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“IBEROSTAR CANCUN-INCREDIBLE!”
Review of Iberostar Cancun

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Iberostar Cancun
Ranked #18 of 175 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
Montreal
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“IBEROSTAR CANCUN-INCREDIBLE!”
Reviewed November 16, 2012

I want to share the good experience we had at Iberostar Cancun. It is our 4th time in Mexico but, first one in Cancun. I will tell you what make Iberostar Cancun different. First of all, customer service is "Top Notch". Everytime we had a question or needed something, we got served quickly with a smile. Can say enough about the good service we had at the buffet restaurant. We felt like "Prince and Princess" and we appreciated it very much. Employees of all departments work hard. That's one of the reason why Iberostar is the gem of Cancun. The rooms are very clean with a good size ( we had a balcony room). Also, first time the wine taste good in Mexico. They serve bottled wine, which is not the same at other hotels. The food and service at "À la carte" restaurants are number one. The beach, grounds and hotel in general, are very well maintained. Never had to run in the morning to reserve a chair either at the beach or at one of the several pools. Plenty of choice for everyone. You can be quiet or participate at one of the several activities planned by the Star Team. I travelled a lot in US and in Mexico and Iberostar Cancun Is one of the best. So if your next destination is Cancun, don't worry, stay at Iberostar. It well worth the trip. Fantastic hotel.

  • Stayed November 2012, traveled as a couple
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Helpful?
1 Thank All4UTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Laval, Quebec, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 16, 2012

Just got back from simply the best vacation ever! Can't say enough about the entertainment staff. Really warm, funny & talented people that keep you amused & feeling special. ( Hello Arturo, Jesus & Sandra )The shows are the best I've ever seen put on by a resort. Beautiful beach, pool, hotel. Great weather for this time of year. Specialty restaurants were excellent, Fine Cuisine & Steak House being the best. Again, can't say enough about the evening shows; Mexican, Vegas, Magic, Movie, Mr. Iberostar all excellent & very much worth the time. The hotel staff the best. ( Hello Javier ) The room amazing, clean with a well stocked bar fridge. 18 hole golf course for those who play, tennis courts, archery, darts, bingo, beach & pool volleyball, target shooting ( pellet rifle ), Karoke Bar, Meringue lessons, water aerobics, etc., etc., etc., keeps you busy every day as well as a playground pool for the little ones. All around first class vacation place to unwind & have a blast. Will be our vacation travel go to for the forseeable future. Loved the people, place & general ambiance. You can't go wrong booking here.

Room Tip: We were lucky because of this time of year they upgraded us to Ocean view with a balcony automatical...
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  • Stayed November 2012, traveled with friends
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Helpful?
3 Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nj
Level 4 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 15, 2012

A little background, we have been to this hotel many times before it became part of the Iberostar chain. We have been to the Iberostar Lindo & Maya hotels in Riviera Maya many times as well. We had a little break and decided to try the new Iberostar Cancun. We found some good things and some things that were not so great.

First, location is good if you want to be near things as compared to Riviera Maya, just a quick hop on the bus! I think their bus service is great, lots of them running all the time, drivers always gave a yell out to let us know where to get off.

Okay, the hotel itself was very nice, they have done some sprucing up since they were under the Hilton name. More restaurants and the rooms have what I would call a mini facelift, they were fine. Next the food, well for anyone that expects 5 star dining, please, this is not it. Overall the buffet was fine, everything seemed to be fresh, good variety. I do wish that they would have hand sanitizers around the restaurants, it should be standard! Too many people touching things, it just might help to prevent contamination. Food was always replenished quickly.

My pet Iberostar peeve, the speciality restaurants, their method of taking reservation and overall the food was not good. First, you have try to make the reservation, only to hear, no openings that time, sorry the restaurants are all full. If you do get a reservation, we found the food not acceptable, sorry to say. We ended going out 3 nights for dinner because we couldn't get a reservation the first night when we arrived as they were full. When we did get a reservation the next night we were sorry that we did. Heard many other people complaining about the same thing, too difficult to get in and then sorry that they did. I have been to other resorts, Dreams etc and you do not need a reservation and food in the special restaurants overall were quite good. How do they do it?

Beach and pool area were great, great bar service by the beach (thanks Teresa) good shade as well.

Service was great! Everyone had a smile, and happy to help, absolutely no complaints.

Bottom line for us, we had a very nice time. If I were to return I would have to adjust my cost and plan on eating dinner out as I am not playing that game of come back later to check for openings and not enjoying what I am eating. We didn't pay a very high price, so it all worked out fine.

For any remarks mentioning this hotel being a 5 star hotel, sorry it is not, but then again the price is not 5 star pricing. Good value, nice location, great service, think more 3.5 - 4 and if you are good with that expectation you will have a very enjoyable time!

  • Stayed October 2012, traveled as a couple
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Helpful?
4 Thank melindda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thousand Oaks, California
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 15, 2012

We stayed at the Iberostar Cancun from November 2 - 12, 2012. Everything was wonderful! The location, room, food, drinks, view, friendly staff, entertainment......amazing. I honestly do not understand the negative reviews that I've seen. We were in room 727 with a balcony and view of the ocean, pool, golf course and bay....we could hear the ocean waves. Breathtaking! The room was quiet, we never heard our neighbors. We enjoyed all our meals at the four restaurants (Steak and French were our favorites) and the buffet (for breakfast, lunch and dinner). The magic show was a real treat, I loved that show. I can't think of one bad thing to say. During the time we stayed it was not busy. I did hear that from December to March they are at full capacity and it is difficult to get into the food places, find lounge chairs around the beach and pool. We will definitely be back again.

Room Tip: We always think it is worth it to upgrade to a nice room with balcony and view.
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  • Stayed November 2012, traveled as a couple
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Helpful?
2 Thank Sheri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Cancun, responded to this review, December 2, 2012
Dear guest

Thank you so much for sharing your opinion and for your great recommendation. Happy to learn you loved everything in our resort. We will keep working hard to surprise you with our fabulous service the next time you visit us.

Kind regards,

Quality Manager
Iberostar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesport, Pennsylvania, USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 13, 2012

We recently stayed at the Iberostar Cancun for 8 days in October 2012. The resort was very clean, grounds well maintained,wait staff went at of their way to accomodate you especially Sergio Armando Ku-Yha in the breakfast buffet and Teresa who served drinks on the beach. Capitan Jorje of the wait staff went out of his way to make our stay pleasant. Nice beach and plenty of chairs there and at the pool. Star staff very friendly and full of energy. The only complaint was the room - it felt more like a regular hotel room with very little insulation between rooms - we had very noisy neighbors who liked to slam their closet doors, dresser drawers and front door. Complained at the front desk and was told no other room to move to until the next day but would be on the first floor. Asked about a room with a balcony and was told none available. Would highly recommend upgrading to a room with a balcony overlooking pool and the ocean.

  • Stayed October 2012, traveled with family
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Review collected in partnership with Iberostar

Helpful?
2 Thank mickthemaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Cancun, responded to this review, November 22, 2012
Dear Guest,

Thank you very much for your positive review, especially for your kind comments about the great service provided by our staff.
It's a true pleasure to know that your overall experience with us was enjoyable and met your expectations.
We would like to apologize for the inconveniences you had to experimented in your room, we will share your comment and suggestion with our reception manager in order to improve this kind of situations, comments like yours help us constantly to do our best to maintain the quality of the service we provide and to improve every day.
We are looking forward to welcome you again at Iberostar Cancun.

Kind regards,

Quality Manager
Iberostar Cancun
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Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 12, 2012

The grounds are beautiful and kept very clean. The drinks were ok, we wished they included more top shelf liquor. They sent us a bottle of champange, but it was not good! They also would not upgrade our room for our honeymoon even though the resort was not busy. That was disappointing! The food was just ok, typical buffet food. The restaurants were big disappointments for a 5 star hotel. The steak did not taste like beef! My husband and I are not picky eaters either. The beach was amazing and clean. Very swimable location in the ocean. Location is good, not to far from attractions/bars. We had a great time, but we would probably not stay again because we would like to try a place with a better food selection. Not a 5 star hotel, but a solid 4. We ate at Secrets The Vine one day and my oh my! The food there is amazing! I think we will try that next time.

Room Tip: Get a room that faces the pool and ocean. The balconys are worth it!
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  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
1 Thank cswyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Cancun, responded to this review, December 12, 2012
Dear Guest,

Thank you for choosing Iberostar Cancun for your visit and for taking the time to provide such a detailed review of your stay at our resort. We really enjoy reviewing your comments that you enjoyed the friendly, warm, attentive and professional service. We truly appreciate all guest feedback as it provides inspiration to our team and allows us to continuously strive to achieve the utmost level in customer satisfaction. We hope to welcome you back in a near future and have the pleasure to host you!

Kind regards,

Quality Manager Iberostar México
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
attleboro,mass
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 10, 2012

returned today from a 6 day stay at the iberostar cancun.what a wonderful release from the day to day grind.upon arrival,a super fruit punch was waiting for us.the stretch of beach in front of the hotel is incredible,especially when the wind kicks up.ate at the mexican which was good,the steak house was over the top.mixed drinks are great even when served on the beach.they had a sombrero w/ chocolate liquor,omg! the king size bed was very comfortable,the rooms w/ the ocean front view,were wonderful,surf and a sunrise first thing. this time of year is super if you really like your own space,the resort must have been 5/8-3/4 full.the wait staff is courteous and over-the-top warm.particularly bartolo,adriano,and theresa (drinks on the beach) were so special to us,we'd go back just to see them.highly recommended!!

Room Tip: we had ocean front standard on first floor,all floors seem to have a good view,but if you can afford...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank davedoughy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Cancun, responded to this review, December 12, 2012
Dear Guest,

Just a short note to thank you very much for your wonderful review sent to Trip Advisor. Your comments are highly appreciated. Looking forward to have the pleasure of hosting you again and again, receive warm regards from Cancun.

Sincerely,

Quality Manager Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Cancun

Property: Iberostar Cancun
Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#17 Romantic Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#22 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Iberostar Cancun 4*
Number of rooms: 426
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Also Known As:
Iberostar Cancun Hotel Cancun
Hilton Cancun Hotel
Hilton Golf Spa Resort Cancun
Hilton Cancun Resort

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