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Presidente InterContinental Cancun Resort
Ranked #17 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed January 6, 2014

I have been staying at the Intercontinental Cancun, part of the El Presidente Intercontinental Group for the last few years for both business and pleasure.

The good aspects:

This property has the best beach in Cancun, hands down.
The rooms are classic and even with a garden view you cannot fail to be impressed.
Breakfast Buffet is our standing.
Location: Close to the action but far away from the noise and Spring Breakers

The Bad News:

All around slow and bad service. At the restaurants, and specially at the bar the service was not even 2 star!
The infrastructure around the hotel is in need of a serous overhaul and this is needed soon.
Check-in and Check-out is an ordeal, even for club members
help is always slow, ill equipped and not prepared.

Bottom Line

Go for the beach, stay for the great rooms, and the quiet demeanor. Get it for a bargain and you will be happy.

Room Tip: Try to stay in the high numbered rooms on the Lagoon side for a special but not costly upgrade
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  • Stayed: January 2014, traveled with family
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2  Thank Jose P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 1, 2014

The Intercontinental Hotel-Cancun is a difficult property to rate--it can be a "5" or a "2", depending upon what is important to you. I finally landed on a "4", and found that over 5 nights recently spent it grew on me to where I really liked it.

You will like this hotel if:

1. You are looking for a nice, quiet hotel to enjoy the beach and spend some chill out time. The beach is the best in Cancun (having spent 5 trips to other properties in recent years) with wide flat beach and very little wave action. Very clear water and safe for kids--you can walk out over 25 yards.
2. This is a quiet hotel--it does not have hopping discos or even loud lounges for that matter. No blaring music around the pools or beach. If you are looking for a location to lay on the beach or pool and read a good book and soak up some rays, you will love this place. Plenty of lounge chairs to go around in shade and sun.
3. Keeping in line with the quiet theme, it is close enough to the main strip to walk there, but far enough away that you do not hear it or have to face the crowds and traffic associated with it.
4. HIghly trained and customer focused staff--they remember your name and aim to please. The concierge and front desk manager are superb. The entire staff is concerned about your comfort and happiness.
5. Rooms recently renovated in a modern style--attractive.

And if may not like this hotel if these things are important to you:

1. As mentioned in other reviews, this is one of the oldest properties on the hotel strip. It does not have infinity pools, heated jacuzzis(they have jacuzzis, they just are not heated), and many of the rooms do not have balconies--just the top and bottom floors.
2. No high energy night life--in fact, very little night life for those interested in that within the hotel. You will have to travel outside the hotel for the partying.
3. Restaurants are OK for breakfast and lunches, but only mediocre for the night meals. Best to try some of the great restaurants outside the property.
4. They keep the property up pretty well given it's age, but it does seem a little tired. It is not a flashy resort.
5. This can be a plus or minus, depending upon what you are looking for, but this is not an all-inclusive hotel. I like that, as I don't like being tied to specific restaurants or menus. But others like the free flowing alcohol and food in an all-inclusive. This is another reason the property is probably more quiet--less drunken revelers consuming free booze.

All in all, the staff is what makes this property raise up to a 4 rating. They are all about service!

Room Tip: Go with the Club Lounge rooms for balconies and free breakfast/appetizers
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  • Stayed: December 2013, traveled as a couple
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7  Thank nantucketdreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

Stayed here with a girlfriend in March 2013 for 2 nights - this hotel is clean, continental breakfast is provided free with our club room (ocean view, high floor), including snacks and drinks!! I was really surprised that breakfast was not continental but it was full and hot breakfast :-) I don't eat much and drink so all-inclusive does not work for me! However, we just got back from Punta Cana and stayed in all-inclusive resort and I kinda love it ;-) WiFi in room was not free although the club have free WiFi! When we arrived at this hotel, they tried to sell us a timeshare, not a good welcome esp when guests are tired and would like to go straight to their rooms!

This is my second time in Cancun and am quite fine in taking public transportation ($2/each way) to shops, etc.!!!!

Best Beach - my kind of beach (fishies on clear water on beach) just like the North Beach of Isla Mujeres with calm water!!!! I love Cancun and Isla Mujeres and will be back!!

¡ Feliz y Prosperous Año Nuevo!

Room Tip: Club room, ocean view, high floor!!!
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  • Stayed: March 2013, traveled with friends
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Thank Kenkoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2013

I went to this hotel for only one night and it was very nice! I had a garden view room and it had a hammock with a pretty big balcony! The breakfast was to die for! Seriously, the food was just so good. If this hotel as an all inclusive hotel then I'd definitely see myself actually staying there for a week long vacation. The beach was so wonderful and their beach chairs and towels were very nice! It was nice and quiet and the sand was perfect. The beach (and sand) is completely different from the hotel zone area. The water is so calm and shallow with absolutely no waves! I would definitely recommend this hotel. It just really depends if you like calm beaches or you like the big waves and if you like louder resorts or calm ones like this hotel. I think it's all preference. Great place though!
One thing (that could be fixed easily) is the shower. It was barely draining and it pooled a lot when I showered which was very annoying but I was there for one night so I didn't bother to have them come fix it.

  • Stayed: December 2013, traveled solo
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Thank Jeta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2013

This hotel has the nicest beach, with the original Cancún´s white and soft sand, that allows you to get into a quiet ocean trough an even and soft floor. The food is excellent, the rooms are spacious & modern; and the marble bathroom is great! The staff is kind and caring, we definitively want to go back.

Room Tip: Rooms on the bay have a beatiful sight
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  • Stayed: December 2013, traveled with family
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1  Thank Victoria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013

My friend has had much experience with Intercontinental properties throughout her travels and was convinced that this would be a great place to stay during a quick trip to Cancun. We both were underwhlemed by the experience.

The hotel is decent, please don't get me wrong, but it is decent for a business trip. Not near the resort town experience we expected. Yes, the rooms are modern but that also means they are not super comfortable. One reviewer spoke about hard beds and I have to agree. Plus the chairs and table are minimalist.

The beach is in the area where the sand is supersoft. That was wonderful. The fact they service vistors on the beach is also wonderful. However, if you like the sound of waves, there wasn't much. There were, however, a ton of jet skis going out right next to the designated swimming area. They are also on the pathway of party boats so quiet meditation at the beach isn't to be found there.

The pool area is nice. Nicely landscaped and I got to see the resident iguana as well. Towel service is readily available with nice big towels.

The staff for the most part were wonderful although the front desk people were apparently all brand new and not as helpful as the other bell hops and wait staff.

We had breakfast included and it was pretty good. Lots of "native" options with enough Amercian breakfast items to not get a sensitive stomach going to early in the day! Their beach front restaurant is very nice and it's great fun people watching.

There we a ton of flight crew members staying there. Again, it seems to cater more to business and less to the folks looking for the resort experience. Perhaps we should have known that.

We actually changed hotels the next day as a result of being talked into one of the membership packages with another travel group. No one even inquired as to why we were checking out early which was a little surprising since we booked as part of a package.

So I rate it average and it would be fine for a 1 or 2 night business trip but it wasn't the experience we had hoped for.

Room Tip: The "garden view" rooms look out onto a cement wall. Yes, there is a hammock and a few fl...
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  • Stayed: December 2013, traveled with friends
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1  Thank Kristin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Presidente InterContinental Cancun Resort, responded to this reviewResponded January 11, 2014

Dear Kristin C,

Thank you for taking the time to leave us a candid review about this visit. It is nice to know that you found our staff friendly. However, please accept my apologies if you were dissatisfied with the condition of the bed accommodations and other aspects of your visit being sub par. We take all comments into consideration and welcome any opportunity to improve.

We would welcome the opportunity to host you again and make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2013

Don’t be misled by its façade. Once you enter the hotel you can see it has been remodeled. The rooms are modern and nicely decorated….and have a great shower. I slept very well and was not disturbed by street noises as my room was on the lagoon side. But the best and the reason for being at this resort was the beach – wow…the best by far I have seen in my life – and trust me, I have seen a lot beaches around the world. The staff is very caring and offer you a genuine smile. The resort was really quiet – I can’t stand the “all-inclusive” resorts, where you are surrounded with hyperactive youth, loud music and in-your-face staff… so I am glad that there are still options out there that can offer me the perfect place to unplug! Thank you Presidente Intercontinental!

I highly recommend to enjoy the food served at the restaurants – top quality (try the Caribbean lobster tail!) and don’t miss the martinis prepared by Gustavo, the bartender at Tequila Bar. You will not be disappointed!

  • Stayed: November 2013, traveled solo
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2  Thank 65Mari37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Presidente InterContinental Cancun Resort

Address: Blvd Kukulcan Km 7.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Cancun
#16 Spa Hotel in Cancun
#17 On the Beach Hotel in Cancun
#17 Luxury Hotel in Cancun
#28 Family Hotel in Cancun
#31 Business Hotel in Cancun
#37 Romantic Hotel in Cancun
Price Range: $193 - $547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Presidente InterContinental Cancun Resort 4*
Number of rooms: 300
Official Description (provided by the hotel):
Presidente InterContinental Cancun Resort is all you could ever want in a tropical retreat: comfy accommodations, superb restaurants and a picture-perfect beach. Central shops and nightlife are 10 minutes away, Isla Mujeres is just across the water, and there s a golf course next door. In two hours or less, you ll stand in awe of ancient Mayan ruins. ... more   less 
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Also Known As:
Intercontinental Presidente Cancun Hotel Cancun
Intercontinental Cancun

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