Room was clean and well organized, pool activities were very good, evening entertainment: shows were awesome, buffet was very good. Problems: getting the ocean front view we paid for - we had to wrangle for a room with view/balcony. Trying to get a "reservation" in one of the "restaurants" is a chore. They claim they are filled to capacity, but reality is there are only a few tables being used. They want you to eat in the buffet. The buffet-food help is mediocre. The New Year's buffet was good, but felt like cattle, they need a better system to
get that many people fed. It wasnt a bad vacation, but the hotel has a lot of rooms and everyone is just a number (poolside staff was exceptional) hotel lobby and waite staff left a lot to be desired.
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- Also Known As:
- Iberostar Cancun Hotel Cancun
- Hilton Cancun Hotel
- Hilton Golf Spa Resort Cancun
- Hilton Cancun Resort