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“Fantastic Club Med”

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Club Med Cancun Yucatan
Ranked #22 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed February 21, 2014

We have been going to Club Med resorts for ten years and this resort has been the best so far. We loved it. The staff, and that means a all the people we came into contact with including the security guys, the cleaners even the builders working on the site were lovely. Friendly, helpful and keen to engage with us in spite of our almost non existent Spanish.

We were welcomed after a long flight by the very friendly and competent Evan, who helped us check in and showed us to our room. We thought it was a lovely touch to give us an English speaking GO to help us settle in. Evan checked in with us every few days to see if we were ok which was very nice.
After the usual scrum at the bar in European Club Meds it took us a it of time to get used to to the level of service provided. Initially I was reluctant to avail of the beach "boy" service. After a few days I took to it like a duck to water. We were in the part of the beach looked after by the wonderful Daniel, número uno. What a great laugh we had with him. He made us so welcome and we had great chats with him every day. What a great ambassador he is for Mexico. We look forward to seeing him again. It's this level of personal service that makes this club med so special.
The other Daniel who works behind the bar also deserves a mention his brilliant bar tending. Remembering our preferences for coffees and suggesting local things to try.
The BBQ on the beach was a great idea and we loved the music. We went to the Spanish lesion with Rodrigo and thought this was a great idea, he was a very good teacher. He was also great at aqua aerobics. We loved all the different styles of music available. We had the Whiskies playing before dinner and they were great. There was another lovely singer who sang classical and tenor classics which was also lovely.
The beach is fantastic and it was lovely to be able to walk for miles. The bird life was very interesting with pelicans grackles and birds of prey around every day. The resort was spotless and our rooms were beautifully cleaned. The food was brilliant and it was lovely to have the adult only room for some peaceful dining. We loved every moment of our ten days and we look forward to returning next year. Thank you everyone for a lovely holiday

  • Stayed: February 2014, traveled as a couple
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Thank Jackie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,725 - 1,731 of 5,400 reviews

Reviewed February 21, 2014

I have really good time in club med cancun with a very good chef de village Monsieur Aziz and very goog team GO,the location is extraordinary,the room are very good,food very good,and all the sport,with the tennis team with jesus and youssef,the beach with the white sand and the bleu water.MagicDan

  • Stayed: January 2014, traveled solo
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Thank daniel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2014

Just got back from Club med. Beaches were perfect, staff, food everything was great.
Highlight of the trip was the coba excursion. Dennis and Bruno were great helping us pick out the best trip for our family. The excursion was a great value Mayan temples, beautiful beach and cave exploring good times for ages 7-77.
The brazil show was wonderful!

  • Stayed: February 2014, traveled with family
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2  Thank annie752014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2014

My husband and I just returned from 8 days staying at the Jade Building in Club Med. This was our fourth return trip and the best, due in great part to the most gracious Jade Manager, Alana and her wonderful staff. Everyone goes out of their way to be helpful, extremely friendly and welcoming. My husband loves to water ski and he feels this is the best water ski area that he has experienced. Food is creative, beautifully presented and something for everyone. The steakhouse, L'Estancia which recently opened was a nice change from the buffet and excellent food, also. Weather was perfect. The location is lovely, the Atlantic on one side and the Caribbean on the other. Aziz, the "chef de village" is excellent and made the evening shows so enjoyable. You will never see a Tina Turner impression like his. The best all inclusive we have
ever experienced.

  • Stayed: February 2014, traveled with family
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1  Thank p00ze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2014

This was our second year at Jade, Cancun. We love Club Meds - but the staff at Jade is second to none. Upon our arrival, we were greeted with warm hugs from Benjamin - the concierge/bell boy who remembered us from last year. By the third day, Jonathan and the entire bar staff knew all eleven of us by name. The facilities in Jade are beautiful and more intimate and exclusive. You can go to the main pool for noise, music and Club Med ruckus - or sit by the more quiet (our kids are noisy everywhere) infinity pool. Housekeeping was great and patiently taught our 5 and 10 year old kids how to make elephants out of towels. We had five rooms and not one problem. Alana, Jade chief, felt like a friend by the time we left.

You go to Club Med for the activities. Waterskiing, snorkling, tennis and sailing were terrific! The circus was amazing, but the circus staff could be a bit more friendly and playful with the kids. The workout room needs lots of work and the club is missing a playing field for soccer and an outdoor/beach yoga/aerobics area like the Club in Punta Cana. Our kids have minimal contact with the kids club, preferring to be together, but were always welcomed and embraced by the staff when they did. The food is typical for all-inclusive resorts - but the presentation is always beautiful. While the physical facilities are larger, newer and greater at Punta Cana, we will return to Cancun for the intimacy and warmth of Jade.

  • Stayed: February 2014, traveled with family
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4  Thank 2kidsBackpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2014

Thanks to Club Med Cancun for a fabulous fabulous family holiday. 2 adults and 2 children - ages 11 and 12 - all of us could not have been happier. We pretty much lost the children the moment they saw "Car Wash" where they were welcomed so warmly by the GOs and the kids already there. This is the area where the 11-17 year olds hang out, all done up as a car wash, with brushes, and old VW Beetles and stuff. They are divided into 11-13 and 14-17, and for my two it was heaven. Waterskiing, windsurfing, trapeze, cards, table tennis, pool and good clean fun. We didn't have one meal with them cos they were with their friends in Car Wash. The GOs (staff members) are full of enthusiasm, you would think it was their first week on the job the way they bound around all full of beans, despite long working hours. It's as if your children are the most important thing in their life - seriously - I struggle to comprehend how they do it day in, day out. Just fantastic. May in Car Wash, Mary and Luise - all amazing - getting them ready for the show, encouraging team work, bits of language skills - I love you guys!
Then - the trapeze - Alexander was amazing - they are strong and skilful, and take your fledging trapeze artist and are catching them by the end of the week. We went to the ruins at Coba one day - and the only thing my daughter wanted was to be back for "catch"! We made it.
My children did not once mention the TV or switch on the TV.
The food is plentiful, tasty, nicely laid out, though I missed the sushi of other Club Meds we've been to.
The drinks are awesome, these guys know their virgin drinks! Virgin margaritas, mojitos and stuff. As someone who doesn't drink, I LOVE the bars at Club Med. Great for the kids as well of course. They even have a little set of stairs to get the mini ones to bar height for ordering!
Thing about club med is that the kids clubs are not just tacked on to the resort, but they are an integral part of it.
The only thing I would aim to improve would be the wifi - you have to pay for what is a relatively low bandwidth service and can only have one device at a time on the code. Ideally, they should have a free service, but failing that, a pay online service, and they should have the schedules of the day available on their free portal page.
For our family, another huge improvement would be archery - it doesn't look as if that is in the pipeline, but that's just personal preference.
Cancun itself is not pretty - it's high rise - and you see it all from the resort beach, which we just love cos we come from a small island, so the lights etc are exciting, but it's not all beautiful and secluded with gorgeous topiary or anything!
However, it is gorgeous staff, with loads of happy families around (it was full the week we were there - but you wouldn't have known it - there is plenty of everything).
If you are thinking of coming - DO! You will not be disappointed.

  • Stayed: February 2014, traveled with family
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3  Thank dczhw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2014

cancun is beautiful; great beaches, lots of fun. however...... when I called to make the reservations at club med in cancun and asked about the amount of kids there, I was mislead. I am a single woman and went with my single cousin and we were very disappointed in the amount of children at this club. I was told it was not full of children, but it sure was. they were really cute and adorable, but it did affect our vacation. the GOs at this resort did not interact with the GMs like they did at Columbus isle. the food was really good; they have good activities but it was very different than last year's vacation at club med Columbus isle., just be prepared.

Room Tip: quieter by the Mexican restaurant. near the pool and kids camp very noisy.
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  • Stayed: February 2014, traveled with friends
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2  Thank DINI601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Med Cancun Yucatan

Address: Punta Nizuc, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Cancun
#15 Romantic Hotel in Cancun
#19 Spa Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
#26 Business Hotel in Cancun
Price Range: $300 - $1,084 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Club Med Cancun Yucatan 4.5*
Number of rooms: 436
Official Description (provided by the hotel):
Discover the wonders of Mexico in this environmentally friendly all-inclusive family resort nestled on a pristine stretch of world-famous Mayan Riviera beach. Travel to Club Med Cancun Yucatan with your family to enjoy a carefree all-inclusive vacation amidst the sumptuous amenities, natural beauty and a relaxing atmosphere that make this unique family resort as breathtaking as it is adventurous. Uncover a fresh perspective on the charm of the Mexican culture and experience a vacation filled with enhancements for the entire family. There's so much about this newly redesigned resort that will touch your family for years to come: refined accommodations, excursions* to Mayan archeological sites, a new Club Med Spa by Comfort Zone*, 3 restaurants including 1 fine Mexican dining venue and 1 serving worldwide specialties, and more. ... more   less 
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Also Known As:
Club Med Cancun Yucatan Hotel Cancun
Cancun Club Med
Club Med Cancun Resort

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