The service here is fantastic - other reviews are true - it is the staff that really make the difference - every single member of the team we met were brilliant and nothing is too much trouble - I will try and name everyone I can remember really everyone deserves to be mentioned but sorry if I miss anyone out _ Karina the waitress, Miriam & Mirian in Alamo, Efrain , Paola - greeter in The steak. Noberto , Jose Loius, Lorenzo ,Angel, Carlos - bar staff, Jorge our waiter in Steak , Teresa holiday planner , Syliva in Asian and the greeter apologies can't remember her name, Raul on the beach
Husband was spoilt on his birthday with a cake, champagne, banner and petals on the bed - I had emailed the hotel prior to travel and asked for a cake and banner but got much more than I expected
We upgraded to concierge level - guest check in showed us the rooms and gave us the options - no hard sell at all - it was worth it for the additional space on the balcony, extra services such as massage, aromatherapy in the room , turn down service ( fab chocolates ) , beach dinners etc
Food is great from the buffet breakfast, room service, pool grill bar and the evening restaurants every meal was tasty, plenty of choice and always served with the biggest smile
Drinks are all premium brand and the barman also make great cocktails , get to know your drink and it seems like your glass is never empty
The hotel , beach rooms etc are exactly like the pictures and brochures - perfect - yes there is some minor repairs happening - a bit of peeling paint here and there but to be honest if this is going to spoil your holiday when you have the Caribbean sea, great beach and smiling staff , together with the best service then maybe you should stay at home
We were lucky to sea turtles laying eggs and also to be able to release baby turtles - amazing experience and the hotel really care about the environment and turtle programme is fantastic.
Thank you to all of the team at Sun Palace we hope to see you all again
Karen & Dave - room 610
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Regatta Hotels, Hotwire, Hotels.com, Travelocity, Odigeo, Despegar.com, Cancelon and Jetsetter so you can book your Sun Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace