Recently stayed at this property in May...I have Two complaints.
1. WiFi is $15 USD per DAY....YES!!! $15 per DAY!! What a money grab for a leisure resort.
The Hotel pays once for WiFi, why are they gouging the guests? I could understand $15 per week perhaps. Even Conde'Nast Travel Magazine agrees that charging for WiFi is Shameful! The is World is going wireless and the Iberostar Hotel properties better get in line as many other resorts in Cancun have WiFi for FREE!
2. The hotel wants you to pay in Pesos at check out. No Problemo.....but ...the posted exchange rate at the hotel is Peso-USD=10.20 pesos.. alls good. So for example, if your room was $100.00 USD/nt you would owe $1020.00 pesos/nt..so you would think. What you actually pay is another exchange rate even LOWER than 10.20 pesos posted. The secret unposted rate the hotel charges you comes to around another $15 USD..So your room in effect has gone up to $115 USD per night...more that what you made your reservation and were quoated at!! Is this Legal?? This is Blatent In Your Face Arrogant Robbery!! Unbeleivable!!
So take US CASH. convert it to PESOS at their posted rate and then pay them in PESOS like they want. Its the only way to ease the gouge.
So Iberostar...I HOPE you listening. Practices like this will NOT be tolerated by the public.
Its time you made some serious changes or this property will be changing its sign again..
Your best bet is to take Canadian cash anyhow...it has a much highter rate at the moment than the US dollar.
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- Also Known As:
- Iberostar Cancun Hotel Cancun
- Hilton Cancun Hotel
- Hilton Golf Spa Resort Cancun
- Hilton Cancun Resort