Wanted to get away and spend some time relaxed and calm and not worry too much about too many activities..went there for thanksgiving and stayed a little longer. They gave us a warm welcome with a nice lemonade (we don't drink alcohol), else you'll get champagne, and a flower.
the check in took some time for us..since we had to use the resort credit and were wondering if we had to upgrade the room, so we checked out both the rooms and decided to upgrade - the only reason being we have the view of the blue sea. else the rooms are really well maintained and clean.
Resort Credit :I know a lot of people have given their opinions about using the credits, it's totally up to each couple and their preferences. so go there see for yourself and then decide what to do and not do. keep in mind - you have to pay taxes and most of the time transportation isn't included if you choose an activity and lunch won't be included in the package.
this is what my husband and I thought : Tours - look at other options, it's ok if you have to spend more money ,somehow once you get there you get so many brochures and have so many options of tours and many include transportation and it is relatively cheaper too.
Stay away from the offer that they make you - breakfast on us one hour meeting at hard rock or wherever, bring your credit card and there'll be a raffle to see who wins and winner gets a 2 day free stay on yr next trip etc..they won't tell you it's time share but just be aware and thank God we didn't fall for it..else we would have wasted alooot of our holiday time.
Staff: they are excellent...too good..the service is just soo good by far the best experience I have ever had. I've been to five star luxury hotels for our honey moon in India but nothing of that comes close to how you are being treated here! So yeah!! hats off to the management and the people who work there awesome job! you made our holiday absolutely comfortable and memorable.
I see some real bad ratings and for sure sun palace doesn't deserve a 1 or 2 star..it's real nice!
the people there just keep working so hard to keep the resort looking good and catering to the needs of everyone..the beach is clean and blue and you can just keep gazing at the ocean - your camera wouldn't do justice to what you see with your eyes! absolutely marvelous.
Spa: I never knew there was a steam room and no one told me about it , till I read it somewhere is another's review? I took the aroma therapy and it was wonderful..but just that when it was done I felt so oily....so I just assumed you'd probably have to shower in your own room?
we had the romantic dinner by the beach..it was nice..but I didn't like the food that much..the chicken was soo salty..but that's ok..that was a different experience altogether.
the oriental lounge was good..please try their deserts reall nice. But my husband and I are like big Thai food fans, and it tasted a lot different from the thai food you get here in the usa..so nothing to complain about..
the complementary desserts you get every evening -Wow! yummy :) Oh yes before I forget , some people had problem with the food menus not being changed? I never saw that during our stay..they have a lot of variety and so much on display every day. you can also try the other palace resorts if you'd like to go there for lunch / dinner..
and please note: when you are there just be gentle with your doors. we were there I think toward the end of the third floor and I don't know why the people living next to us had to just bang the doors all the time?!? I mean all the time..it's woken me up a few times at night..that was the only issue at night..
and once your out in the balcony and you've ordered(room service) something - you can't hear them knocking on your door at all....a door bell would be good I guess just a suggestion.
I miss the blue ocean, the genuine smiles on the peoples faces when they say "hola" :) taking back wonderful memories..
Loved it! Thank you!
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace