We arrived at the hotel and were greeted with a glass of champagne, a flower and a cool face cloth. Check in was quick and we upgraded to concierge level with our resort credits. Our room was fantastic, double sink, massive shower and hot tub. The bed and pillows were comfy. The optics in the mini bar were fantastic and the fridge and snacks were replenished daily. Each night petit fours were delivered which were a lovely treat to start the evening off. The extras like slippers, gowns, straighteners & beach bag were a great treat.
The food was delicious - the Alamo buffet had the biggest choice for every meal, breakfast they cooked omelettes, burritos, eggs at request, for lunch and dinner they also cooked steaks, chicken and pork. Both the Italian and the Thai were equally as good.
The bars were all great and had every brand imaginable, even Grey Goose vodka!
The best thing about this hotel was the service, you were treated like a VIP from the moment you arrived to the minute you left and I think this is all down to the manager Pablo. He runs a very organised hotel, we have been to many places but nothing is as organised as Sun Palace, everyone knows what they are doing and the manager is visible many times during the day. Pablo even sent us a letter and chocolates to apologise for the rain we were having!
We had the most amazing time and can't wait to go back.
A special thanks to Guillermo on reception who helped us book tours, spa and transfers with ease, Fernando and Jose on the beach who waited on us all day long, Pedro on the pool and lobby bar and Rodolfo in the Alamo. And a massive congratulations to Pablo who should be proud of the first class resort he runs.
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace