This was our third time to Sun Palace as we're members (don't get me started...) and this resort has always been very nice. This year they've made some significant changes to the food, liquor and wine (still mediocre).
The menus in the restaurant have undergone a makeover for the better and they've tried to class things up by providing a violin player for music during dinner at the Italian restaurant. Unforunately, while she plays quite well she has no concept of volume and getting blasted by violin music (to the point where it became difficult to talk) detracted from the experience.
On the flip side the mariachi band was quite good (I know shocking!) as they played and sang in the background without intruding on your meal AND this year they stopped them from roaming to your individual table (where you basically paid them to leave you alone).
The rooms remain very nice (even though we had to move because the jacuzzi in the room above ours began to leak and ruined the ceiling in our room). Because the resort is heavily covered in marble and stone the hallways get very noisy and the cleaning staff sometimes starts early (we've learned that placing a bath towel at the base of the door helps deaden the sound) and you will get the occasional party crowd talking/yelling/laughing loudly later at night but overall it didn't detract from the experience.
The Chef's dinner was average at best, if you've got extra points go ahead but dont expect anything spectacular.
Drink service on the beach remains spotty but then the resort looks like it only had two wait staff for the whole beach area which resulted in multiple forgotten orders and a very long time for beverages to arrive (we gave up several times and just walked to the bar).
My wife had several treatments at the spa and enjoyed every one of them.
Service remains awesome, the resort spotless, the beach beautiful and the overall experience wonderful. Jamie and Martin out front and Consuela Estrella in the bar provided amazing service (it's people like that that make you want to come back).
Note that they let it slip that the lobby will be renovated this year (it really could use an update) after high season so be sure to check if there is construction going on.
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
- Reservation Options:
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace