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“Best vacation ever”
Review of Iberostar Cancun

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Iberostar Cancun
Ranked #18 of 175 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
Colrain, Massachusetts
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best vacation ever”
Reviewed April 14, 2014

This was our first all inclusive vacation & I can't say enough about the friendliness of all of the staff! The maids & the bartenders were awesome! We stayed in the villas & well worth the extra $$ for beachfront can't beat the views we will definately go back if you get the chance do the couples dolphin swim at dreams well worth the money!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steker96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, April 18, 2014
Dear Guest,

We are honored to read you experienced your first all inclusive vacation with us, thank you for the choosing IBEROSTAR Cancun as your holiday destination.

We appreciate your comments regarding the great service provided by our hard working staff that always does their best to offer an excellent service.

We hope to see you back in our hotel very soon!

Best Regards,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Indianapolis, Indiana
Level 5 Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 14, 2014

This was our first trip to Cancun, as well as our first time at an all-inclusive.
What a great time. Paid for before we went, didn't even take a credit card imprint upon check-in, and nothing to pay at checkout. Only time you would have a charge would be if you order off the wine menu rather than the house wine, or receive spa services.
Lobby smelled simply wonderful and was beautiful. Lobby bar was a great place to spend happy hour before going to dinner. Everyone you saw, from guest to staff always looked happy.
I had emailed ahead for our room request (so kids room would be near ours), as well as for restaurant reservations. rrppcancun@iberostar.com.mx
We loved sitting by the pool each day. The StarFriends that kept everyone busy by the pool and on the beach were great! Our favorites were Omar and Carlos. These kids also do the entertainment in the evenings, and got us all up on stage at one time or another during the week. Don't miss the Magic Show on Wednesday night...it was great!
Dining was nice. Our first day we met a big teddy bear, server Carlos. He quickly became our favorite and we would ask to sit in his section each time. Another fabulous worker was Javier (the Captain). He was literally everywhere...I thought there had to be more than one of him. He would see us at breakfast and lunch and ask where we were having dinner. Then he would pop in to say hello or give us our favorite drink. He and my husband actually had tears in their eyes on our last morning.
We had such a nice time relaxing by the pool every day! The girls would come around and bring drinks (like Candy) or we would walk up to the pool bar, and it was so nice not having to sign a receipt or charge to your room. You simply order, and your drink is there.
As for the ala carte restaurants, my favorites were the steakhouse La Parrilla (had the best appetizers and desserts anywhere) and the gourmet La Horma. The Japanese Teppenyaki was a fun experience but no different than a Benihana back home. The Mexican restaurant wasn't anything you couldn't get at lunch.
Buffet was good. Lots of fresh fruit, a pasta station where you could choose what you liked, and omelet station in the mornings. Plus I have never seen so many varieties of juice offered...at least a dozen!
We thought about leaving the resort each day, but we just never did. Went straight from the airport to Iberostar, then back to the airport. If we return, we will probably be a little more adventurous and journey into town .

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank Hoperenoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, April 24, 2014
Dear Guest,

IBEROSTAR Cancun Resort and Spa thanks you for choosing to stay with us for your first time in Cancun and for taking the time to your comments share with us.

We have taken your feedback to heart and have shared it with our team, we are all so happy we were able to provide you an excellent stay and that you took home a good impression of our all-inclusive resort. There is nothing that makes us happier than a guest that leaves feeling glad and renewed.

We will congratulate Carlos from Star Friends and Server, Omar, Javier and Candy for having contributed in making your vacations memorable.

Once again, we thank you for sharing your experience and we cannot wait to welcome you back soon at this your second home in Mexico!

Kind regards,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 12, 2014 via mobile

Stayed at 9 different resorts in Cancun over the years. This one is one of the better ones. Awesome and beautiful hotel. Great pool and beach. Food was on par for most resorts. Tip is to eat lunch tacos at the Mex restaurant near the beach. Javier is a trip and does anything to make your meals better.

Stayed April 2014, traveled with friends
Helpful?
1 Thank DB-TB2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, April 24, 2014
Dear Guest,

Thank you very much for giving us your feedback, we are really happy to hear you had a fantastic vacation with us and that we were able to make your stay memorable.

We hope to welcome you back very soon here in your second home in Mexico: IBEROSTAR Cancun Resort and Spa.

Kind regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 11, 2014

Well-maintained resort with beautiful stretch of beach. We enjoyed a week at this all-inclusive and truly appreciated the incredibly hard-working staff....They're tireless. My husband loved the golf course, and I enjoyed a relaxing massage at the spa (which is lovely). Ask for Esther at the spa-she's great.

Great little cigar bar to enjoy a cocktail, and lobby and sports bars were fun, too. We always enjoyed the lobby bar for a cocktail after dinner.

A few staff members deserve extra praise for their hard work, laughs, and kindness: Paola, Erik, Jesus, and Carlos are golden!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank morgusona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, April 24, 2014
Dear Guest,

On behalf of all the hotel staff, we would like to thank you for choosing our hotel and for taking the time to share your comments.

We are delighted to hear that you have had a great time with us and that you had the opportunity to enjoy our golf course and our spa services.

We will certainly inform all our staff about your rewarding compliments, especially Esther, Paola, Eric, Jesus, and Carlos who contributed to your wonderful vacations.

We look forward to seeing you again at any of our IBEROSTAR Hotels.

Kind regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal,Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 11, 2014

I've been to many many hotels in mexico, dominican republic, cuba ... etc
This hotel has to be one of the best I've been to.
From the start, we were greeted like royalty, full service.
The food is just amazing, we didn't get to any a la carte restaurant as the buffet was always different and was very good!
The entertainment team, wow , Star friends are the best entertainment team out there. Every day different activities for the entire family, and at night very good show and more entertainment after. And for the party animals, the star friends will take you out to different club in Cancun every night. We just loved it :) Thank you to all the team!
The rooms were always cleaned quickly to our satisfaction.
The entire staff is very friendly and helpful. They are always working doing something. That's why it has the good results.
I am coming back for sure!

Room Tip: Opt for the villa upgrade. You won't regret it :)
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mehdi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, April 18, 2014
Dear Guest,

Thank you for choosing IBEROSTAR Cancun for your vacation! We really appreciate you have taken the time to write a review as we are sure your feedback will be helpful other travelers to decide for our hotel.

We are grateful to know you consider us to be one of the best hotels in Mexico, comments like these are the best reward we can get for our job.

We are happy to read that you enjoyed both our facilities and the friendly and attentive service provided by our staff.

Once again, thank you for your feedback. We sincerely look forward to the privilege of welcoming you back in the near future!

Kind regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alta Loma, California
2 reviews
Reviewed April 11, 2014

Very pleasant stay. Found the rooms and grounds to be very clean. Many employees walking around cleaning all the time. Plenty of lounge chairs available on the beach. Poolside not so much. The food was also very good as was the service. I found the people at the hotel to be very courteous and hard working. I noticed many people do not leave tips as this is all inclusive. I felt compelled to leave tips as these people definitely deserve them.
God bless all those who made my 30th anniversary so memorable for my wife and I. Enjoy your stay!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank palmtreeman2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, April 24, 2014
Dear Guest,

First of all I would like to thank you for taking the time to share your comments with us and for choosing IBEROSTAR to celebrate such a special occasion. We are pleased to hear that you truly enjoyed your stay.

We are honored to have hosted your 30th anniversary and very pleased to know we managed to make it memorable for you and your wife.

We are very grateful for your blessings and preference, we will be waiting for your next vacation in this your second home in Cancun!

Warm regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 11, 2014

This is a beautifully maintained resort. The pools were exceptional, bar service was great and the ocean view were breathtaking. The Gourmet Restaurant and Steakhouse were both nice. The buffets were standard all inclusive fare. We had lunch at the Mexican restaurant on the beach everyday. The spa services was exceptional (hot stone massage) The staff were pleasant and cheerful.
There are busses that run through the town frequently and are very affordable. Brush up on your Spanish and go!

Room Tip: all the rooms are ocean view book through the Iberostar website and enter FB for facebook to rece...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fluffy187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review, April 18, 2014
Dear Guest,

We are thrilled to know you had a memorable experience with us.

It is pleasing to know that you enjoyed many of our facilities and services such as the a la carte restaurants, our beautiful pools and a great relaxing massage.

Thank you for choosing IBEROSTAR Cancun for your holidays and for giving us the privilege to serve you.

We hope to have another opportunity to host your vacations and pamper you with our delicate and friendly service.

Kind regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Cancun

Property: Iberostar Cancun
Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Cancun
#17 Romantic Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#21 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Iberostar Cancun 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Iberostar Cancun Hotel Cancun
Hilton Cancun Hotel
Hilton Golf Spa Resort Cancun
Hilton Cancun Resort

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