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“Great resort”
Review of Iberostar Cancun

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Iberostar Cancun
Ranked #22 of 177 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed May 1, 2013

This resort is great. All the employees are very friendly,and hard working. They go above and beyond to make your stay special. The service is excellent!
My family and I enjoyed every minute of our stay. There's a wide variety of food and drink to enjoy at all times.
The hotel grounds are beautiful. The pool area is beautiful.
The only downside would be the rooms. They could use a little remodeling,but none the less, they are clean. Our maid always left flowers on our beds and the towels were always folded in different shapes.
We will definitely be going back to Iberostar Cancun!

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank Carlecky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Cancun, responded to this reviewResponded May 15, 2013

Dear guest,

First of all, we thank you for taking the time to write so many great comments about your stay at our resort.

We are pleased that your stay was enjoyable because our goal is to offer the best experience for each of our guests, and we love to know that during your stay you were all very pleased.

With regards to the room we appreciate your comments we will make sure to share your feedback with our leadership team for the appropriate follow up.

Once again thank you very much for your comments we hope to see you soon on your next holidays!!

Best regards,
Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,697 - 2,703 of 4,818 reviews

Reviewed May 1, 2013

Just come back from Iberostar Cancun with my wife and my 11 years boy. We really enjoyed our stay. Very fast check-In (and check-out). Room 527 in the main buiding with balcony. Wonderful view on the pools and the sea. Room is good but not amazing (it's not a Dubai hotel). Specially the bathroom is average. The main restaurant is really nice plenty of choice for all meals even it's basic (not sophisticated). No need to wait for a table (outside, or inside if you like the cold A/C), or for the acces to the buffet. Very friendly and efficient staff. But the best part for us was the polls and the beach. Plenty of empty sunbeds. No need to wake up at six to let your towels on sunbeds before going back to bed or to breakfast ! You can stay close to the pool and go at 13.00 to the beach, and going back to the pool at 15.00 you will always find free sunbeds. That's true that there are some waves so it's difficult to swim in the sea, but the colors are so beautiful so dont forget to seat in front of it and enjoy ! And you have so many pools you could swin in ! Also two "jacuzzis" in the pools area (but not real jacuzzis). The animation team is of different levels. Some are really good (Jesus and Arturo), other are less efficient. They do their best for organising activities (beach volley twice a day, waterpolo, aquagym, etc..) but without harrasing you. The main interest of this place is the beautiful beach, not crowded at all, and the value (price is really interesting regarding the level of the hotel and food). Thank you all for this wonderful week. Luc, Barbara and Max

Room Tip: 523, 525, 527, 529 are very well located
See more room tips
  • Stayed: April 2013, traveled with family
    • Value
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Thank lucho74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Cancun, responded to this reviewResponded May 15, 2013

Dear Guest,

We would like to thank you for taking the time to share your kind review. We love hearing that our guests felt relaxed and pampered throughout their vacations.

We feel so happy to know that you really enjoyed the pools and the beautiful beach; we can see that you really had an amazing family vacation, which is the best reward.

We are very glad to know that you enjoyed our facilities, all the activities and of course the best service provided by our staff.

We hope to have the opportunity to welcome you back in the near future at Iberostar Mexico.

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

My husband and I went to Cancun for my 50 birthday celebration. We have a wonderful time. The hotel and surroundings were immaculate. The people that worked at this hotel are fabulous. They could not do enough to make our stay there so relaxing and wonderful. The staff are so friendly. "Sunday" one of th members from the Activity group was a delightful person. He mingle with the guest and ensured that they were having a wonderful time. The food was good. The waiters in the main buffets restaurant very friendly. Francisco Ruiz a sweetheart and did everything possible to make your meal a enjoyable one. He ensure you had a nice view. The night shows very nice. Especially the band. Excellent entertainment and the shows they put together were great with a lot of talent. You can see that they put alot of time to ensure that every night the entertainment is a hit. Our room (745) very clean every day. The cleaning lady always left a surprise on our bed. So cool. We would go back tomorrow if we could. Thank you staff for a great vacation stay for us. I have already recommended this hotels to some friends and already have a friend and her family going in June. New Jersey Puerto Rican Friends!

  • Stayed: April 2013, traveled as a couple
    • Value
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Thank Miriam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Cancun, responded to this reviewResponded May 15, 2013

Dear Guest,

Thank you for choosing Iberostar Mexico for this special occasion; we are delighted to know that you had a wonderful birthday at our resort.

We are very glad to learn that you loved our facilities, also we feel so proud that you found our staff to be "friendly, kind and helpful." :-) We will congratulate the members of our staff you mention for their excellent service.

We hope to have the opportunity to welcome you back in the future to provide you with another unforgettable experience.

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013

We stayed at beach front villas room service facilities were old bathtub regular shower,nothing special no jaquzi.
Lunch meneu were average everyday the same not a five star resort.
Staff very polite ,smiling ,friendly .
Except buffet there only 3 Resturants.Japanese average.
French the room was so cold that it was totally uncomfortable despite requesting to reduce the temperature they ignored.
OceanNot swimmable .

  • Stayed: April 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank Johnny314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Cancun, responded to this reviewResponded May 8, 2013

Dear Guest,

Thank you for sharing your feedback on Tripadvisor.

Thank you for highlighting the friendliness of our staff, our priority is that our guests feel like a “star” at Iberostar Cancun.

On the other hand, we regret very much that we did not impress you with some of our services, we took good note of your observations and we will be working on our process, in order to no repeat it with other guests. The departments involved were notified.

If you decide to give us other opportunity, we assure you that we will change your first impression.

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013

The place was immaculate and the personnel enhanced this special place. From Checking-in with Addy , being served with the greatest disposition by “little –man” Bartollo , Issac with his recommendations ,Arthuro with his fast but clear bi-lingual explanations ,to checking-out with Anaid , just to mention a few ,every-one was great . The experience was exquisite, deserving the 5 star status .

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank MIMXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Cancun, responded to this reviewResponded May 8, 2013

Dear Guest,

Thanks for your feedback!! We deeply appreciate that you share your experience and kind comments to other travelers. We will make sure to share them with our staff to encourage them to keep up the good work!

We look forward to hosting you again in the future.

Kind regards,
Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013 via mobile

Just returned home from this hotel and I can honestly say it could not have gone better! My sister and her now husband decided to tie the knot in the iberostar cancun and was more than perfect.

Firstly the area, right on the beach with many deckchairs reserved for hotel users only plus you have the turquoise sea which made the place even better. Only 10 minutes from the strip of cancun where all the night life was taking place and only 15 minutes to the airport. Transport was very reasonable costing on 17 Mexican pasos for two people to both of these destinations by bus, by taxi a little more expensive but in the great scheme of things not expensive.

Facilities
They were second to none with the pools immaculately clean and very child friendly with a pirate ship and waterslides. There is a gym with all the latest equipment and a spa next to it where we chilled out a few times while away, plenty of room to keep fit as there was grass football (soccer) pitches and tennis courts on site, though at times the heat made it impossible to do these. The bars included a lobby bar for a quiet drink, a disco bar which was for more of the younger generation, the theatre where all your night entertainment took place and of course your pool bars inside and out of the pool. There were many restaurants in the hotel including steak house, Japanese and Mexican but the gourmet restaurant was strides better than all of them even though the restaurants were first class. The buffet where your breakfast and dinner would take place was nice but could do with a little bit more variety as after two weeks it did get a bit repetitive. Oh yeah and with the restaurants I would advise that you book a few days in advance to avoid disappointments

The staff
The dinner and bar staff were very nice indeed, the majority of which would remember you and what you order within a few days! They also were on hand to refill your drinks when they were running out.
The star friends staff in charge of your day and night entertainment were fantastic with both adults and children making sure you have as much fun as you can whilst on holiday with pool side games and theatre entertainment
The desk staff were also very accommodating and very efficient also

The rooms
Built with en suite and included the comfiest bed I've ever slept on plus a plasma tv with 70 channels. They were the best rooms I've come across. Very good air conditioning but the main thing was how spotless it was every single day. Most days we were greeted with rose petals and a towel made into many different things Eg a swan or elephant. Fresh towels even though your given towel cards for poolside on arrival.

Wedding
My sister got married on a spotless grassy area right on the sea front which was unbelievable, very private and stunning. The wedding planner of the hotel helped with all our needs and made my sisters day perfect. Also being so close to the beach allowed us to have photos on the sea front which as you can imagine were breath taking.

All in all I would go back in a heartbeat and I would recommend any one to go there !!

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank JayAdams92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Cancun, responded to this reviewResponded May 8, 2013

Dear Guest,

We appreciate the time you took to write a detailed review of your recent stay with us. We always try to provide all the facilities to make our guest feel comfortable and at the same time to give the best service.

It makes us really happy to know that you enjoyed all the hotel facilities like restaurants, food and Bar service. But especially we would like to thank you for your preference; we hope to have the opportunity to welcome you back very soon and make again your stay unforgettable.

We will make sure the animation staff gets the great feedback, being these type of comments the ones they work the most for. We are sure they will appreciate them.

Hopefully we can have you as a guest again in the near future.

Saludos from sunny Cancun.

Quality Manager
Iberostar Cancun

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Reviewed April 28, 2013

we had a great vacation the staff was wonderful and very friendly the pool was beautiful and the views were amazing and so was the beach. wonderful weather. the food was very good.
the hotel was very clean, the bathrooms in the rooms could use some updating but was very clean!! would go back tomorrow!

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank jerseygirl51269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Cancun, responded to this reviewResponded May 8, 2013

Dear Guest

First of all we would like to thank you for your recent stay at Iberostar Cancun.

Thank you for taking the time to provide us with your comments on your most recent visit to our resort. We were happy to hear that you enjoyed your stay.

We hope that you will continue to give us the pleasure of hosting you at our hotel.

Kind regards,
Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Cancun

Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Cancun
#17 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 Business Hotel in Cancun
#22 On the Beach Hotel in Cancun
Price Range: $237 - $925 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Cancun 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Iberostar Cancun Hotel Cancun
Hilton Cancun Hotel
Hilton Golf Spa Resort Cancun
Hilton Cancun Resort

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