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“wonderful!”
Review of Iberostar Cancun

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Iberostar Cancun
Ranked #18 of 175 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
Level 5 Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“wonderful!”
Reviewed July 22, 2014 via mobile

i really dont know where to start!what a wonderful hotel and staff!we went out to cancun to get away from the crappy english weather and get married on the beach.my gosh it was great!
we arrived at the hotel and where greated by a lovely reception man who promptly check our party in.whilst we waited for the bell boy we were given a cocktail!great touch.we had our bags in our room within 10mins.we booked a ocean view balc/terrace room and ended up on the 9th floor(very top) in a corner room so had a very very large terrace with table and 4chairs and 2 sun loungers.the view was amazing.as we had a corner room we had views of the beach to the front and the lagoon and golf course to the side,what more could you ask for! we had a coffee maker with coffee,black tea,peppermint tea,camomile tea just a shame there was no milk,even the little jiggers would have been great!
the mini bar had coke,diet coke,sprite water,fizzy water and 2 different types of beer.it was restocked every day by the lovely maid who also did different sorts of towel art each day! you also get dressing gowns in the wardrobe!eekk!
the beach was immaculate with beautiful white sand,not a trace of rubbish or seaweed!the sea was warm and rough which as excellent as who doesnt love playing in the waves!you can also "borrow"their boogie boards from the lady in the diving information hut for 1 hour each a day.of course it is free aswell.
the pools where fantastic,although as the hotel got busier the water did start to turn a bit of a funny colour but i suspect that was down to lots of people spilling their various cocktails,beers and slushes when leaving the swim up bar,aswell as all the different sun lotions mixing.maybe the water needed to be cleaned a bit more often?! we always managed to get sunbeds round the pool but if you wanted one with shade you had to get down there very early to reserve beds.
the food was fantastic.everything you can think of and so many options on where you can eat!we had our wedding dinner in the steakhouse and it was fantastic!gorg stake that just melted in the mouth.we also tried the mexican,and that was also very good!you never go hungry at the iberostar!breakfast 0700-1000 snacks from 1100-1600.they do burgers chips hotdogs and the mexican is also open so you can have tacos soup veg different sorts of meat.they also have an ice cream machine so you can do your own cones!vanilla,chocolate or a mix of both!amazing idea and very tasty!dinner from 1700-2100!and 24hour room service.amazing!
all of the bars in the hotel are very good.they have cocktail menus but you can order off menu and they have no problem knocking you up a "sex on the beach" or a mimosa aka (to the english) bucksfizz which is what i was ordering!they have all the cheap spirits but if you can only drink the premium stuff they have all that and its real!you just have to ask!the only thing i heard people ask for and they didnt have was southern comfort?!but you could always buy your own at your uk airport on the way over to mexico!we used the sports bar alot as the world cup was on.as it was busy the bar tender sorted out a whole tray of beers and went round offering them to people aswell as bowls of popcorn!clever on his part as most people where drinking beer but also a lovely touch!
our wedding was amazing.the wedding planner,Paula, and her assistant(lovely lady with blonde hair)where fabulous.nothing was too much trouble and she was so helpful in making sure the day went smoothly!the photographer Maurico was hilarious and so much fun.our pictures came out brilliantly as he put us at ease straight away.
overall this is a 4star hotel but i honestly believe just a few more little finishing touches and a little bit of paint and new tv stands in the bedrooms and it would be 5star. the whole resort and everyone who works so so hard there deserve the biggest amount of praise!
we had the most fantastic wedding,loveliest wedding meal and photos and a very very very good honeymoon.i would highly recommend this hotel if you are thinking of staying in cancun!!!

Stayed July 2014, traveled with family
Helpful?
11 Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, July 30, 2014
Dear guest,

We are much honored that you chose IBEROSTAR Cancun for this very special occasion. Thank you for your trust. We really appreciate your detailed review about our resort and your highlight of our facilities.

We are very glad to know that you had a wonderful wedding. We took your feedback to heart and be sure that we will share it with our staff, especially Paula, our Wedding Planner, and her assistant.

It was a pleasure to have contributed to the preparation of your wedding and we are proud to have made it memorable to our newly married couple.

Thank you again for choosing us. We look forward to hosting you again at IBEORSTAR Cancun.

Sunny regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 21, 2014

Everything was great!!! All of the Staff was very helpful and informative. It was very awesome to wake up to a view of the ocean, and the food was pretty good as well. The beach was very nice and peaceful.


  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com

Helpful?
6 Thank Rickeesha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, July 31, 2014
Dear guest,

Thank you very much for giving us your feedback about your stay. We are really happy to hear that you had a wonderful birthday, and that we were able to make you feel welcomed.

We are delighted to hear that you enjoyed the ocean view, the beach and our delicious food. We are happy that our team contributed to your wonderful stay!

We look forward to seeing you again.

Sunny regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level 5 Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 21, 2014

This was our second visit to Iberostar Cancun (previously visited July 2013).

We were unable to book a Junior Suite for this visit so we opted for an Ocean View Villa. On checking in we were advised that there was a Junior Suite available but as they were looking to charge an additional US$200 a night (we were staying for 14 nights!) we gave it a miss! The Villa (1014) had a lovely view but it is only a room with a bathroom - there are no separate areas - so if you would prefer a separate area for children/adults to sleep in then you need to opt for the Junior Suite. I had tried to e-mail the hotel prior to our visit but got no response - which is disappointing.

We had a great holiday. The room was kept well stocked and clean by Israel. We managed to eat in all the restaurants that we had hoped to. During our holiday my eldest son celebrated his birthday and the staff at the Mexican restaurant prepared a plate of desserts for him and sang Happy Birthday which was a nice touch and balloons were put in our room.

The entertainment staff work hard - we only recognised a couple of the Star friends from our visit last year and they were in the process of introducing some new shows. Susannah is a great addition to the Kids Club - very good with the children. All the staff at the resort were friendly and helpful.

Unfortunately my eldest son had his iPhone taken (the phone has been locked and blocked so is hopefully useless to whoever took it). This was reported to Guest Services and the Security staff were advised. We did eventually get a report for insurance purposes (I think that reports are not automatically completed when you report something missing) but only after asking for it (paperwork was only completed the day we got the report which was a number of days after the loss of the item) and we were unable to get a copy of a second report that was completed. My son also had a t-shirt taken so just a reminder to look after your belongings!

My husband played golf most days and was very well looked after at the Golf Club.

This is a great resort particularly for families.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
4 Thank airyhillock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, July 31, 2014
Dear guest,

On behalf of all the hotel staff at IBEROSTAR Cancun, we would like to thank you for taking the time to share your experience. We are honored to have had the opportunity to welcome you back.
We regret the mischance you had with your son’s Iphone. We would like to mention that every report concerning missing items is taken very seriously. Our Security staff followed the established procedure to try and find the item, and this investigation takes approximately 48 hours. Please do contact us if you need further details.
We can assure you that your feedback has been shared with the Leadership team for appropriate follow-up. It is our main interest that all our guests have a pleasant stay. We are already following up the comments you mentioned on your review.

We hope to have the opportunity to host you and your family again at IBEROSTAR Cancun and show you the real meaning of top quality customer service.

Warm regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 21, 2014

Me (23) and my fiancé (29) are just home from 14 nights at the Iberostar Cancun. We don't have one single complaint. Everything from the reception service, to the bar tenders, chefs, entertainment and especially the star friends at the pool side was EXCELLENT ! We were just looking for a chilled but fun holiday which we had! We went up the strip some nights to the different clubs and ofcourse Coco Bongos which was great but anyone reading this and going to Cancun you MUST go on the Pirate Ship
( Captain Hook) it was our best night ever and the meal served on it was great! The food in the hotel is outstanding, you have a great selection everyday day and night to choose from in the main restaurant and burgers, hotdogs and chips along with other food from the mini
restaurant through out the day! The maids are fantastic too our room was cleaned and fresh bed sheets and towels every day! With lovely rise petals scattered over the bed too ! Overall our experience at this hotel was 100% ! Great hotel catering for all including families, couples and singletons !!!! Book this hotel you will love it !!!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank JustineSemple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, July 31, 2014
Dear guest,

Thank you very much for taking the time to post your vacation experience at IBEROSTAR Cancun.

We are really happy to hear that you and your fiancé had a fantastic time with us and that we were able to make your stay memorable.

We hope this experience with us is just one of many you will have. We are looking forward to welcoming you back for your next vacations to Cancun.

Sunny regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 20, 2014

After reading all the reviews for Iberostar Cancun, I booked 5 nights in a garden villa room. When we arrived, they had us in a standard room that had a lovely view of the resort/ocean, however that's not what we paid for. After speaking with Geraldo Rivera (Actual name on tag), the very next night, they put us in a Ocean Villa room. I highly recommend these rooms. They were quieter and the access to pools/beach was perfect! We have 2 children, 11 and 7. The kids zone they have there is nice, however, too young for my kids. Some of the reviews I read said that the kids played together and that's what happened in our case. They would play water polo, soccer and basketball or just swim together. It was quite enjoyable as we could lay nearby... Plenty of chairs and places to land by one of their many pools. The food was good and the kids could go and get fries, hamburgers, hot dogs, etc whenever they got hungry which seemed often. The staff was very friendly and helpful. The first few nights we were all tired and didn't attend any of the evening entertainment as with other resorts, I've never been too impressed. This was not the case however. They had a new "Rock Show" which premiered while we were there and this was put on with singers, dancers, and a guitarist who was impressive!! The other night was a magician and he too was quite good. Kids really liked that one. We will definitely go back. I would advise that you book the restaurant reservations online. I waited till we arrived and could only get one which was the Mexican place and it was pretty tasty. This is a very family friendly resort but I saw many couples as well. Book with ease... you will NOT be disappointed.

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
6 Thank Tasha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, July 31, 2014
Dear guest,

First of all, thank you for sharing your experience with other internet users. We are thrilled to know that you had a fantastic vacation with us!

It makes us happy to know that you enjoyed our services, facilities and the attention from our staff, especially our Entertainment Team.

Once again, thank you very much for your comments, we hope to see you soon on your next holiday!!

Kind regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 20, 2014

Iberostar Cancun was an excellent choice. The Staff was always attentive to detail from the restaurants to the pool activities. Extremely clean grounds. The rooms were very updated and clean. The beach front view was outstanding. The pool activities were fun and age appropriate for everyone. The food was always fresh and tasty.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
5 Thank RayC007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, July 31, 2014
Dear guest,

First of all, we would like to thank you for taking a few moments to write this nice feedback about your stay at our resort.

We are pleased to learn that your stay was so enjoyable because our main goal is to offer the best experience to each of our guests, and we love knowing that everything went so well during your stay.

Thank you again for choosing us and we look forward to your return!!

Kind regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 20, 2014

Beautiful resort with great rooms and ocean view. Had a great time and the food was excellent. Only downfall is that you have to make reservations for dinner IN PERSON at the concierge desk and you can only make 2 reservations per day. Our group did not get to eat together and one night we all had to leave the resort to eat due to all restaurants were booked. Of course you could still order room service or eat the buffet, however, when you have been eating the buffet everyday for lunch, you don't exactly want that for dinner too! That was the only downfall of the resort. Otherwise we had a great experience with great service. Also, per the resort's website, you have to pay for wifi but when we checked in, they gave us a code to get free wifi for the 6 days we were there! A great surprise!

  • Stayed June 2014, traveled with friends
    • Value
    • Rooms
    • Service
Helpful?
5 Thank Kaye Lynn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, July 31, 2014
Dear guest,

Thank you very much for giving us your impressions about your most recent stay with us. We are happy to hear you had a great time with us.

Your comments on your experience are very valuable and they help us give a better service to our guests.

Regarding dinner reservations, the availability at the time of your convenience depends on the amount of clients we have at the hotel at the time. However, we do try to be really flexible with this, as we know that many guests like to repeat their visits to certain restaurants. Sometimes we have no shows so we offer a few minutes' grace period until we can give their space to other guests.

We are constantly working on improving our services, since it is our main purpose to have the complete satisfaction of our guests.

We hope to have the opportunity to welcome you back in the near future to our resort.

Kind regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Cancun

Property: Iberostar Cancun
Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Cancun
#17 Romantic Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#22 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Iberostar Cancun 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Iberostar Cancun Hotel Cancun
Hilton Cancun Hotel
Hilton Golf Spa Resort Cancun
Hilton Cancun Resort

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