We vacationed the week of March 12 with three families, including 5 teens. While we have traveled extensively, this was our family's first stay at an all-inclusive resort. We were pleasantly surprised by the quality and quantity of food and drink, the clean and beautiful condition of the resort premises, and the unbelievable service-oriented approach of the wait staff and ubiquitous "Star Friends." Overall, it was a very positive experience. There were only two negative incidents during our whole stay: (1) the hotel's stubborn refusal to acknowledge the "resort credit" that was included in our reservation, despite our showing them written and email proof of the credit, and our travel agent's intervention, and (2) the hotel's refusal to give us reservations at the French restaurant, despite the fact that the restaurant was clearly almost empty. It became obvious over the course of the week that perqs such as these went to those who paid more for their rooms in the first place (i.e., those with reservations in balcony rooms, suites, etc.) Unfortunately, the resultant feeling of being "ripped off" is probably enough to keep us from staying here again or recommending it to others (despite every resort employee we met begging us to put a favorable review on trip advisor!) Beautiful place, just beware.
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- Also Known As:
- Iberostar Cancun Hotel Cancun
- Hilton Cancun Hotel
- Hilton Golf Spa Resort Cancun
- Hilton Cancun Resort