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Reviews (3,532)
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All reviewsroyal beach clubhotel zoneel palmarbreakfast and happy hoursea stonesheavenly bedlagoon sideclose to the airportsunset barbreakfast buffetthe main hotelocean viewcocktail hourbeautiful beachprivate poolzona hotelerayogurt
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Reviewed October 9, 2017 via mobile

Lovely staff (especially Gina and the girls at the check in desk) and we had a great room. The restaurant serves good food, although a bit on the expensive side (like other places in the hotel zone). The location is a bit off if your in Cancun for the nightlife. If you're here to relax like us the location is great. Would recommend this place any day in the week, keep up the good work guys!

Stayed: October 2017, traveled with friends
Thank TheDude9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin-Cancun, SM Manager at The Westin Resort & Spa, Cancun, responded to this reviewResponded October 11, 2017

Dear TheDude9,
Thank you very much for sharing your comments.
We truly appreciate your kind words about Gina and the team, and of course, about the facilities and food quality.
The next time you visit Cancún, we hope to have you back at The Westin.
Warm regards,

Zasha Pérez Gallardo
SM Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2017 via mobile

So, first of all I usually stays at much less expensive hotel than this, the standards much more simple and so on..

I find this hotel very nice, very friendly staff, god (yet a little overpriced) food, the beach right outside is very nice, my room with the view over the Atlantic was big, very much space, nice bathroom, nothing to complain about there.

This hotels location is a the very down of the "7", so it's pretty far from Cancun city, but if you don't wanna stay that far from the city, don't book in, pretty simple.

I truly recommend this hotel!

Stayed: October 2017, traveled with friends
Thank Yvainestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin-Cancun, SM Manager at The Westin Resort & Spa, Cancun, responded to this reviewResponded October 11, 2017

Dear Yvainestar,
Thank you very much for sharing your comments.
We're glad to hear that you enjoyed your stay, the attentive service of our people, food quality and beautiful views and beach.
Hope to be at your service again.
Best regards,

Zasha Pérez Gallardo
SM Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2017 via mobile

Customer service was exemplary. I've read the negative reviews and gladly can't agree with any of them. I was very skeptical at first. When we arrived, we were upgraded from Deluxe Lagoon to Oceanfront at no extra charge. We were welcomed with smiles and received service with the same. The breakfast buffet is awesome. We ate lunch several times on the property while enjoying the pool and beach. We didn't get all inclusive because just a short ride into town on the roller-coaster/local bus for $1 each way, are plenty restuarants to enjoy lunch and dinner if you wish to mux it up a little. The room was cleaned daily by friendly staff. No signs of mold or dated furniture as mentioned in the negative reviews. Enjoying our last day here. We are not ready to depart. This hotel is at the end nearest the airport on hotel zone map. There are many vendors here who sell watersport activities, tours and souvenirs. Please be kind and just decline if not interested.

Stayed: February 2017, traveled as a couple
2  Thank Souljagirltee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin-Cancun, SM Manager at The Westin Resort & Spa, Cancun, responded to this reviewResponded October 11, 2017

Dear Souljagirltee,
Thank you very much for taking the time for sharing your kind comments.
We're glad to hear that you had a great experience and enjoyed the attentive service of our people, the delicious breakfast, and facilities.
The next time you visit Cancún, we hope to have you back at The Westin.
Warm regards,

Zasha Pérez Gallardo
SM Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2017 via mobile

Jonathan A. and the entire staff made our stay very enjoyable. Their attention to detail and understanding guests need is what great hospitality is all about. The food was great, better than Navíos in my opinion. The people at the Bell Desk were very attentive and responsive. Excellent job! We would love to return for the ocean view and to see the completed renovation.

Stayed: September 2017, traveled with family
1  Thank Aaron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zasha G, SM Manager at The Westin Resort & Spa, Cancun, responded to this reviewResponded October 3, 2017

Dear Aaron T,
Thank you very much for taking the time for sharing your comments.
We're happy to hear that you had a renewal experience and enjoyed the attentive service of our people, especially Jonathan, he's a great professional and we're honored to have him on our team.
Hope to have you back soon.
Best regards,

Zasha Pérez Gallardo
SM Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2017

Returned back to this hotel after 2 years. The hotel is now undergoing a pretty large renovation. Before we left for our trip, I received an email from Jonathan, from the Westin, welcoming me and asking if I might need anything particular for my stay. I replied back telling him its my parents and brothers first trip to Mexico.

At check in, Jonathan was present and he went above and beyond to make sure our stay was exceptional. Our rooms were upgraded to full ocean view rooms (as a Platinum member) and he extended club lounge benefits and full breakfast to the second room as well (which is going beyond the normal benefits). That was fantastic because it meant we could all enjoy breakfast and evening drinks together instead of being split up. Thank you Jonathan.

We were upgraded to the Royal Beach Club rooms which is another tower on the end of the property. Getting there is either a long walk or a drive through some construction. After a good bit of confusion, we were directed to the right building and settled in. The rooms in the Royal Beach Club havent yet been renovated but are plenty comfortable.The views are the best part, there is a club lounge right there for easy access.

The room itself is comfortable, the AC works great to keep the heat out, wifi works well, plugs by the bed and all the other usuals. Other than the fact the the room is older, there really isnt anything to complain about. It even came with a rather huge balcony overlooking the ocean.

Evening cocktails were at the club and included a host of cocktails like margaritas and daiquiris along with well drinks and appetizers. The drinks were good, as was the service. The food sadly was mediocre at best. Cocktail hour was from 5.30 to 7 PM.

Breakfast could be taken at the lounge or the restaurant. We chose to take it at the restaurant daily since the selection is much larger. Food at the restaurant was pretty good. Not much changed daily with the exception of the local menu (2-3 items) but overall, it was of good quality.

Parking at the hotel is free and underground, or out and about by the Royal beach club building if that is where you are staying. The beach club has its own pool as well as a hot tub. For the duration of our 5 nights there, almost no one was using this particular pool. A very nice plus is that the pools etc are open 24 hours.

Overall we really had an very enjoyable family vacation here. Nothing to complain about at all. Note that if you are staying at this hotel, there really isn't anything much you can walk to, so a car would be essential. Look forward to coming back once the renovations are done.

  • Stayed: September 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank sandyjb83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zasha G, SM Manager at The Westin Resort & Spa, Cancun, responded to this reviewResponded September 26, 2017

Dear sandyjb83,
Thank you very much for sharing your comments.
It was a pleasure to have you back with us, and we're happy to hear that you and your family had a great time at the Royal Beach Club.
Thanks for your kind comments about Jonathan, he's great and we're honored to have him on our team. We appreciate all your comments and we will be waiting for your next visit.
Warm regards from Cancún,

Zasha Pérez Gallardo
SM Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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