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“Surprised!”

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Presidente InterContinental Cancun Resort
Ranked #14 of 180 Hotels in Cancun
Certificate of Excellence
Mexico City, Mexico
Level Contributor
968 reviews
176 hotel reviews
common_n_hotel_reviews_1bd8 322 helpful votes
“Surprised!”
Reviewed July 23, 2013

It´s not a secret that the InterContinental is one of the oldest hotels in Cancun, but that doesn´t mean nothing. Everything is renew and in excellent conditions. The rooms extremely comfortable. The staff couldn´t be better, they really work hard to make you feel special. The breakfast has something tasty for all. The gym good enough. One pool only for adults which is highly appreciated. And, last but not least, this is the best spot all over Cancun for the beach... is like a pool. Without hesitation this is my best option for this destiny.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank draghignazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, July 24, 2013
Dear Guest,

Thank you very much for your praise. I am humbled to hear that we provided you with an excellent service thus exceeded your expectation. Until your next visit, we remain at your service.

Sincerely,


Nathalie Urban
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,394 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (432)
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Dubai
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 21, 2013

Spent a night in in this hotel, which was a very good experience in general.

Pros:
-Amazing beach and a big pool
-Rooms are very clean with a modern design
-Location of the hotel is excellent

Cons:
-No free WiFi
-The temperature of the Jacuzzi in the pool was low
-Slow Concierge service: had to wait a while until the staff member showed up
-Front desk service: very slow service. Trainees took their time in checking us in and out of the hotel. We had to wait in a queue

Did not try their restaurants as you can find so many options around in the area..

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank YellowStarburst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, July 22, 2013
Dear Guest,

Thank you for your stay and thank you for taking the time to review our hotel. I want to personally apologize for not meeting your expectations for service provided by Front Desk. Please know that your comments were forwarded to the appropriate team members and they are carefully reviewing your concerns.

We are dedicated to providing our guests with an exceptional and flawless stay. As this was not the case.

We hope your return.

Kind Regards,

Nathalie Urban
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 20, 2013

This hotel was in a good location although all others are on the same strip, Front office was a trainee, never smiled and took so much time to check us in, the room was nice and clean but NO FREE WIFI. I work in a 5 star hotel and we always give free WIFI to our guests.
The swimming pool was very nice although noisy with so many kids around.
We didn't have any meals in the hotel as there are plenty of options around.
I may be choosing another hotel when coming to Cancun.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AkramH2403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, July 21, 2013
Dear Guest,

Please accept my apologies on behalf of the hotel for the slow check in process you experienced during upon your arrival. Although we strive to provide an outstanding guest experience, sometimes we miss the mark.

Regarding Free WIFI, actually InterContinental Hotels offer free internet to all IHG Rewards Elite Members as a gratitude for their loyalty.

Thank you for providing your feedback. We appreciate your comments as they will help us to improve and provide the type of service our guests have to expect from InterContinental.

Sincerely,

Nathalie Urban
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 19, 2013

We stayed 9 days at the Inter-Continental Presidente Cancun Resort at the end of June/beginning of July. The beach is very beautiful as mentioned in so many reviews, the see really calm so I think it's ideal for families with children. The rooms are spacious and very clean, very well maintained. The stuff was extremely nice, I would particularly like to mention the hotel waiter Daniel. He was very kind and friendly, answered all of our questions with patience and gave us many great ideas for the places to visit in Cancun and in the area.His suggestions really improved our holiday. Thank you Daniel!

The hotel is nice and elegant, not too crowded or busy. We actually realized how much we appreciated this only after we stayed in a different hotel for a night, booked by our airline after our flight was cancelled.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ElenaK60763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, July 20, 2013
Dear Guest,

We are pleased to learn that you had such a memorable experience at Presidente InterCotinental Cancun and that Daniel was able to take such good care of you. Our goal is to provide excellent service and create unforgettable memories for all of our guests.

Thanks for your comments, we look forward to the opportunity to serve you again soon

Cordially,

Nathalie Urban
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
76 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 19, 2013

The newly renovated hotel rooms are hip and modern. They are nicely designed, convenient and comfortable. The pool was amazing, it is huge and can never get too crowded on a hot hot day. The beach was wonderful, clean, along with the sun beds. The front desk, concierge services were bad. Pure bad. The trainees at the front desk were too slow, blunt, unfriendly and not helpful at all. The concierge actually was never around during our stay and the information from the front desk was completely inaccurate which made us waste our morning just walking around trying to find a restaurant.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Serena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, July 20, 2013
Dear Guest,

Thank you for your recent review of Presidente InterContinental Cancun on Trip Advisor. Your positives and constructive comments are very important to us.

I sincerely apologize that the experience you had at Frontdesk not up to the standards we strive to provide to all our guests. I will address the deficiency in service that you encountered by our frontdesk staff and will look into where the lapse occurred to take corrective measures to ensure this does not happen again.

Thanks for visiting us, we hope to see you again in a near future.

Sincerely,


Nathalie Urban
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 14, 2013

Nice calm beautiful beach. Not many food options but we enjoyed our meals at the restaurant. Breakfast was included and included a decent buffet. The staff was extremely nice, friendly and helpful! Jacuzzi didn't have hot water but that would be my only con. Keep in mind this is a timeshare but they didn't pressure us too much to do a presentation. Bus stop right in front of the hotel so transportation is convenient. I went with a friend but this is mostly a family hotel.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LowKey2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, July 15, 2013
Dear Guest,


I am pleased to learn of your very positive impressions after your stay with us at Presidente InterContinental Cancun. Thank you for sharing your feedback and we certainly look forward to welcoming you back.

Cordially,

Nathalie Urban

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Millville, New Jersey
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 12, 2013

We returned to the hotel again this June and what a great time we had. From the moment we arrived, the entire staff made every effort to make our stay awesome. Our room on the Club floor was big, spacious and well equipped. Our Club concierge, Gregorio and the chefs on the floor took care of our every desire. They even made fruit plates for us in the morning...designed just for us. The hotel concierge, Adolfo made our reservations at the numerous restaurants in Cancun, plus took care of the small things that make a vacation great! Executive Chef Ruben was voted #1 in Mexico Inter-Continental properties...and his food demonstrated why he won this award. It was so good. From the beach & restaurant waiters, to the room staff this hotel is what you desire when going to a top notch property. You can't ask for a better beach, a more friendly staff, great food and superb accommodations. They will try to accommodate any need you may have...and they do it willingly...not dutifully. My wife and I have returned to this hotel two to three times a year for over 20 years. We wouldn't stay any place else in Cancun. We have already booked our return in October. See all you great staff then!

Room Tip: All rooms have great views. Either the hotel side and the lagoon or the ocean view side. The higher...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SirTravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this review, July 13, 2013
Dear Guest

Thank you for choosing the Presidente InterContinental Cancun and for sharing your experience with us. It is our goal to continue in the tradition of providing exceptional value and service and I am very delighted to hear that we were successful by providing it to you and your family.

We look forward to welcome you back here at Presidente InterContinental soon. I

Best Regards,

Nathalie Urban
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Presidente InterContinental Cancun Resort

Property: Presidente InterContinental Cancun Resort
Address: Blvd Kukulcan Km 7.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Cancun
#13 Spa Hotel in Cancun
#14 On the Beach Hotel in Cancun
#14 Luxury Hotel in Cancun
#28 Family Hotel in Cancun
#32 Business Hotel in Cancun
#38 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Presidente InterContinental Cancun Resort 4*
Number of rooms: 300
Official Description (provided by the hotel):
Presidente InterContinental Cancun Resort is all you could ever want in a tropical retreat: comfy accommodations, superb restaurants and a picture-perfect beach. Central shops and nightlife are 10 minutes away, Isla Mujeres is just across the water, and there s a golf course next door. In two hours or less, you ll stand in awe of ancient Mayan ruins. ... more   less 
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Also Known As:
Intercontinental Presidente Cancun Hotel Cancun
Intercontinental Cancun

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