everything is consistent and predictable and allows us to relax and enjoy. We highly recommend.
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Travelocity, BookIt.com, Hotwire, Cancelon, TripOnline SA and getaroom.com so you can book your Beach Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort