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“Lots of sunshine!” 4 of 5 bubbles
Review of Sun Palace

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Sun Palace
Ranked #9 of 182 Hotels in Cancun
Certificate of Excellence
Dayton, Ohio
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Lots of sunshine!”
4 of 5 bubbles Reviewed August 7, 2014

We stayed at Sun Palace for a week of no rain and great weather, hot and sunny! We chose SP for its location, adult only atmosphere, after trying to get back to Secrets the Vine for our 3 free days- they would not communicate with us. At SP we were greeted at the door, taken back to check in where there were sandwiches and drinks- we needed both. In our room quickly on on the beach fast! Enjoyed lunch every day at the pool, burgers, seafood, chicken on the grill, cooked right there with fresh vegetables. We felt this was the best food of the place, especially they day they had just caught grouper! The restaurants were good, but nothing special. Enjoyed the afternoon "teas" in the lobby bar with sandwiches, chips, and treats- especially during the World Cup! They had a big screen TV up just for us soccer enthusiasts! And the bar tender served some awesome drinks!
We did the wine tasting and chefs dinner. Fun and entertaining.
Beach was awesome! Not as small as I believed it was going to be after reading the revues. We spent most of our days at the pool, playing water volleyball, bingo, just relaxing. Unfortunately I got a bad case of the Azetec Two Step, I did not drink the water or even use it to brush my teeth! The only thing I can think of was at the buffets, the yogurt, salad dressing and such were not kept cold enough.
The rooms were nice, but we were spoiled by Secrets Jr. Suite. The bathroom at SP was crowded when both of us were in there, with the closet being in the same area. Shower was nice, only used the jacuzzi when I was sick and could not get warm. I would have liked the space in the room to be able to move around more. Balcony was also very small, and the door ridiculously hard to open.
Used the spa for my free massages, facials and pedicure. Although they were relaxing, they were nothing special. Used our credits for this- had to pay tax and tip, but it really wasn't that much, and I think it added to our weeks experience. Hubby had his first manicure! We did not leave the resort, everything we needed was there.
The entertainment wasn't much, but we did enjoy it (when i was healthy) the shows somewhat cheesy, but what do you expect? As a dance teacher, I was not really impressed with the talent, but understand how hard it is to get high quality performers at such a venue.
But they still entertained us! I had to leave the Chef's dinner early, but hubby said the entertainment after was very good- a mentalist. We also did the wine tasting- recommended. Learned a lot about wines, good pours for a tasting, and paired it with food- so it wasn't just drinking, they fed us too.
We did use a lot of our resort credits, I think we had $200 left, and our bill for the taxes was $160, which is a lot less than if I had paid for this myself- 1 hour massage, 1 facial, tequila to bring home, spa facial package, we go free with our room 2- 1/2 massages and a manicure and pedicure and one upgrade wine. don't think I could have gotten all this for that price!
Only had bad service one time, at the Steak house. We were seated and forgot about, order a bottle of wine, and our food came before the wine. Needless to say, we rejected the wine, the Main chef came and apologized and gave us a glass of the upgraded wine on the house.
Overall the service was great, poolside servers knew if you were thirsty or stayed away if you weren't heavy drinkers. Never had trouble getting a seat at the pool or beach, we were usually there by 9:30 or 10. Sun was very hot!! June in Cancun!

Room Tip: All rooms are Ocean View, Lower rooms have larger balconys.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank madonna_45432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pwinkler, General Manager at Sun Palace, responded to this review, August 8, 2014
Thank you for your feedback.

As much as we take care of our handling and cooking of food, we do get the occasional queasy stomach. It certainly is no fun. I hope you realize that being an all inclusive resort there is no way we leave any room for hygiene, temperatures and quality of our food and drinks.But yes, some clients will still get an upset stomach.

In general-and your 4 point review proves it- you had a "good" time. But not great. This is not what we have in mind for our patrons and am sure neither do you.

So I apologize for you not having a fantastic time. We try hard to give you our very best.

Sincerely,

pwinkler@palaceresorts.com
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,675)
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English first
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed August 6, 2014 via mobile

Clean rooms, exceptional service. My husband lost his resort band and they replaced it for free. Nice beach, good food. This was one of our first all inclusive vacations. Overall it was worth the price. I recommend taking at least one tour. You miss so much if you just stay in the resort area.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Spreadpeacenothate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pwinkler, General Manager at Sun Palace, responded to this review, August 7, 2014
Thank you very much for your review.

There is something for everyone. If you are inclined to "do" there are tours to many of the paradisiac places of this area and the erstwhile grandiose epoch of the Mayas.

And the other visitors would rather just stay put at the resort.

We are just happy to host you.

pwinkler@palaceresorts.com
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Kennewick
Level Contributor
98 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed August 6, 2014

My wife and I stayed at the Sun Palace for our anniversary. What a fantastic place! We enjoyed it tremendously, the service was top notch, and it was difficult to leave. If we ever get back to Cancun, without children of course, we will definately stay at the Sun Palace.

Room Tip: This is VERY important. Be sure to ask for a beach side room. The view is spectacular!!! If you d...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank KennewickChad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pwinkler, General Manager at Sun Palace, responded to this review, August 7, 2014
You could also come with your kids...if they're over 18.

But at that age they'd usually rather be caught dead than with their parents.

Not to worry. It starts getting better in their mid thirties.

In the meantime, come and enjoy with your significant other. You do deal with your kids 24/7. So save day 358 to 365 for yourselves.

Best feelings,

pwinkler@palaceresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 6, 2014

My husband and i went for a wedding during the beginning of June. It was beautiful and well worth the cash. The drinks were delicious, the food delightful and full of flavor (except the desserts) and the service was superb. We visited the spa and loved our couples massage. The pool was great but closed a bit early. The ocean was gorgeous though the current was very strong our entire stay and we didn't see any fish or sea creatures. We were treated to a romantic dinner for two on the terrace and the food, service and atmosphere were perfect! They sent a bottle of champagne and a chocolate cake to our room as a special treat since we had been married in the last year. My friend's wedding was breath-taking and the staff made sure her day was perfect! We took two of the hotel's excursions: we went to Coco Bongo and Xel HA. Coco Bongo was interesting and fun but highly uncomfortable-wear flats because you are standing for hours on a two foot ledge mashed into people like you are a heavy metal concert. Xel Ha was gorgeous, fun and utterly delightful! I loved snorkeling (until I got a bit sea sick from the choppier waves), the tubing, the drinks, the hammocks and all the wildlife. I would happily stay at this hotel again anytime! :)

Room Tip: *Junior ocean view rooms are worth the upgrade for the spaciousness and awesome view! *Make sure you...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Annie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pwinkler, General Manager at Sun Palace, responded to this review, August 8, 2014
When you come to a wedding, expect a good time.

Our Weddings Department is very well versed in taking the worry off your shoulders. They are very experienced! So you can dedicate your time to reconnoitering the finer aspects or our destination.

The ocean is always a reminder of how small we are against nature. Currents, waves are ever present and never to be taken lightly.

I hate to say this but a healthy dose of respect for the ocean is preferable to dangerous self assurance. It keeps you safe and me in business.

I always like hearing that my wonderful guests are ready to come back. Just let me know when.

Best feelings,

pwinkler@palaceresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 6, 2014

The service here is fantastic - other reviews are true - it is the staff that really make the difference - every single member of the team we met were brilliant and nothing is too much trouble - I will try and name everyone I can remember really everyone deserves to be mentioned but sorry if I miss anyone out _ Karina the waitress, Miriam & Mirian in Alamo, Efrain , Paola - greeter in The steak. Noberto , Jose Loius, Lorenzo ,Angel, Carlos - bar staff, Jorge our waiter in Steak , Teresa holiday planner , Syliva in Asian and the greeter apologies can't remember her name, Raul on the beach

Husband was spoilt on his birthday with a cake, champagne, banner and petals on the bed - I had emailed the hotel prior to travel and asked for a cake and banner but got much more than I expected

We upgraded to concierge level - guest check in showed us the rooms and gave us the options - no hard sell at all - it was worth it for the additional space on the balcony, extra services such as massage, aromatherapy in the room , turn down service ( fab chocolates ) , beach dinners etc

Food is great from the buffet breakfast, room service, pool grill bar and the evening restaurants every meal was tasty, plenty of choice and always served with the biggest smile

Drinks are all premium brand and the barman also make great cocktails , get to know your drink and it seems like your glass is never empty

The hotel , beach rooms etc are exactly like the pictures and brochures - perfect - yes there is some minor repairs happening - a bit of peeling paint here and there but to be honest if this is going to spoil your holiday when you have the Caribbean sea, great beach and smiling staff , together with the best service then maybe you should stay at home

We were lucky to sea turtles laying eggs and also to be able to release baby turtles - amazing experience and the hotel really care about the environment and turtle programme is fantastic.

Thank you to all of the team at Sun Palace we hope to see you all again

Karen & Dave - room 610

Room Tip: a sea view is a must as you may be lucky enough to see the turtles
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pwinkler, General Manager at Sun Palace, responded to this review, August 8, 2014
Most wonderful opinion of your stay! It is so good to know that you had a good time.

Turtles have been coming in in greater numbers. I think we must be near 60 nests or around 6000 babies to release during the next two months.

Thank you for your outlook on the important things to enjoy on a vacation, with which I fully agree. It is my great pleasure that, after two years of toil, we're about done with the exterior paint of the building.

It took some doing but now its finally over. You have no idea how happy I am for this.

We also hope to have your return visit in the very foreseeable future. We did enjoy your company.

With warmest thoughts,

pwinkler@palaceresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed August 6, 2014

We visited this property last week during a resort preview for our wedding next year and I was very disapointed.

The property is run down and the pool is very small and very crowded, as are the lounge chairs. The inside of the resort smells strongly of mold and was rather warm.

The carpeting in the "lounge" is curled up and in need of replacement. The lobby is crowded with tables and people in towels walking around. The spa is very small and dirty.

If you're not as discerning as I am and don't mind staying at a resort which looks like it was decorated in the 1980's, then this could work for you. If I paid for a 7 day vacation and arrived at this resort, knowing I had to stay there, I would be very displeased.

We were to have had lunch during our preview tour but declined once we saw the facility. Needless to say, we will not be hosting our wedding here.

Vacation blessings! Jilbere

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
Helpful?
2 Thank Jilbere H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New City, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 4, 2014

We stayed at the Sun palace from July 25th-August 1st and will definitely be back! We were greeted by the cool towels, lemonade and champagne. We chose to upgrade to the concierge level and although it had some nice perks, it is not necessary at this particular hotel (as long as you have an ocean view, though -if thats not important to you, the bay view is very pretty as well) The concierge level was appreciated when we visited other palace resorts that were a bit more hectic. We did enjoy the 25 minute massage and beach dinner that came with this, as well as the lavender aromatherapy and pillows. The upgraded Tequila and champagne they sent to our room was a nice touch as well.
This was our second visit to a Palace resort (previously went to Cancun Palace , which is now Hard Rock) We chose to return to a palace resort because of the amazing service we received on our first visit. We stayed at other resorts that were nice but the service did not compare to Palace resorts. This trip did not disappoint. If anything, the service exceeded our expectations. The breakfast buffet and lunch by the pool were amazing. We especially enjoyed the Guacamole! which I miss already! All of the restaurants were very good for dinner but my personal favorite was the tuna at the steak restaurant, which the waiter informed us was caught that day. Although I don't remember most of the waiters names, they all worked very hard at making sure everything was perfect. I have a food allergy and I was very confident they were careful in the preparation of my meals and informing me what I should stay away from.
The beach and water were amazing!!! and we observed the staff clearing the seaweed to keep it that way. the entertainment staff were all great and added to our great time. We used the resort credits for a couples massage, swimming with the dolphins, and the jungle tour which included the aqua twister, wave runner and snorkeling. Although we did not use all our credits, I feel we got our moneys worth.
We met many nice people and made some new friends. There were some obnoxious drunk loud people in the pool at times but I guess that can be anywhere.
The only other con I can think of is it can be a bit quiet at night. Would have liked some dancing and some Mexican music. We did go down for dance lessons one night that were listed but no one seemed to know what we were talking about. Didn't really affect our time, but would have been fun to do some salsa dancing! Overall we Loved the Sun Palace! and hope to return.

Room Tip: We had a concierge room on the 4th floor facing the ocean. It was very room and had a great view.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sha1088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pwinkler, General Manager at Sun Palace, responded to this review, August 6, 2014
I would say your review covers all aspects of Sun Palace.
It makes for a very good description of what our resort is like and what to expect.

Let's say it is Sun Palace 101.

Of course there is nothing 101 about Concierge. Them's our best rooms. Chosen for their views and type of accommodation (plus quite a few extras).

Thank you for taking the time and effort to write this review. It is very much appreciated.
As will be your next trip. Whenever you decide to make it.

Happy regards,

pwinkler@palaceresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sun Palace

Property: Sun Palace
Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#17 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Official Description (provided by the hotel):
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace

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