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“A hotel with class”

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Presidente InterContinental Cancun Resort
Ranked #15 of 176 Hotels in Cancun
Certificate of Excellence
Reviewed November 3, 2012

Just returned from a two week stay and it was awesome. The staff is so accommodating and friendly. We were hungry for tamales which weren't on the menu. That day, they were serving them to the employees, so they went and got an order for us...now that's service. How many hotels would go that extra mile? The Club Floor is a special place to meet friends...And well worth the upgrade. The beach...the best in Cancun! You can actually swim in the sea without being buffeted by the waves. The Executive Chef was just named the Chef of the Year...so the food was awesome. Try the grouper, the seafood soup and the Tres Leche cake...oh, and the bananas flambé...and the...it's all good!

Service is great and everyone from maids to managers greet you daily, go the extra mile to make your stay memorable, and help you relax. We've made some real friends at this hotel. My wife and I have stayed at many hotels in Cancun but the Presidente has won our hearts. That's why in June we took our entire family there for ten days...and our best friends back this October. We now meet other couples that have become friends over the years every June and October. They are all Mexican and we can't speak to each other except through a translator...and of course from our hearts. This has been our hotel of choice for the last twenty-two years and expect it to be so for another twenty-two. It's a place where new friends are met and memories made.

Stayed: November 2012, traveled with friends
Thank SirTravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this reviewResponded November 8, 2012

Dear Guest,

Thank you for choosing to stay at Presidente InterContinental Cancun and for taking the time to post a review of your recent stay. I am delighted to read your detailed comments about our hotel and services. I am glad to hear our colleagues provided everything you expected and more.

Once again, thank you for your comments, and for choosing to spend your time with us. We appreciate your loyalty and welcome you back to stay with us any time!

Cordially,

Nathalie Urban
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,502)
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1,034 - 1,040 of 2,502 reviews

Reviewed October 28, 2012

Big resort, nice rooms, nice food.

But:
- very expensive
- no free wireless internet access
- very expensive breakfast (150MXN)
- tips are often asked for anything
Seems that we have to pay extra for breathing!

  • Stayed: October 2012
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1  Thank Cortowinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this reviewResponded November 3, 2012

Dear Guest,

Warm Greetings from Presidente InterContinental Cancun.

We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations.

I'm glad you enjoyed your room, our facilities and food. Regarding your comments about Breakfast Buffet prices at our restaurant, we have checked our prices with restaurants of the same category and quality around the area. Their prices are almost the same, considering that we include service and taxes; therefore there are no surprises when you set your bill.

Is good to mention that our Caribeño restaurant offers also a breakfast menu a la carte given the opportunity to choose a variety of dishes according to each customer’s needs.

Once again, thank you for sharing your experience.

Sincerely,

Nathalie Urban
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2012

Me and my wife spent 7 nights in this resort. No special attention for honeymooners but the hotel is very nice. I think is one of the best non all-inclusive resorts in Cancun for a fair price. We heard that the beach was one of the best in Cancun and they were right, it's like a big pool even with fishes. Rooms are nice and clean. You can either have view to the ocean or to the bay, both are great. No shows or clubs.

Room Tip: I'd recommend bay view rooms.
  • Stayed: September 2012, traveled as a couple
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1  Thank BCederborg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this reviewResponded November 3, 2012

Dear Guest,


I am pleased to learn of your very positive impressions after your stay with us at Presidente InterContinental Cancun. Thank you for sharing your feedback and we certainly look forward to welcoming you back.

Cordially,

Nathalie Urban
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

A beautiful older resort hotel with excellent service and very nice grounds. The club floor is worth the extra money as the rooms are large and well appointed.The staff is friendly and helpful.The young man that loos after the club lounge was very friendly. I needed an important document scanned to a disk and the front desk helped me out right away. I would return to the resot hotel again. Even though I was on business, I felt pampered.

Room Tip: Club floor room away from the club lounge.
  • Stayed: October 2012, traveled on business
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Thank Dealmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this reviewResponded October 30, 2012

Dear Guest,

Thank you for your amazing comments regarding our customer service. We are glad to read our staff went out of their way to assist you. We are thrilled you loved your stay and enjoyed all amenities on club level and throughout our hotel.

Please be our guest again.

Kind regards,

Nathalie Urban
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

We were keeping our expectations low after reading some of the reviews on here, but found the hotel to be really nice. The lobby doesn't do the rooms justice - it could do with a small lick of paint. But the rooms themselves look like they've been recently renovated - modern, big, clean.

The breakfast buffet was superb - in a lovely setting, right on the beach.

The pools and beach were also great.

  • Stayed: October 2012, traveled as a couple
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Thank NJ26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this reviewResponded October 30, 2012

Dear Guest,

Thank you for taking the time to share your feedback of Presidente InterContinental Cancun.

I am very pleased to read your honest appraisal about services and facilities, we really appreciate your kind remarks and recognition.

We certainly look forward to welcoming you back in the very near future.

Cordially,

Nathalie Urban
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2012

I had a two night stay at this hotel and I have nothing to complain about. Nice staff, good food, good location, clean room (only the bath tub needs a little upgrade) and the beach is simply the best in Cancun.

Room Tip: Ask for a room that is not facing the street, it's noisy.
  • Stayed: October 2012, traveled on business
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Thank Al M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this reviewResponded October 24, 2012

Dear Guest,

Warm Greetings from Presidente InterContinental Cancun.

We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated.

I'm glad you enjoyed your room, our facilities and service; we have taken notes to pleasant your recommendations.

Once again, thank you for sharing your experience. We hope to see you again in a near future; this is “su casa” in Mexico.

Sincerely yours,

Nathalie Urban
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

I just got back from a 5 day stay at this hotel and I have nothing but good things to say about the staff. The bellman Freddy was awesome about giving us recommendations for local places and the security guards were so friendly and comforting when I was upset after I was robbed at a nightclub. Overall, the staff was great, the beach was beautfiul, and our room was a steal for the price we paid. We even had a nice hammock on the patio outside our bedroom and we definitely enjoyed using it. I also enjoyed staying here because it was situatied in a good location and we were able to walk to most restaurants and nightclubs in the area. I would definitely recommend this hotel to someone who's looking for a great deal and a worry-free time in Cancun.

Room Tip: Choose the rooms with the garden view if you don't mind missing an ocean view. You'll get a...
  • Stayed: October 2012, traveled with friends
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Thank nycgrl0920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie U, Gerente at Presidente InterContinental Cancun Resort, responded to this reviewResponded October 24, 2012

Dear Guest,

Thank you so much for your remarks about our hotel. We totally appreciate your kind comments. It’s great to see you liked our rooms and beach. Thank you for pointing out the service received by our staff – especially by Freddy.

We are looking forward to welcoming you back very soon.

Cordially,

Nathalie Urban
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Presidente InterContinental Cancun Resort

Address: Blvd Kukulcan Km 7.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Cancun
#15 Luxury Hotel in Cancun
#15 Spa Hotel in Cancun
#15 On the Beach Hotel in Cancun
#28 Family Hotel in Cancun
#31 Business Hotel in Cancun
#37 Romantic Hotel in Cancun
Price Range: $156 - $1,386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Presidente InterContinental Cancun Resort 4*
Number of rooms: 300
Official Description (provided by the hotel):
Presidente InterContinental Cancun Resort is all you could ever want in a tropical retreat: comfy accommodations, superb restaurants and a picture-perfect beach. Central shops and nightlife are 10 minutes away, Isla Mujeres is just across the water, and there s a golf course next door. In two hours or less, you ll stand in awe of ancient Mayan ruins. ... more   less 
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Also Known As:
Intercontinental Presidente Cancun Hotel Cancun
Intercontinental Cancun

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