We absolutely LOVE the Caribbean and have been to Cancun many times, but NEVER had the service or the FUN we had on this trip. We stayed at Sun Palace this time and WOW...what amazing service and total pampering from the time we sat foot into the hotel until the moment we left. We wanted for nothing -- we were met with a cool & lightly scented towel and a flower when we arrived, champagne and snacks at check-in, just when it started getting hot, Sonia cheerfully handed us ice cream bars -- she realized how much we liked them and so the next day, after she finished her shift grilling at the inside restaurant (hot grill, working all day with a smile on her face), she brought us a special bowl of ice cream bars out on the beach!!!, Arthuro remembered our favorite drinks every night at The Steak (AWESOME dining overlooking the Caribbean!!!!!) and remembered exactly how we liked our steaks cooked, and Karina kept the service on the beach 5STARS PLUS!!!! Room service is SUPER fast -- reminded us of Jimmy Johns...within minutes of calling, they were knocking on the door with not on the order perfect as requested, but often special additions...and always a flower on the tray! Turn down service was always perfectly timed while we were at dinner and was so amazing...did we mention rose petals in the shape of a heart on the bed and around the hot tub, along with a chilled bottle of champagne and chocolates...CHI hair products, CHI hairdryer, CHI straightening iron in each room. The spa...facials and massages are wonderful...Alicia gives a bone melting relaxation massage and Irma is a great facialist. Everyone is smiling, encouraging you to participate in the beach volleyball and other group fun, bringing you another one of your favorite drinks before you even ask! And the VIEWS....Ahhhhhh...NOTHING like the color of the Caribbean and the views are breathtaking from nearly every point in the hotel. Bottom line: if you want to have a trip to renew your spirit and you want extraordinary pampering, you know were to go...SUN PALACE is AMAZING!!!
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace