This was my first trip to Mexico and I don't think I could have chosen a much better hotel. From the time we arrived at the hotel we were treated exceptionally by all the staff. We had booked 2 adjoining garden view bungalow rooms and they seemed pretty great. The only problems we had with the rooms was our noisy air conditioning which was repaired within 3 hours of me reporting it and a cockroach which was reported in the room however we had to ring up twice to have it removed
After unpacking we went straight to the buffet for dinner. It said in the book in the room that men should wear pants, however in the buffet most of the people were more casually dressed. This was not an issue for me and on the rest of the holiday in the buffet I just wore shorts and shirt/polo shirt. In that heat I feel more comfortable with shorts on anyway.
The food at the buffet for breakfast, lunch and dinner was mostly pretty decent and I can't believe someone could not find a decent meal. As with most foreign countries I always find the deserts pretty bland but thats just my view. They certainly looked tasty.
We booked the steakhouse and the Mexican and found the Mexican pretty poor to be honest, however the steakhouse was excellent. The steaks were great, very tender and cooked to perfection with just the right amount of seasoning. Oh by the way booking the restaurants is very simple compared with many other so called 5 star resorts I've been to where you are to queue at a looted times to stand a chance of booking.
The pool area was also great, having 3 kids we tended to stay near the kiddie pool and that kept 2 of them entertained for most of the holiday. The swim up bar was nice in the main pool and the kids loved that as well. Not that you needed the bar as the girl serving by the pool was very attentive and kept us from being thirsty throughout the day.
The entertainment was ok although we had jet lag for the first few days and found it hard to stay up. One thing I would mention is that the house band play for about 1 1/2hrs after the kids club before the main show starts. This in my opinion was too long and most people wandered off to the lobby bar. Not that the house band were poor it's just that it could be quite boring.
We were there on NYE and the Boogie Nights show was wonderful as was the New Year celebrations, everyone seemed to be enjoying the music and the night in general.
Our 8 year old, Evie loved the kids club, Omar was so polite and came and had a good chat with us one night and Evie loved Paula (sp?) as well.
All in all a great hotel with excellent and attentive staff. I recommend it thouroughly.
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- Also Known As:
- Iberostar Cancun Hotel Cancun
- Hilton Cancun Hotel
- Hilton Golf Spa Resort Cancun
- Hilton Cancun Resort