My wife & I enjoyed our 5 night stay at the IBEROSTAR Cancun location in August 2013. The resort was beautiful, the staff was friendly, and the food was good. We did not have any complaints until our final night. Around 7:30 pm on our final night (Saturday), the resort suffered a power outage. The staff on duty did a great job in making sure the guests were comfortable and entertained considering the situation. However, the guests that had to endure the 8 hours (7:30 PM-3:30 AM) of no AC & limited power at the resort. My wife & I had to sleep with the patio door open for ventilation until power was restored. When checking out the next morning, we asked if the guest would be awarded with some sort of future voucher compensation. We were told that IBEROSTAR would not give vouchers for an “Act of God,” sighting that the power outage was due to a storm in the area. However, I do know that the resort had power issues earlier in the day and the neighboring resorts HAD power while we did not.
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- Also Known As:
- Iberostar Cancun Hotel Cancun
- Hilton Cancun Hotel
- Hilton Golf Spa Resort Cancun
- Hilton Cancun Resort