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“Fantastic time ”

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Club Med Cancun Yucatan
Ranked #24 of 175 Hotels in Cancun
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Fantastic time ”
Reviewed June 21, 2014 via mobile

I would highly recommend Club Med . The staff was friendly, the food was good, and the activities were plentiful. Our young kids really enjoyed Mini Club. I was apprehensive about going at first as I do not like beach vacations, but I definitely enjoyed myself.

Stayed June 2014, traveled with family
Helpful?
1 Thank Aaron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (838)
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White Plains, New York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 20, 2014

We have stayed here for 2 years in a row now. The rooms are roomy and spotless and the views are breathtaking. The staff always treats us with kindness, courtesy, and with the highest level of professionalism. The restaurants are terrific and the same for the pool and beaches. A great value-a 5 star resort for the budget conscious as it is all-inclusive. highly recommended

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank charles f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 19, 2014

I had a great vacation, My husband and I really enjoyed the food,the entertainment , the staff i are great , the beach is. Great , didn't like the rooms!every night is different, the restaurants are great, they have games at the beach, great atmosphere

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mar12014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 19, 2014

Let me first start by saying this place is amazing. The staff is great, the other people are great, the tours are great. We loved the kids club and the amenities were amazing. The staff at JADE were increible.

Now what wasn't so great----there are 2 restaurants on site that you HAVE to made a reservation for. What isn't clear is that you need to make a reservation more than a day in advance. I stayed for a week to I was able to get around this but booking days in advance. However, in both cases (I made 1 reservation for each) the experience was awful. THe first one it was barely full. We sat down and no one came for 10 minutes. Not to take an order but even to ask if we wanted water. I ender up leaving before I spoke to one person. The second one I was approached immediately. The waiter asked what we wanted. I order appetizers and then he asked me to order the rest of the meal at the same time because it was a bust night. There are over 100 seats and maybe were full. I asked for a few more minutes. He said ok but came back quickly and then hung over us until we were done. When we finished (quickly- in 30 minutes) there was only about 20 seats full. I am not sure why we were rushed out.

Stayed June 2014, traveled with family
Helpful?
3 Thank Kimber L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelia Island, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 16, 2014

Family trip-great service-easy shuttle direct from the airport. Arrived at airport at 9:30 and snorkeling by 11:00. One room ready the other a hour later. Great place for children to learn snorkeling and plenty to see for those experienced

Room Tip: It may be worth it to spring for the upgrade to the Jade building
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 14, 2014

Every year we take a different type of family vacation -- Caribbean cruises, Cape Cod, South Carolina beaches, New York City, Las Vegas, San Diego, Hawaii and of course Disney World. We have experienced many different vacations and enjoyed a variety of cultural experiences. However, I have to say that our week at Club Med Cancun was the best family vacation ever. The rooms are not luxurious -- more simple European than five-star American -- but they were quite comfortable, and it's just not the type of vacation where you spend a lot of time in your room. We headed to breakfast and then the beach every morning and enjoyed a wide variety of activities including snorkeling, sailing, kayaking and windsurfing. Our two boys -- ages 11 and 13 LOVED the Car Wash tween/teen club and added table tennis, water skiing, beach volleyball and the flying trapeze to the mix. The food was very good and varied -- there was something for just about every dietary requirement and taste, and I'm not joking when I say I saw everything from escargots to chicken nuggets! The beaches were beautiful and clean and the facilties were well-maintained. But what set Club Med apart for us were the GO's -- they were friendly,helpful and inclusive to the guests and really went out of their way to make everything enjoyable and easy, whether it was a water aerobics class, a trapeze lesson or a beach party. There was no pressure to participate and if you want to just read a book on the beach that's fine, too, but there was every opportunity to join in and have fun. Village Chief Aziz (the general manager of the resort) regularly made the rounds at dinner, during shows and activities to make sure everything was going well. GO's Basti, Brittany, Pedro, Daniel and Jaime especially went out of their way to provide the very best customer service to our family, and by the time we left we were thinking of them as friends and not just Club Med employees. We can't wait to go back to Club Med Cancun next year and we plan to stay longer!

Room Tip: We had adjoining rooms with our two boys, close to the beach. The noise was never a problem.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank cpikefuentes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington, United States
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 12, 2014

We love going to Club Med resorts and we visited a few of them during the past 6-8 years. This was our first time visiting the Club Med Cancun Yucatan resort. We were travelling with one set of grandparents and two kids ages 6 and 2.5 and we stayed there during the 2nd half of May for 9 nights. We had great time and wished we could stay more. And there is a lot we’d like to share with other travelers planning their trips to the resort.
BOOKING
We usually book our CM trips through the company’s website directly and this time around we tried that first but for some reason the site was down for a while so we called one of the travel agents recommended by Club Med which proved to be not useful at all. The agent that we spoke to was getting all her info off the CM website directly but her prices were higher than what I originally saw plus the room choices she was offering were worse so we waited until the site came back and booked our logging directly from the CM site. I find the discount deals on www.clubmed.com to be the best for the American region. I am not sure if the same goes for other regions. It does seem like the company has different pricing strategies for different regions they serve.
In addition, we usually book only logging through CM and our flights elsewhere because it is hard to find good and not super expensive flights serving the Pacific Northwest so I highly recommend shopping around a lot before you get your flights.
And last, be very careful when it comes to taking a cab at the Cancun airport. Some companies will try to charge you an arm and a leg just to transport you to the resort that is only 15 minutes away. We highly recommend using the Flyaway Travel recommended by Club Med. Their round trip was $65 total for 6 passengers. Others have tried charging us up to $110 for one direction only.
ROOMS
We were very happy with our rooms. Even before we arrived we were contacted by Julie who handles the reception for frequent CM guests and asked us about our needs. She upgraded our room into two connecting rooms that we shared with our kids. She also put our parents into a room right next to ours so we were all close. This was great because the kids were able to go visit their grandparents as much as they wanted without us following them around. Our rooms were in the A building facing west which was great because we were away from the noise. The village is quite big though and the new building with the family rooms looks like it is quite the ways away from the main area of the village where the swimming pool and the beach are.
The rooms were very clean and neat. The cleaning personnel was great especially Gabriela who cleaned all our rooms. They were never intrusive, always waited to clean our rooms once we were off to the beach and there was always a little towel sculpture or two waiting for the kids on their beds. We all loved seeing them and we could not wait for the next day’s sculpture because they never repeated themselves.
SERVICE
The service was great starting with Julie at the reception, through Gabriela who cleaned our rooms, the Mini Club staff who were always super friendly and welcoming even though our kids joined the mini club only at night for the kids shows (thank you Lora and the rest of the mini club gang) all the way to Andrea who welcomed us with the biggest smile at the main restaurant for every single meal.
FOOD
The food was quite good, definitely the 2nd best after the Club Med Ixtapa Pacific. We enjoyed the local cuisine a lot on most days as well as sushi, the Brazilian cuisine and the Middle Eastern. Desserts were excellent too.
The only suggestion I would add is that figuring out snack locations was somewhat challenging. Different restaurants/bars would serve snack on different days. Given the fact that the village is quite large it would have been really helpful if bars had some crackers or gold fish available for small snacks at all time because sometimes that is all that is necessary to satisfy a little one’s hunger instead of walking all the way to the restaurant close to the canoeing beach. I thought that Club Med Sandpiper Bay understood this the best.
BEACH/POOL
The resort is surrounded with water. There is a canoeing area, than a small shallow beach right next to it, then the Jade pool, the snorkeling area, the main beach and the main pool and the lagoon. The sand is so white and the sea is so clear and warm. We could see fish swimming around us. It was great!
One difference between the Club Med Cancun and Ixtapa resorts is that this beach is not nearly secluded and private as the one in Ixtapa is. One can see hotels and resorts all around them and there are no palm trees providing the shade. But on the other hand it there were quite fewer locals trying to sell random things to tourists.
The pool is fun, decent size and the water is relatively warm, more on the fresher side in the morning but by the early afternoon it felt like being in a tub. The disappointing thing about the pool is that it has seen better days. The bottom of the pool is probably in bad shape but instead of retiling it someone made a decision to just cover it over with some rubbery material. You can easily see rusted areas around the edges of the pool. In addition the pool chairs have been in bad shape, maybe not the wood but the cushions should all be thrown out. Those really need to be replaced as well as all the sun umbrellas. Half of them were not opening properly and the other half were not working at all. The resort is currently going through a remodel and I really hope they address the pool area before they have their brand reopening.
JADE BUILDING/Pool
Our logging was outside of the Jade building so we did not see Jade rooms from the inside but we were able to go in the Jade area and see the pool and the rest. It looked really really nice. The infinity pool is so beautiful and the view from that area is fabulous. For people who like more private service this maybe be great but this is not an adult only area like some other resorts have so you will not be away from the kids and their noise.
SPORTS
We had great fun with canoeing, flying the trapeze, playing ping pong and swimming. We did not do any water ski but we overheard other guests raving about it. We were a little bit disappointed that there was no archery on site but oh well, there cannot be everything.
MINI CLUB
As I mentioned, we did not use mini club much since we had the grandparents around but our kids joined Lora and the rest of the gang every night and it was great. She was so welcoming, she immediately remembered our kids’ names and always included them in whenever they were around.
Also, we did not get to use the mini club premises at all but this was not for lack of trying. Strangely, the mini club rooms were locked when the kids were not in them so we could not just stop by and have our 2.5 year old play inside. I have not seen this in any other Club Med. I asked about it once at the reception and they instructed me to schedule play time with the Mini Club manager. Strange. I think these rooms should be open to everyone to take their kids in if the kids wish to play a little bit just like in other Club Med resorts.

Room Tip: The C building is closest to the beach and the pool. The rooms facing west in the A building have g...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Marija D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Med Cancun Yucatan

Property: Club Med Cancun Yucatan
Address: Punta Nizuc, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Cancun
#15 Romantic Hotel in Cancun
#20 Spa Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
#27 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Club Med Cancun Yucatan 4.5*
Number of rooms: 436
Official Description (provided by the hotel):
Discover the wonders of Mexico in this environmentally friendly all-inclusive family resort nestled on a pristine stretch of world-famous Mayan Riviera beach. Travel to Club Med Cancun Yucatan with your family to enjoy a carefree all-inclusive vacation amidst the sumptuous amenities, natural beauty and a relaxing atmosphere that make this unique family resort as breathtaking as it is adventurous. Uncover a fresh perspective on the charm of the Mexican culture and experience a vacation filled with enhancements for the entire family. There's so much about this newly redesigned resort that will touch your family for years to come: refined accommodations, excursions* to Mayan archeological sites, a new Club Med Spa by Comfort Zone*, 3 restaurants including 1 fine Mexican dining venue and 1 serving worldwide specialties, and more. ... more   less 
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Also Known As:
Club Med Cancun Yucatan Hotel Cancun
Cancun Club Med
Club Med Cancun Resort

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